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iPhone XR More crap quality control from Apple

bobob said:
Your experience encompasses one iPhone XR, one Pixel 3A XL, and perhaps as many as nine Samsung devices (assuming you bought a new one every year).
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Multiple XR's, Multiple 11's, Multiples iPad 12.9 3rd & 4th gen, Multiple Macbook Pro's & Airs. Countless Samsung phones and tablets.
 
laptech said:
lesson to the OP, when you use such words as 'crap quality' to describe an apple product, be preapred to experience a deludge of posts defending Apple and you as the offender for daring to say 'crap quality'.
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So sad.
 
cipher29 said:
Every company has the odd QA problem, especially in products that are produced in the millions, but in no way does Apple have widespread hardware QA issues (software is a different issue)...
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Funny you should say that because the software is what keeps me buying Apple. All my issues have been with the hardware. I really like the software and have been liking the beta updates (besides the Mac ones). Not a fan of Android software.
 
Relentless Power said:
Apples quality standards with iPhones has been the pinnacle for years with materials, display quality, packaging
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This sounds like it is straight from apple PR, apple products are not built well and that is a fact. Even worse, they don't admit fault (look at the keyboard program). Also, the new Ipad pro's, bend so easily from normal use and also screen-flex is bad. It feels like I am using a 200 dollar Chromebook. Yes, Apple products look nice but ehh about build quality and leadership. The "sapphire crystal" is also really impure but apple advertises it like it is high quality. Do love apple products but wish quality was better, I would like to keep my products for 5+ years.
 
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If you have a problem with your phone bring it in. They will fix or replace. No need to use the internet as a pedestal for your displeasure.. make the appointment.
 
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Glideslope said:
IMO, Apple is having challenges with QC in India. Is the XR assembled in India?
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It shifted due to U.S/China trade disputes. The XR was initially assembled in China, then in 2019 was transferred to the Chennai plant in India with slower production. (The 6s/7/SE Had some late post-production in Bengaluru in India as well.)
 
Apple has been having QC problem for a very long time, in particular the iPhone. Every iPhone I have purchased had camera dust (front and back).
 
laptech said:
Anyway, with regards to the OP and the quality issue of their phone, considering the price of this particular iphone, i'd expect the quailty of every one to be 100%. When your asking customers to pay such prices, excuses of 'there will always be some quality issues' is completly unacceptable.
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Completely agree here. Luckily, Apple are typically more than happy to work with you on replacements until you're satisfied.

Tell me, what other phone manufacturer will allow you 16 replacements to find a phone that completely satisfies your nit-picking? I mean, maybe Samsung would if you have the four and a half years to work your way through the process with them.
 
Knowlege Bomb said:
Completely agree here. Luckily, Apple are typically more than happy to work with you on replacements until you're satisfied.

Tell me, what other phone manufacturer will allow you 16 replacements to find a phone that completely satisfies your nit-picking? I mean, maybe Samsung would if you have the four and a half years to work your way through the process with them.
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Another reason i still use Apple. They do have good customer service. Quality control isn't everything.
 
laptech said:
I suggest you spend a little bit more time in researching the forum than finding my posts to be negative about because there are 1000's of posts in the forum from Apple customers over the months and past couple of years who have made threads/posts complaining of the poor quality of their brand new Apple product that they bought.

Anyway, with regards to the OP and the quality issue of their phone, considering the price of this particular iphone, i'd expect the quailty of every one to be 100%. When your asking customers to pay such prices, excuses of 'there will always be some quality issues' is completly unacceptable.
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Cars are a perfect example of the fallacy of the 100% perfect quality control. Can you point to any phone manufacturer that claims they have 100% quality control?

As such even if 5000 complain about quality issues for a phone that has sold 80 million units...that amounts to .0065%. Seems a pretty good tolerance for quality control.

But then there is this, what's good for the goose is good for the gander, meaning no manufacturer is exempt from quality control issues:
www.androidheadlines.com

Samsung Has A Galaxy Note 20 Ultra Camera Problem, Users Report

Samsung's Galaxy Note 20 Ultra has a camera problem, according to more than 100 reports on its community forums. In fact, it has at least two. The issues
www.androidheadlines.com www.androidheadlines.com
 
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I7guy said:
Cars are a perfect example of the fallacy of the 100% perfect quality control. Can you point to any phone manufacturer that claims they have 100% quality control?

As such even if 5000 complain about quality issues for a phone that has sold 80 million units...that amounts to .0065%. Seems a pretty good tolerance for quality control.

