I think the problem is that the XBox is TOO SUCCESSFUL for Microsoft, so all the different MS Groups/Execs want a piece of it.
I worked for a "high tech" company in the 90's, and when I project I was working on was successful and made money, all of a sudden, all these other execs and groups wanted to be involved and add "features".
I was an Engineer on the project and personally went from reporting to 1 manager to 3...
I love the XBox compared to the PS. But the XBOne seemed like a lot of groups/execs/shareholders/large developers want a piece of it, hence the total drama with MS's console right now.
Sony and Nintendo have been around longer and learned from their mistakes (Sony with their over-priced/powered PS3, and Nintendo with the Virtual Boy, or sticking with carts with the N64), not to mention being around when other consoles failed (3DO, Saturn) and learning from that.
Now there's this "petition" to bring back the DRM, and MS is saying that they simply didn't get the message out properly for such a "forward thinking" concept:
http://www.ign.com/articles/2013/07/12/microsoft-shame-on-us-for-xbox-one-messaging
IMHO, I think the XBox is becoming a victim of the mega-large company that has produced it (a computer company, nonetheless). At least competition from Sony (electronic entertainment) and Nintendo (gaming) are able to keep it in check (for now).