More poor planning

[JimKirk]

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Apple has planned this poorly.

There was not enough quantity for a full launch and apple knew it.

My IPad has dust under screen so I call over and they say book genius appointment so I do. I call to ask if they have replacement units and they say they can't tell me.

So I get there and Genius says they don't have replacement stock. WTH

So I drive an hour for nothing and they have to order it with no eta on replacement.

Lots of hype

 

[calvy]

You are being anal over a dust on the screen and upset that you can't get a replacement when hardly anyone else in the country can even get their hands on one?

Though I do agree with you it's not nice of them to tell you "we can't tell you if we have replacements" and then show up and find out they don't have any.

My advice is deal with the speck of dust for 15, 30 days, something like that, then try again.

 

[JimKirk]

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I understand and will but it just ticks me off they didn't tell me before I wasted an hour.

 

[applefan289]

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I understand and will but it just ticks me off they didn't tell me before I wasted an hour.

Whatever you do, you shouldn't get mad at the person who's telling you they can't tell you. That sounds more like a corporate or manager rule, and the person who answered the phone is just following orders. I used to work in electronics retail, and it was so abusive how the customers got pissed at me when I was just doing my best and following orders. They should be mad at the manager of the store, that's what managers are there for.

It's really frustrating to go through that though, especially when dealing with a new product that's in high demand. It's like when the Xbox 360 first launched, no one could get their hands on one, and if you needed to exchange a defective Xbox, you were screwed until more were stocked when the first demand died down.

 

[dudeman74]

how does it get dust under screen? anyway to prevent it?

 

[mcdj]

Sorry, not much sympathy here. Anyone in their right mind would know the odds of getting a replacement iPad 3 days after a chaotic launch are slim to none. Personally, I wouldn't have taken "we can't tell you" for an answer. I'd have escalated the call to a manager and told him I was an hour's drive away and politely requested a straight answer.

You got no straight answer, but you drove all the way there anyway. The poor planning is on you, not Apple.

 

[alan111]

i think the most poor planning was by verizon. Their sale implementation was atrocious. Ordered at 5pm in Verizon store and now they claim that they wont ship for another 2-3 weeks. Bunch of low life liars. I'll just stick with an ATT version.