But then there is this, what's good for the goose is good for the gander, meaning no manufacturer is exempt from quality control issues:
www.androidheadlines.com

Samsung Has A Galaxy Note 20 Ultra Camera Problem, Users Report

Samsung's Galaxy Note 20 Ultra has a camera problem, according to more than 100 reports on its community forums. In fact, it has at least two. The issues
www.androidheadlines.com www.androidheadlines.com
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Nobody expects 100% perfect qc. 5000 people having an issue with their iphone 11 means nothing but having the same issues in a row means the problem is more widespread.
 
Brighton Billy said:
Nobody expects 100% perfect qc. 5000 people having an issue with their iphone 11 means nothing but having the same issues in a row means the problem is more widespread.
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Some apparently do expect 100% perfect qc. However, it's entirely possible a batch of "bad iphones" went to one Apple store for example, making it seem the problem is more widespread than it really is.
 
I7guy said:
Some apparently do expect 100% perfect qc. However, it's entirely possible a batch of "bad iphones" went to one Apple store for example, making it seem the problem is more widespread than it really is.
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I wish that was the case. This wasn't in a short period of time and was at Apple & Best Buy.

Honestly little things like a paint scuff or scratch doesn't even bother me. For example my new XR doesn't get as bright as my old one and it has a little bit of a warmer colour display. I could care less. Certain things just drive me nuts and 2 of those things are dead pixels and dust under the glass.
 
I7guy said:
Some apparently do expect 100% perfect qc. However, it's entirely possible a batch of "bad iphones" went to one Apple store for example, making it seem the problem is more widespread than it really is.
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If I am expected to pay alot of money for an expensive product, I expect 100% perfect qc and I do not see why that is a problem. It does not matter if they make a trillion phones and only 100 fail, the quantity is insignificant, the 100 should not have failed.
 
Brighton Billy said:
I wish that was the case. This wasn't in a short period of time and was at Apple & Best Buy.

Honestly little things like a paint scuff or scratch doesn't even bother me. For example my new XR doesn't get as bright as my old one and it has a little bit of a warmer colour display. I could care less. Certain things just drive me nuts and 2 of those things are dead pixels and dust under the glass.
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I understand it's your anecdotal experience, but credentialed survey after credentialed survey says the masses think otherwise.
laptech said:
If I am expected to pay alot of money for an expensive product, I expect 100% perfect qc and I do not see why that is a problem. It does not matter if they make a trillion phones and only 100 fail, the quantity is insignificant, the 100 should not have failed.
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That may be your expectation, but the stark reality of it all is, that it won't happen. See car manufactures for examples. And if you believe Apple can't deliver your 100% and another Android vendor can...please by all means. I already posted a link above. You can post the above till the cows come home, it just won't happen.
 
GrumpyMom said:
Yikes you haven’t kept an upgrade schedule on Google Pixels and Samsungs, have you? I’ve only had to return an iPhone once for defects. Out of two generations of Pixels, I returned one Pixel (as did my husband) but that year, almost all my friends from this forum had to make multiple returns to get one in good shape.

Out of 5 generations of Samsungs, I returned 2 of the infamous Note7’s and yes, one did get dangerously screaming hot and I permanently shut it down and returned it early. Then I had a troublesome replacement S7. My S8+ had a blotchy pink display and lagged so severely it was unusable and then the same thing happened to my husband’s S8+. My S9 was perfect but I regretted trading it in on an S10+ that had a known proximity sensor issue. My S20 is nice, but the in screen fingerprint sensor is hot garbage. I can’t conduct any business on it because I can’t use the biometric authentication.

That’s just me. You ought to see what people put up with on the Android forums and yet they still rave about their favorites even though some of their phones sound like they’re held together with spit and duct tape. LG? Famous for boot loops. I’m not sure if they’re still afflicted with that, though.

Apple isn’t perfect or even great, but they’re better than the alternatives in terms of qc. Actually, considering the volume of their output, a statistician might come up with numbers that could make the case they are great. I wouldn’t know but I wouldn’t be surprised if that were the case.
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Such a balanced, nuanced response.
 
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I7guy said:
I understand it's your anecdotal experience, but credentialed survey after credentialed survey says the masses think otherwise.
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I'll bet the masses wouldn't even think of checking their lens for a spec of dust or a dead pixel.
 
laptech said:
They will once the spec of dust gets in the way of their viewing pleasure and then it will be a case of straight down to the Apple store to get a replacement.
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And should one go to the apple store for a replacement, they will happily do so within the warranty period or if the phone has Apple care.

My anecdotal experience is I only returned one iphone/ipad since 2010 for a replacement, that I thought had a battery issue.
 
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