Melted keys and water damage

Discussion in 'MacBook Air' started by tuhroy, Aug 13, 2011.

  1. tuhroy macrumors newbie

    Joined:
    Jul 18, 2011
    #1
    Hi guys,

    As you can tell from the title, my new 2011 13 inch i7 macbook air has water damage and a few melted keys. Long story short, my friend knocked a cup of aloe vera (type of watery drink) onto my laptop while playing a few games. I quickly flipped the laptop over and dried it with a cloth. I drained the laptop and so far have not turned it on as I will wait a week. I googled some ways to ensure drying and saw that keeping a light on the laptop was recommended by a few people, so I did just that and a few minutes later found that the light was too close and it melted the shift key, arrow keys and enter key.

    What do you guys think my options are? How much could the replace of logic board and keyboard cost? Could I replace the individual keys by myself? Also, my air turned off by itself when the aloe vera came into contact with it, should I be worried about this?

    I find myself in a state of stress and panic right now, so any help would be greatly appreciated!
     
  2. Queen6 macrumors 603

    Queen6

    Joined:
    Dec 11, 2008
    Location:
    Enjoying Better Things
    #2
    Are you insured, if not this will likely be a painful experience, sorry for your bad luck...

    Leave the computer as long as possible, dont be tempted to turn it on until you are 100% all the moisture is purged. Dry rice will help to pull out the moisture, if you seal up the Air in an airtight container with a generous amount. The fact that your Mac immediately shut down, rather implies that the fluid has already shorted the board, you may be lucky others have been in the past, just try to be patient...
     
  3. deadlystriker macrumors regular

    deadlystriker

    Joined:
    Jan 15, 2011
    #3
    Sorry to hear that. The notebook is pretty much gone unless you are very lucky. Give it a few more days then power it on.

    Since your friend caused the accident, he/she should be held responsible. Real friends will understand their mistake and accept responsibility.
     
  4. macneubie macrumors regular

    Joined:
    Aug 8, 2011
    #4
    how can the backlight LED get so hot to melt the keyboard? hmmm
     
  5. gr8tfly macrumors 603

    gr8tfly

    Joined:
    Oct 29, 2006
    Location:
    ~119W 34N
    #5
    It couldn't have been. I'd bet it was an incandescent desk lamp of some sort.
     
  6. macneubie macrumors regular

    Joined:
    Aug 8, 2011
    #6
    abso-friggin-lutely incredible story i would say....
     
  7. gr8tfly macrumors 603

    gr8tfly

    Joined:
    Oct 29, 2006
    Location:
    ~119W 34N
    #7
    That's what keeps us coming back! :)

    (sorry OP - you honestly have my sympathy)
     
  8. gorleegor macrumors newbie

    Joined:
    Mar 7, 2008
    Location:
    Brisbane, Australia
    #8
    This is an exactly combo of accidence and incidence. I would leave it as it is after the liquid damage and take it to Genius bar to fix it professionally!
     
  9. eljanitor macrumors 6502

    eljanitor

    Joined:
    Feb 10, 2011
    #9
    Total Loss

    That really sucks. I'm guessing you used a Halogen type lamp that puts out allot of heat to melt the keys. The logic board is usually around $1,200.00 plus labor charges. The keyboard I can only guess at. Sorry to say you may just have to buy a new MBA.
     
  10. Macman45 macrumors demi-god

    Macman45

    Joined:
    Jul 29, 2011
    Location:
    Somewhere Back In The Long Ago
    #10
    Im With This


    If you have no insurance, DONT try it, it could be repairable by Apple. The hdd, memory MAY not be fried.

    I'll bet that light was Halogen.

    Good luck, I hope you get it fixed! :)
     
  11. eljanitor macrumors 6502

    eljanitor

    Joined:
    Feb 10, 2011
    #11
    I've never seen Apple replace water damage under Applecare. They will know you got it wet real quick. Ive seen some people try really hard to get water damage past a technician, and a good tech knows what to look for. Better to tell the truth then try to pull a fast one. Once they see water damage its over. Good luck.
     
  12. randomhkkid macrumors member

    Joined:
    Dec 30, 2010
    #12
    Actually my friend in Russia managed to convince apple that his water damaged Macbook Pro 17" was broken before he had spilt water on it... Not sure how though. He got a brand new laptop for it though.

