Multiple iCloud Services Experiencing Issues

Discussion in 'iOS Blog Discussion' started by MacRumors, Oct 23, 2018.

  1. MacRumors macrumors bot


    Apr 12, 2001

    Several iCloud services are experiencing problems this afternoon, according to Apple's System Status Page.

    iCloud Drive, iCloud Mail, iCloud Keychain, iCloud Contacts, iCloud Calendar, Mail Drop, Find My iPhone, and more are performing "slower than normal" for some users.


    The problem has been ongoing since 8:51 a.m. Pacific Time this morning, and there's no word on when it might clear up.

    If you've been noticing problems with iCloud services, this outage is the reason why. We'll update this post when the problem is resolved.

    Article Link: Multiple iCloud Services Experiencing Issues
  2. Defender2010 macrumors 68030


    Jun 6, 2010
    Haven’t been able to sign into my iCloud account for the past 2 hours.
  3. thecastle macrumors newbie


    Mar 31, 2017
    What a time for the servers to go down... the one time in two years I need iCloud to upgrade phones... :p
  4. Ulisescm macrumors regular


    Sep 17, 2014
    Don’t have access to my photos on the cloud...
  5. Aston441 macrumors 65816

    Sep 16, 2014
    Amazon/Alexa is having issues too.

    Does some of iCloud run on AWS?
  6. poorcody macrumors 6502a


    Jul 23, 2013
  7. jayducharme macrumors 68040


    Jun 22, 2006
    The thick of it
    What's really been bugging me about iCloud is that since the last OS upgrade, I have to sign into iCloud every single time I boot my Mac, and then it proceeds with "Setting up your Mac". Every single time. I was told to sign out of iCloud and then sign back in, which I did. That fixed the problem for one reboot. I also don't like that if I sign out of iCloud and elect to save what's on my Mac, it deletes what's on my Mac. What is it with Apple and cloud services?
  8. ugahairydawgs macrumors 68030


    Jun 10, 2010
    That sounds more like a problem with your OS
  9. kildraik, Oct 23, 2018
    Last edited: Oct 23, 2018

    kildraik macrumors 6502a


    May 7, 2006
    Wouldn’t that be a wicked twist in this novella?
  10. timborama macrumors 6502a


    Oct 12, 2011
    You mean Apple acknowledged the issue 8:51 a.m. Pacific Time. I’ve had iCloud mail issues for past 3 days.
  11. ignatius345 macrumors 68020

    Aug 20, 2015
    Yeah, that's definitely not normal. I have Mojave too and never saw that initial Setting up your Mac screen after the first time on Mojave or any other version I can remember.
  12. MauiPa macrumors 6502

    Apr 18, 2018
    What is it about your installation/setup that is different? Most don't have this experience, so something must be going on. for example, I have never experienced this issue. What is the reason for all the reboots, this isn't Windows? Something weird there? I would run diagnostic, make sure there are no hardware issues, recheck your iCloud settings, then do a recovery.

    These days I always am concerned about hackerholes, I run Avast, and occasionally use CCleaner, Malwarebytes, and Bitdefender, But I will admit, I've never found a problem (although Avast does block some websites now and then as malicious)
    --- Post Merged, Oct 23, 2018 ---

    No, MacRumors published a story about it. Apple provides system status here: Apple's System Status Page.
  13. Lucky736 macrumors 6502a


    Jan 18, 2004
    Don't worry someone else does.
  14. mithion macrumors regular

    Mar 1, 2016
    Reno, NV
    Haven't been able to sign in all day. Must be a day of reckoning for IT or something because we had an internet outage this morning that lasted for hours and now iCloud is down also.
  15. Catsman macrumors newbie

    Dec 28, 2010
    On the Coast Australia
    Not able to access Pages docs and other iCloud documents here in Australia. Quite concerned.
  16. campyguy macrumors 68040

    Mar 21, 2014
    Not positive, last I've read that iCloud's services relies in part on Amazon's servers. I use AWS with my business. I got an email from Amazon a few days ago that they were moving from Oracle's DB SW to Amazon's own Aurora PostgreSQL DB SW today (early this morning, I recall). AWS has been spotty all day, but I planned for it. I'd read that Aurora choked on Prime Day a few months ago, so no surprise today - I scheduled couriers today and tomorrow for critical deliveries and glad that I did now...
  17. jayducharme macrumors 68040


    Jun 22, 2006
    The thick of it
    I have no idea. It's a 2013 Mac Pro, and I don't leave it running all the time. When I'm done with it, I shut it down. The problem appeared after one of the later High Sierra updates. It went away briefly when I updated to Mohave but has persisted since. I can't think of anything unusual that I did. I'm using the Mac the same way I have been for the past five years. The only difference is that I got an iCloud subscription last year.
  18. timborama macrumors 6502a


    Oct 12, 2011
  19. KoolAid-Drink macrumors 65816

    Sep 18, 2013
    Nothing is working for me. iCloud shows up blank in iOS settings on my iPhone, photos aren't downloading/uploading, and isn't working. Really pretty bad.

    I'm relieved though, I thought something had happened to my account. Reassuring to know that it's systemwide.
  20. BlendedFrog macrumors regular

    Dec 9, 2010
    Guessing this is why iMessage has been flaky all morning and parts of the afternoon.
  21. thegoodsir macrumors member

    Apr 21, 2011
    I'm glad I'm not the only one... I've been having mail issues (connection issues to iCloud mail servers) since before the weekend and it's getting old lol. Went up the chain with Apple support on Friday and they just said it was linked to the previous mail issue on the Apple system status page. Hopefully they fix it right this time...
  22. sentiblue macrumors regular

    Aug 2, 2012
    Silicon Valley
    Is it true that some of Apple's cloud infrastructure runs from AWS? From my knowledge, AWS has been migrating out of Oracle and into their own platforms and this has been causing outrages for them too, which could impact Apple consequentially.
  23. TVreporter macrumors 6502


    Mar 11, 2012
    Near Toronto
    It just works... trust us...

    The one time I need to use my iCloud Drive and of course it’s down.
  24. mariusignorello macrumors 68000

    Jun 9, 2013
    No issues for me. I’m on the *special* server. :p
  25. Alisstar macrumors 6502


    Jul 12, 2008
    Orlando, FL
    I bought a Xs Max last night, and had trouble getting past the two factor authentication. I called Apple customer service, and they had me start the account recovery process, which lasts 24 hours. I found a workaround to get access back into the account at around 1 PM, only to find out that many iCloud services have been down. It’s hard to believe all these services are still down. I still can’t restore from a backup. :mad::(

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