Microsoft Server Cloud FAIL, T-Mobile sidekick users data loss "almost certain"

Discussion in 'Apple, Inc and Tech Industry' started by Consultant, Oct 11, 2009.

  1. Consultant macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #1
    After a week long service outage, T-Mobile announced to customers: contacts,
    calendar entries, to-do lists, or photos stored on Microsoft / Danger servers
    “almost certainly has been lost” for sidekick phones users.

    T-Mobile has paused the sale of new Sidekicks...


    Article:
    http://obamapacman.com/2009/10/micr...-fail-data-loss-for-t-mobile-sidekick-phones/

    Ouch! Good job Microsoft.

    October 15 update:
    they said "most" data has been recovered. "Some" customers still will lose their data.
    However, there is NO timeline of data restoration will happen.
    They said check back to see "when data restoration will begin." Could it be vaporware?
     
  2. iPhone 62S macrumors 6502a

    iPhone 62S

    Joined:
    Aug 18, 2009
    #2
    *laughs smugly with iPhone in hand* ;)

    See, this is why I will never buy anything by Microsoft, and much less trust it with anything.

    It's like trusting a tramp on the side of the road with your car keys... The car will dissapear, right? :D
     
  3. stomer macrumors 6502a

    Joined:
    Apr 2, 2007
    Location:
    Leeds, UK
    #3
    I just don't get this. Where are the server backups, where are the off-site backups? Surely customer data is worth backing up?

    Also, T-Mobile is advising Sidekick users to not reset/reboot their phones. This implies that the data stored on the phone is reset when the phone reboots. I'd like to know who thought that that was a good idea?
     
  4. iPhone 62S macrumors 6502a

    iPhone 62S

    Joined:
    Aug 18, 2009
    #4
    This dude:
    [​IMG]

    :p
     
  5. designgeek macrumors 65816

    designgeek

    Joined:
    Jan 30, 2009
    Location:
    "Town"
    #5
    ...clearly hasn't seen the Crazy Eddy video.






    ;)
     
  6. Eraserhead macrumors G4

    Eraserhead

    Joined:
    Nov 3, 2005
    Location:
    UK
    #6
    At least on some reasonable frequency it should be.

    Someone whose not very knowledgeable about IT.
     
  7. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #7
    Most ms based phones are like this you have to backup or you lose everything. If the main battery goes flat you need to charge before the backup fails.
     
  8. Eraserhead macrumors G4

    Eraserhead

    Joined:
    Nov 3, 2005
    Location:
    UK
    #8
    That is terrible.
     
  9. question fear macrumors 68020

    question fear

    Joined:
    Apr 10, 2003
    Location:
    The "Garden" state
    #9
    Actually that hasn't been the case for years and years. Now Windows Mobile phones use non-volatile memory so battery death =/= data loss.

    And this issue comes from the Sidekick line, which makes me think it was Danger's flaw from the start of designing it. I doubt Microsoft made many changes since they just bought the company a year or so ago, which really isn't long enough to revamp the whole OS.

    However, the founders of Danger are probably popping open champagne and thanking god that a company with deeper pockets is now on the hook for the issues instead of them...:eek:
     
  10. NT1440 macrumors G4

    NT1440

    Joined:
    May 18, 2008
    Location:
    Hartford, CT
    #10
    Wait, who the hell stores something like contacts on a cloud?? Its text!! What possible reason could there be for not saving it on the phone, you'd barely scratch a few megs with plain text!
     
  11. Consultant thread starter macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #12

    Microsoft owned them for close to 2 years.

    And like anything MS owned, they are probably forced to migrate to Microsoft windows servers, or the problem might be due to

    forgot to pay their bills (after MS bought Hotmail)
    http://news.cnet.com/Linux-community-scores-coup-in-Hotmail-outage/2100-1023_3-234966.html

    "upgrading" microsoft os (another MS cloud)
    http://www.infoworld.com/t/platforms/microsoft-blames-azure-outage-os-upgrade-072
     
  12. question fear macrumors 68020

    question fear

    Joined:
    Apr 10, 2003
    Location:
    The "Garden" state
    #13

    Actually, Microsoft acquired them in February 2008
    , which means it was less than a year ago.
     
  13. Ambrose Chapel macrumors 65816

    Ambrose Chapel

    Joined:
    Jul 24, 2002
    Location:
    Massachusetts
    #14
    Actually, the VP of Mobile at M$ is Roz Ho, aka, the former head of their Mac unit.

    What more does this company need to frak up before we're rid of them??
     
  14. The Californian macrumors 68040

    The Californian

    Joined:
    Jan 17, 2009
    Location:
    Surfers Paradise
    #15
  15. jav6454 macrumors P6

    jav6454

    Joined:
    Nov 14, 2007
    Location:
    1 Geostationary Tower Plaza
    #16
    Great job, now I have that image stuck in my head and maybe I'll have a nightmare with that gorilla.
     
  16. jmann macrumors 604

    jmann

    Joined:
    Dec 8, 2007
    Location:
    bump on a log in a hole in the bottom of the sea
    #17
    Lol, I used to be a sidekick user. I'm glad I'm an iPhone now. It sucks to lose all your numbers and text messages.
     
  17. Consultant thread starter macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #18
    Well you have not seen him sweat profusely, or the
    Steve Ballmer Developers Dance Remix
    http://www.youtube.com/watch?v=tmja_g5h4Fg

    =p

    Let's see. Today is October 2009.

    Take October 2009 and deduct February 2008. Difference is 1 year and 8 months...

    Sound like you made a great choice. =)
     
  18. nonocei macrumors member

    Joined:
    Oct 3, 2009
    Location:
    Los Angeles, CA
  19. pukifloyd macrumors 6502a

    pukifloyd

    Joined:
    Jun 25, 2008
    Location:
    Scottsdale
    #20
    damn this is horrible...poor users...its really sad to loose all contacts...:(
     
  20. Counterfit macrumors G3

    Counterfit

    Joined:
    Aug 20, 2003
    Location:
    sitting on your shoulder
    #21
    Not the first time cloud computing (dialing?) has screwed a T-Mobile user.
     
  21. Consultant thread starter macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #22
    At least the last time they had a problem, the data, including personal phone number and nude photos of Paris Hilton were "backed up" millions of times on the internet. =)
     
  22. barkomatic macrumors 68040

    Joined:
    Aug 8, 2008
    Location:
    Manhattan
    #23
    This is a good reason why cloud computing in general is a bad idea.
     
  23. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #24
    If the following is true, then it was a Microsoft operational error (upgrading a SAN without having a reliable backup), not a design error. Although with a company name of "Danger", I guess you would expect something like this to be their fault. :D

    http://www.engadgetmobile.com/2009/...mors-point-fingers-at-outsourcing-lack-of-ba/

     
  24. thejadedmonkey macrumors 604

    thejadedmonkey

    Joined:
    May 28, 2005
    Location:
    Pa
    #25
    I heard the same rumor, but that Hitachi was the responsible party for making it go off without a hitch. While Danger is responsible for not having the backup, it's in fact Hitachi's issue as they are the ones who botched the upgrade.

    Either way, it sucks.
     

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