Multiple Reviewers Facing Broken Galaxy Fold Devices After Just Days of Use

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Apr 17, 2019.

  1. MacRumors macrumors bot

    MacRumors

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    Samsung this week provided reviewers with Galaxy Fold devices for some hands-on time, and it appears the folding smartphone may be suffering from some serious flaws. Three of the reviewers who received a Galaxy Fold have already experienced failures, all of which focus on the display.

    The Verge's Dieter Bohn says that his Galaxy Fold device broke after a random bulge appeared on the display, perhaps from a piece of debris that had gotten into the hinge. The debris, or whatever the bulge was, pressed into the display hard enough to break it.

    [​IMG]
    Broken Galaxy Fold OLED display via The Verge​

    Bohn says that he did not mistreat the phone, doing "normal phone stuff" like putting it in a pocket and opening and closing the hinge.
    Similarly, CNBC's Steve Kovach shared a video of his review unit displaying a flickering, failing screen after just a single day of use.


    Bloomberg's Mark Gurman also ran into a catastrophic display failure. His Galaxy Fold is broken and unusable, appearing to feature some of the same screen failures as Kovach's unit.


    In Gurman's case, he says that there was a protective layer on the screen that is not supposed to be removed, but this was not communicated to him. He took it off, which may have contributed to the problem. Well-known YouTuber Marques Brownlee says that he did the same thing because there was no warning in the box.


    Not all of the reviewers with broken units removed the plastic film, however, so there are clearly multiple issues impacting the Galaxy Fold. Three broken review units that failed within a day or two does not bode well for the device at all. It's not known if reviewers received a bad batch of the device or if units going out to customers will experience the same issues, but anyone considering a purchase should be aware of these failures.

    Samsung's Galaxy Fold costs a whopping $1,980, which is a sensationally high price even for a device that works. Right now, Samsung is accepting pre-orders for the Galaxy Fold on carrier sites, and the first retail units are expected to be available to customers on April 26.

    Article Link: Multiple Reviewers Facing Broken Galaxy Fold Devices After Just Days of Use
     
  2. hasanahmad macrumors 65816

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  3. dannyyankou macrumors 604

    dannyyankou

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    #3
    But you would expect premium quality for a $2000 phone. This story can’t possibly be correct. Can it?!?
     
  4. Lalov001 macrumors newbie

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  5. Salty Pirate macrumors 6502

    Salty Pirate

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  6. cmaier macrumors G5

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    #6
    “Hard to know if this is widespread.”

    hah! It’s not. Because the DEVICE isn’t widespread.
     
  7. techguy9 macrumors 6502

    techguy9

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  8. GuruZac macrumors 6502a

    GuruZac

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    #9
    Samsung makes impressive hardware, see the Note 9 and S10 models. But this looked horrid from the start and looked like a rushed beta unit just to beat Huawei to market. Call me unsurprised.
     
  9. Scott6666 macrumors 65816

    Scott6666

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    Folding a screen is kind of a stupid idea in the first place. Maybe this will make it all go away.
     
  10. mozumder macrumors 6502a

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  11. FlyGuyDEN macrumors regular

    FlyGuyDEN

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  12. Zoboomafoo macrumors 6502

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    i know you can do better.
     
  13. bladerunner2000 Suspended

    bladerunner2000

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    #14
    Because failure elsewhere makes Apple exempt from criticism?

    No.
     
  14. AutomaticApple macrumors 65816

    AutomaticApple

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    #15
    I can already see Lou completely changing his opinion about the Galaxy Fold.
     
  15. mi7chy macrumors 603

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  16. CalgaryTechGuy macrumors newbie

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  17. afd macrumors 65816

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    #18
    Did anyone really think this wouldn’t happen with a folding screen?
     
  18. Zoboomafoo macrumors 6502

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    I don't think you know what widespread means.
     
  19. e1me5 macrumors regular

    e1me5

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  20. Tapiture macrumors 65816

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  21. zombiecoops macrumors member

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    #22
    Having a protective layer that looks like it is removable is uniquely dumb.
     
  22. miniroll32 macrumors 65816

    miniroll32

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  23. donster28 macrumors 68000

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    #24
    This was expected. Too bad this product will remain proof of concept and foldable designs will not truly hit mainstream.

    But wake me up when Apple's "improved" version is here...haha
     
  24. thecastle macrumors newbie

    thecastle

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    No but everyone bitched about Apple's lack of innovation and not jumping on this train when this was first announced... Now look at what happened.
     

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