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More Details From AT&T Training Manual

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Original poster
Apr 12, 2001
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The AT&T Training manual (pdf link) posted by The Boy Genius Report is turning out to be a treasure trove of information.

iPhone Bluetooth
The iPhone currently supports two Bluetooth profiles: Hands-free (v1.5) and Headset. The Apple-branded Bluetooth headset uses Hands-Free Profile 1.5, and may be compatible with other third party Bluetooth enabled devices that support the profile. We have previously reported that Apple's Bluetooth headset would be priced at $129.

3rd Party Accessories
Apple has created a "Works with iPhone" program, similar to the "Made for iPod" program. If the iPhone detects that a non-certified device is connected to the docking port, it will alert the user that the experience may be less than optimal, although doing so will NOT void the warranty. Such a method was recently described in an Apple patent.

SIM Card Portability
While AT&T and Apple have made it clear that the iPhone will not accept SIM cards from other carriers, the document does explain that it will be possible to move the iPhone's SIM card to other AT&T phones. MMS and IM messages sent from the new phone are included in the iPhone Data Plan. However, contacts added to the SIM while in another device will not appear in iPhone.

Warranty/Repair Process
Notable details are as follows:
- iPhones which are Dead on Arrival(DOA) will not be exchanged over the counter. They must go through AppleCare.
- Apple expects repair turnaround as 3 business days.
- For a small fee, Apple will provide an AppleCare Service iPhone to the customer while their iPhone is repaired.
 
Article Link
https://www.macrumors.com/2007/06/28/more-details-from-atandt-training-manual/
iPhone can't read/write SIM contact information? Why the hell not? How hard would that have been to add Apple?
 
DOA - Must send in to Apple?

I don't agree with the DOA issue either. For $600, if the thing doesn't work out of the box, they should take them back or immediately replace them IMHO
 
dr_lha said:
iPhone can't read/write SIM contact information? Why the hell not? How hard would that have been to add Apple?
Click to expand...

I think they're doing it in a vCard format. Believe it or not, it actually is easier for Apple to implement, as all they have to do is get programs to send their vCards over to the iPhone (via iTunes). However, the vCards would be stored on the phone memory itself, not the SIM.

Oh well...
 
DOA policy makes sense. ATT stores aren't going to be trained to recognize someone physically damaging it and trying to pass it off as DOA.
 
Macrumors said:
Warranty/Repair Process
Notable details are as follows:
- iPhones which are Dead on Arrival(DOA) will not be exchanged over the counter. They must go through AppleCare.
- Apple expects repair turnaround as 3 business days.
- For a small fee, Apple will provide an AppleCare Service iPhone to the customer while their iPhone is repaired.
Click to expand...

---Small FEE? If an iphone needs service..they should supply a loaner for free. That's ridiculous...
 
If I got an iPhone DOA, and they didn't exchange it RIGHT THERE, RIGHT THEN, I would be raising HELL. I can't IMAGINE the language and tone I'd be using.

God, just thinking of that BS, and how it'll probably happen to someone, just PISSES ME OFF! :mad:

/End rant, and CAPS LOCK
 
SIM Portability is quite good news for me. I use a SonyEricsson right now and occasionally tether to it for data. The fact that I couldn't do this at all with the iPhone was kind of a bummer.

Now, (although slightly inconvenient), I will just carry my sony ericsson around in my laptop bag if I ever did need to tether and move the SIM from the iPhone to the SE.
 
Maybe it's just a restriction on AT&T's side for whatever reasons.

More reason to purchase from an Apple store instead?
 
Yankees 4 Life said:
hey what they mean is that if you pu tthe iphone sim card in another phone, you can send all the MMS and IM's you want as part of the data plan. for example, if i put the iphone sim in my razr, i can send all the mms i want...
Click to expand...

And I think this should be taken as a pretty big hint as to these features eventually being added to the iPhone.
 
longofest said:
I think they're doing it in a vCard format. Believe it or not, it actually is easier for Apple to implement, as all they have to do is get programs to send their vCards over to the iPhone (via iTunes). However, the vCards would be stored on the phone memory itself, not the SIM.
Click to expand...
Most phones can do both. Mine has address book on the phone, and backup to the SIM as well. Also I can sync to my Apple Addressbook through bluetooth.

For me its not a big deal as presumably the iPhone will grab the numbers out of my Apple Addressbook, but I know plenty of people who are used to how SIM cards work, porting over their addressbooks from their old to new phones by sticking the old SIM in the new phone.

How hard exactly would it have been to do this I wonder? Not hard I guess. Apple really seem to have spent a lot of time making this thing work differently than other phones. Sometimes its a good thing, sometimes its just shear bloody mindedness I think.
 
mattcube64 said:
If I got an iPhone DOA, and they didn't exchange it RIGHT THERE, RIGHT THEN, I would be raising HELL. I can't IMAGINE the language and tone I'd be using.

God, just thinking of that BS, and how it'll probably happen to someone, just PISSES ME OFF! :mad:

/End rant, and CAPS LOCK
Click to expand...

And you would be thought of as a child by everyone who witnessed your "outburst".

Your statement even makes LESS sense now that we have the information that the sales reps and managers can do nothing.

Things break. Acting like a petulant child will get you nowhere.
 
They mention that you can use the ATT SIM card in another ATT phone, but what about an unlocked phone from another provider? I have an unlocked T-mobile SDA, which I would keep post-iPhone purchase if I could still use it on occasion, for instance, when traveling. Any thoughts?
 
rockstarjoe said:
And I think this should be taken as a pretty big hint as to these features eventually being added to the iPhone.
Click to expand...
To be fair its pretty ridiculous that IM isn't part of the iPhone from launch. My 3 year old SE T637 has an IM app built in.
 
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