Toggle sidebar Toggle sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

MS Word on Mavericks?

Bill21

Bill21

macrumors member
Original poster
Is it possible to run MS Word 14.7.7 on Mavericks? After finally getting it installed and running it crashes as soon as I try to save anything. It also crashes on shutdown. I can’t help thinking that at least one version of Word must have run on Mavericks at some point?
I’ve tried all the obvious stuff like deleting preferences etc. One window popped up with fonts it didn’t like so I also moved those out of the Fonts folder. Any ideas?
 
If natively doesn't work, you could try a VM in vmware and use Unity, or you could use CrossOver on Macintosh Garden.
 
The period-correct version of Microsoft Office would be Office 2011, I'm not sure what version of Word that maps to? Is Office 2011 what you're using?
 
The crash log is very long. Will a screenshot of the top bit suffice or is there a way of saving the whole thing and somehow uploading it?
 
Last edited:
WordCrash.jpg
 
retta283 said:
Can't you select the text in the crash log and copy/paste it here?
Click to expand...
No, I tried that. I can highlight the text but I can’t copy it.
Here’s a bit more of it, if it helps.

Crashlog2.jpg



Edit: There’s something strange going on with the OS regarding Fonts.
If I click on the HD/Library and scroll down there are three folders:
Fonts, Fonts (Removed) and Fonts Disabled.

Fonts has 355 items including a Microsoft Folder with 156 items.

The Fonts (Removed) folder contains a dated folder with 3 files:fonts.dir, fonts.list and fonts.scale together with a folder titled Microsoft that contains 143 fonts.

The Fonts Disabled folder contains 17 Microsoft fonts.

------------------------------------------------------------
If I go to HD/System/Library there is a Fonts folder containing 44 (Apple?) Fonts.

And also a Fonts (Removed) folder which is empty.

-------------------------------------------------------------
If I go to the finder menu and press shift I see another Library folder that contains a Fonts Folder which was empty*

A Fonts Removed folder with the same dated folder as the other one but with some Fonts I added at some point.

And finally another Fonts Disabled folder with 114 Fonts.

* I tried populating this folder with Fonts from one of the other folders which contained the Microsoft Fonts folder and
did a restart but nothing changed.
 
Bill21 said:
No, I tried that. I can highlight the text but I can’t copy it.
Here’s a bit more of it, if it helps.

View attachment 2636710


Edit: There’s something strange going on with the OS regarding Fonts.
If I click on the HD/Library and scroll down there are three folders:
Fonts, Fonts (Removed) and Fonts Disabled.

Fonts has 355 items including a Microsoft Folder with 156 items.

The Fonts (Removed) folder contains a dated folder with 3 files:fonts.dir, fonts.list and fonts.scale together with a folder titled Microsoft that contains 143 fonts.

The Fonts Disabled folder contains 17 Microsoft fonts.

------------------------------------------------------------
If I go to HD/System/Library there is a Fonts folder containing 44 (Apple?) Fonts.

And also a Fonts (Removed) folder which is empty.

-------------------------------------------------------------
If I go to the finder menu and press shift I see another Library folder that contains a Fonts Folder which was empty*

A Fonts Removed folder with the same dated folder as the other one but with some Fonts I added at some point.

And finally another Fonts Disabled folder with 114 Fonts.

* I tried populating this folder with Fonts from one of the other folders which contained the Microsoft Fonts folder and
did a restart but nothing changed.
Click to expand...
Now that I think about it I do recall having the latest version of Word 2011 crashing on exit on Mavericks for me as well. I will get on my Mac later and see if I can figure anything out. It almost seemed like the RTM version was more stable than 14.7.7.
 
  • Like
Reactions: Bill21
I downloaded a standalone copy of 14.7.7 (can’t remember where from) but it didn’t work. I then downloaded the 14.7.7 update but it wouldn’t work on my 14.0 copy of office so I then downloaded 14.1 loaded that and then updated to 14.7.7. I’m guessing there may be more than one copy of the standalone version of 14.7.7 that will work?

I have downloaded and applied the linked Microsoft com.microsoft.office.licensing.plist file.
 
Last edited:
I removed office and downloaded and tried the installer linked in post #10 above, no change.

Edit: Microsoft still have instructions on how to uninstall Office 2011 for Mac on their website. The linked auto uninstall package didn’t work so I followed the manual uninstall instructions.
 
Last edited:
I’ve already done this with Fontbook but there are some other things here to try.

IMG_1503.jpeg
 
Ok, I’ve tried all that. I guess I just can’t run Word under Mavericks with the software I have.
 
I'm sorry, I don't know what's wrong and it's hard to remotely debug. This version of Office is clearly the right one, and CoreText is definitely crashing, but I don't know why!
 
  • Like
Reactions: Bill21
 
  • Like
Reactions: Bill21 and bogdanw
Bill21 said:
I’m not sure, I’ll have a look, thanks.
Click to expand...

What is the output of md5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib in the Terminal?

Just want to make sure whatever is going on isn't my fault!
 
Last edited:
Wowfunhappy said:
What is the output of md5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib in the Terminal?

Just want to make sure whatever is going on isn't my fault!
Click to expand...
MD5 (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib) = 90d3f094b1894ea1e5b8e11c67a179fa
 
Bill21 said:
I’ve just installed it and done a reboot, no change.
Click to expand...

Thanks. I didn't expect it to fix anything, but had it been already installed previously, I thought it was theoretically possible it was the cause of the crash. Now we've ruled that out.
 
Thanks for your help, it could be worse. I’m running Mavericks on an old iMac I already have. I was thinking about getting an old Macbook to run Mavericks. Luckily I didn’t! 😊
 
Ok, issue resolved (I hope). I’m embarrassed to say, I’ve done an OS software update and MS Office appears to be working ok. I was initially reluctant to do an update from Apple in case it loaded the latest possible OS for this old machine (which i was running before, not sure what version?). Worryingly it said afterwards that two of the updates were incompatible. Thanks again for everyone’s help.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back