Messages have no contact name only phone number is visible

hrefman

macrumors newbie
Original poster
Jan 1, 2011
20
4
United Kingdom
Hey all,

Updated both phone and watch to latest iOS12 and OS5 and getting a strange issue in my messages(see attached image) the contact name is not appearing in list, message or notifications :/ anyone else experiencing similar issue or have a solution for a fix?

Thanks
J
 

Attachments

mizmimi02

macrumors 6502
Feb 27, 2014
339
266
Dayton, Ohio
I just posted about this as well. I am also missing the contact icon in my app layout. I tried a restart, a hard reset on both devices, as well as a reset sync data. Nothing. It's driving me crazy.
 
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hrefman

macrumors newbie
Original poster
Jan 1, 2011
20
4
United Kingdom
I just posted about this as well. I am also missing the contact icon in my app layout. I tried a restart, a hard reset on both devices, as well as a reset sync data. Nothing. It's driving me crazy.
It’s so annoying, it is like the contacts aren’t syncing to watch.
 

mizmimi02

macrumors 6502
Feb 27, 2014
339
266
Dayton, Ohio
I unpaired, then repaired my watch and the contacts are showing up now. There isn't a contacts icon in the app layout anymoe though, but everything is showing up ok.
 

StumpyBloke

macrumors 68020
Apr 21, 2012
2,223
1,876
England
Another fix (for me at least) is to edit the contacts telephone number to international standard, ie +44 1234 123456
 

bizzy045

macrumors 6502
Oct 5, 2011
375
86
This happens on older watchOS versions too. Quick fix is to open the Watch app on your iPhone -> General ->Reset -> Reset Sync Data. It will look like nothing happened, but wait a few minutes and check your messages app on your watch again..it is fixed.

This option erases then re-syncs contact and calendar info from your iPhone. Nothing else is affected.
 

HDJulie

macrumors 6502a
Jun 13, 2008
714
95
Little Rock, AR
I have this same problem. When I go to the watch app General->Reset all of the options under Reset are orange & tapping them does nothing. I can't even do an Erase or anything. I guess I'll have to do the unpair/pair option.

I take that back - it did something because my contacts show up now in my Phone & Messages apps on the watch. Thanks!
 

tobefirst

macrumors 601
Jan 24, 2005
4,085
1,234
St. Louis, MO
I had this problem on one of the watchOS betas, and none of the above fixed it. I waited until the next beta came out a week or 10 days later and the bug had been fixed. I imagine we will see watchOS 5.01 or something relatively soon.
 

hrefman

macrumors newbie
Original poster
Jan 1, 2011
20
4
United Kingdom
This happens on older watchOS versions too. Quick fix is to open the Watch app on your iPhone -> General ->Reset -> Reset Sync Data. It will look like nothing happened, but wait a few minutes and check your messages app on your watch again..it is fixed.

This option erases then re-syncs contact and calendar info from your iPhone. Nothing else is affected.
Thanks that fixed the issue :) Additionally I deleted the messages by swiping left in the Messages list view.
 
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