    That is some really bad luck OP
     
  13. palpatine macrumors 68040

    Joined:
    May 3, 2011
    #13
    sorry to hear about the violent beating your friend suffered. i hope that his hospital bills leave him enough to pay you back for the computer he ruined. of course, if he doesn't offer, even after the ass whooping, i'd suggest that tells you something about your friendship.

    i'll never understand why people insist on eating and drinking near expensive, sensitive hardware with electricity coursing through it. but, it happens to a lot of people (search the forums), so you are in good company!

    the rice sounds like a good deal, but my guess is that this is the beginning of the end. for the future, i'd recommend time machine backup + online backup (sugarsync) + insurance (usually available in your renter's policy).
     
  14. B.Chang macrumors member

    Joined:
    Jun 9, 2011
    #14
    My opinion is you should call/go to your local Apple Store and get a quote on the damage, and then go from there . . .

    Sorry about your misfortune regardless :[
     
  15. 2IS macrumors 68030

    Joined:
    Jan 9, 2011
    #15
    He didn't say he used an LED backlight.
     
  16. hiPad, Aug 14, 2011
    Last edited: Aug 14, 2011

    hiPad macrumors newbie

    Joined:
    Jul 20, 2011
    #16
    When I bought my 2010 MacBookk Air here in Belgium it overhit and the whole board need to be replaced. The mac was still in waranty so they replaced it for free.
    But the guy in the |Apple store said they had to replace the board and iin case it was not in waranty it costed me 900 euro.
     
  17. Yumunum macrumors 65816

    Yumunum

    Joined:
    Apr 24, 2011
    Location:
    U.S.
    #17
    OP, I've damaged two Macs due to liquids. New logic board costed me about $500

    You have my deepest sympathy man. It sucks so much
     
  18. chrono1081 macrumors 604

    chrono1081

    Joined:
    Jan 26, 2008
    Location:
    Isla Nublar
    #18
    0_0 You don't drink Aloe Vera!!! Thats for sunburns!
     
  19. clyde2801 macrumors 601

    clyde2801

    Joined:
    Mar 6, 2008
    Location:
    In the land of no hills and red dirt.
    #19
    Sorry to hear about your misfortune, hope it works out all right.

    And I was starting to think I was being too anal retentive when I bought the keyboard cover...
     
  20. molala macrumors 6502a

    Joined:
    Oct 25, 2008
    Location:
    Cambridge, UK
    #20
    Wirelessly posted (Opera/9.80 (iPhone; Opera Mini/6.13548/25.729; U; en) Presto/2.5.25 Version/10.54)

    Ouch! Good luck, i hope it powers on. Agree that your friend should be responsible (at least partly) for repair costs.
     
  21. japanime macrumors 68000

    japanime

    Joined:
    Feb 27, 2006
    Location:
    Japan
    #21
    Aloe vera is used by some as a balm for sunburned skin, but it is also used in certain beverages.

    Here's wishing the OP all the best in dealing with this sad situation.
     
  22. maka344 macrumors 6502a

    maka344

    Joined:
    Nov 4, 2009
    Location:
    London, UK
  23. qwerf123 macrumors regular

    Joined:
    Jul 23, 2011
    Location:
    UK
    #23
    Unluckly, sad to hear about this.

    I would suggest, doing the above/claim your insurance.

    Is your mate not even going to help pay for some of the costs?

    Or if your desperate, go the apple store and beg! Dont leave until they exchange it and I bet they will give in. You could even chain yourself to their genius bar in protest!
     
  24. JimKirk macrumors 6502

    Joined:
    Oct 6, 2009
    #24
    It will not cost more than 350

    Apple has a flat rate repair at 350 for any 3 items that need replacing.

    I just had the logic board and screen replaced on my mbp.

    It cost me 150 because my machine was 3 months out of warranty and they felt sorry for me.
     
  25. sjinsjca macrumors 68000

    sjinsjca

    Joined:
    Oct 30, 2008
    #25
    If you purchased it with a credit card, you may have coverage. My American Express routinely covers damage, loss and accidents for 90 days after purchase. I hope your card might cover this unfortunate event. Move fast, however-- they need substantiation that events occurred within the covered period days. Best to initiate the claim within it.

    ----------

    I hope one thing is obvious-- keep liquids away from your costly electronics!

    (He said, while his cup of tea sat 10 inches away from his MBP...)
     

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