Not sure what you are expecting. The woman and the reporter are not engineers, and the NYT is not a technical journal. And even if they were, I doubt that Apple would share the technical details of how exactly they stopped the tracking warnings.
I think it's easy to understand what they are saying.
What the NYT wrote about Ms. Clough's situation makes no sense. Apple can't "disconnect" an unknown AirTag from someone's phone because it's not connected to that person's phone. We know this, but NYT using these specific words makes the reader think that a stalker can connect their AirTag to their victim's phone. So all I'm asking is for some elaboration into what the Apple customer service rep did for Ms. Clough. Did she just have her disconnect from the Find My network, which would prevent the AirTag from using Ms. Clough's iPhone from pinging the stalker, but if there are other iPhones in the area, it wouldn't do anything.
It's obvious on this aspect of the story, all the writers did was recount Ms. Clough's story. They didn't ask Apple anything. This leads to the next item ...
The article quotes an Apple spokesperson saying that they take customer safety "very seriously". So obviously they have reached out, and Apple only gave a canned PR response.
The NYT writers didn't reach out to Apple regarding Ms. Estrada's case or Ms. Clough's case. The statement that is being referred to was a general statement Apple put out back in December 2021. They're just referring to that statement. Had they reached out to Apple, you would have seen a line like this "we reached out to Apple for comment, but they had no comment" or "we reached out and they referred us to their general safety statement, blah, blah".
What exactly doesn't make sense to you?
All of the details being reported don't make sense. Ms. Estrada found the AirTag, but she didn't want to file a report with the police because it would take too long, so she threw it in the trash. Does that make sense? Don't you think a reporter should dig a little more into that part of the story? How does throwing it in the trash make any sense at all. She could follow the suggestion when you click "learn more" and pull out the battery. That way, you have proof of the device in the event that the stalker does get caught.
What else is there to explain? The Airtags are cheap, tiny, and easy to hide tracking devices, and the millions of iPhones out there constitute a tracking network that reaches almost everywhere. The potential for abuse is obvious. Apple knew that too, which is why they have added the tracking warning. Not sure why people are trying to downplay the risk. A close friend of mine was a stalking victim (not related to the Airtags) and it ended pretty badly for her. This is not something I take lightly.
Yes, in theory, the AirTag is a device that can be effectively used to stalk people. That makes it very important to get the reporting correct and accurate. Putting out all sorts of scary stories won't help the public. The fact is that there are safeguards that limit the usefulness of AirTags as tracking devices. They're not very useful to track someone in real-time. Yes, they can be used to learn information, such as where a person lives, so that's why it's important to inform readers of what to do when they get the "unknown device is tracking you" notification. Play the sound. Find the AirTag. Go to the police and have them work with Apple to identify the stalker.
Putting out half-baked stories is not the way to inform the public of a potentially serious issue. And that's my beef.
Aside - my original beef is that several months ago, all of the reporting from the media was that AirTags were useless to track stolen items because the thief would easily find the AirTag before you could track him. Now, AirTags are so hard to find that they have now become the perfect stalking tool. So which is it? Is it so easy to find so it's useless as a tracker, or is it so hard to find that it's perfect as a tracker. It can't be both. So it's probably somewhere in the middle, which means it a cheap $30 device to help you locate your lost things like keys, and wallet.
Anyway, I'm sorry for what happened to your close friend. I don't have any direct experience with something like that, but I do take stalking very seriously. I don't downplay the seriousness of AirTags as a stalking tool. I just believe that the media is not taking this story seriously and they don't seem to have any interest in providing good information and they're not helping.