Melted keys and water damage

[bizzle]

Apple has a flat rate repair at 350 for any 3 items that need replacing.

I just had the logic board and screen replaced on my mbp.

It cost me 150 because my machine was 3 months out of warranty and they felt sorry for me.

That does not cover liquid damage.

I am an ex-Genius and now a tech at an AASP. I know what I am talking about.

 

[ZipZap]

Another "I spilled something on my Macbook" post. Here's a thought, dont use your MB near liquids.

Would it not be easier to take it to apple and get an estimate than post here asking for opinions.

 

[christophermdia]

Claim on your house insurance?!

This is a good route you could go after, homeowners insurance covers most of these types of accidents.

If you purchased it with a credit card, you may have coverage. My American Express routinely covers damage, loss and accidents for 90 days after purchase. I hope your card might cover this unfortunate event. Move fast, however-- they need substantiation that events occurred within the covered period days. Best to initiate the claim within it.

I have used American Express accident insurance claims before, to replace a screen on my MBP. This was a painless process, however there are limits to the coverage, I believe like $1000 or something like that..

 

[tuhroy]

Amazing

Hey guys, I'm back with an update! I went to the apple store today for a genius bar appointment to get a quote on my computer and after telling the rep what had happened, he charged me nothing for replacement of everything.... I was so shocked that he would do that for me and idk how many other people this would happen to, but I guess my bad luck changed to good luck!

 

[eagandale4114]

Hey guys, I'm back with an update! I went to the apple store today for a genius bar appointment to get a quote on my computer and after telling the rep what had happened, he charged me nothing for replacement of everything.... I was so shocked that he would do that for me and idk how many other people this would happen to, but I guess my bad luck changed to good luck!

Wow... just shows how well apple treats its customers

 

[KPOM]

Hey guys, I'm back with an update! I went to the apple store today for a genius bar appointment to get a quote on my computer and after telling the rep what had happened, he charged me nothing for replacement of everything.... I was so shocked that he would do that for me and idk how many other people this would happen to, but I guess my bad luck changed to good luck!

That was my experience last month with my 2010 MacBook Air. Otherwise, it would have been $755 to replace the logic board. Note that there are water sensors in several locations inside the case. When I got the repair summary, it noted everywhere a sensor was triggered. Apple wound up replacing the logic board, keyboard, battery, and some internal cables.

I'm looking into getting a personal articles policy from my renter's insurance policy to cover my 2011. Otherwise, I may look into the Squaretrade warranties.

 

[theSeb]

Hey guys, I'm back with an update! I went to the apple store today for a genius bar appointment to get a quote on my computer and after telling the rep what had happened, he charged me nothing for replacement of everything.... I was so shocked that he would do that for me and idk how many other people this would happen to, but I guess my bad luck changed to good luck!

Good on Apple to ensure we retain another cult member!

On a more serious note, it's pretty clear that Apple often understands what customer service can result in. After an experience like this is the customer likely to buy from another brand? I certainly would stick to Apple.