Music: Cannot play this item. There was a problem playing this on your iPhone

Bill Av

macrumors regular
Original poster
Oct 21, 2006
144
59
"Music" can't open the files I have on my iPhone. I can control music if I’ve already initiated playback on my phone. When the album finishes, I can’t choose anything else from the watch.

I’m sadly using all the latest OS versions on my devices
 

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arn

macrumors god
Staff member
Apr 9, 2001
14,312
1,600
looks like other people might have solved it with a hard reset on both devices. beyond that 🤷🏻‍♂️
 

Bill Av

macrumors regular
Original poster
Oct 21, 2006
144
59
Tried the hard reset and it didn't work. Did a factory wipe on both and it didn't work. It's odd, I can select from "Songs" and they play. If I choose from "albums" or "artists" it won't - unless I choose "shuffle". However, if I choose something that I bought from iTunes, it will usually play without any issue.
 

davejsb

macrumors member
Oct 12, 2011
90
5
Scotland
I have this exact issue too. AW4 and 11 Pro Max. I’m almost glad it’s not just me.

Shuffle works, but selecting individual songs, artists and albums just doesn’t. Tried a watch hard reset, an iTunes album reset and resync. Still broken.
 

Lyn2012

macrumors 6502a
Dec 26, 2007
533
161
When I select an album (stored on phone) from the watch and start play, it plays the first album it comes to when listed alphabetically instead of my chosen album. Exactly the same as my Parrot car system used to before you selected something - at least that then followed my instructions, unlike the watch!
 

Bill Av

macrumors regular
Original poster
Oct 21, 2006
144
59
I have this exact issue too. AW4 and 11 Pro Max. I’m almost glad it’s not just me.

Shuffle works, but selecting individual songs, artists and albums just doesn’t. Tried a watch hard reset, an iTunes album reset and resync. Still broken.

Apple Watch and music

That’s my setup, too- Apple Watch 4 and iPhone 11 Pro Max. Good to know. I was on with Apple support yesterday for about an hour and a half. No resolution, but they’re going to call me back on Friday. I made a video of the problem, and will upload it to them if they want it. They asked me when the problem started and I couldn’t really answer. I know that it worked fine when I had my old phone (7+) running iOS 13 and the Watch had Watch os6 on it. (I was pleasantly surprised at how nice the UI was, I didn’t expect the ability to pick individual songs again).

Question for you: do you know when the problem started for you? Was it when you switched to the iPhone 11 Pro Max or was it when you upgraded to WatchOS 6.1? I’ll mention it when they call back.
 

davejsb

macrumors member
Oct 12, 2011
90
5
Scotland
Apple Watch and music

That’s my setup, too- Apple Watch 4 and iPhone 11 Pro Max. Good to know. I was on with Apple support yesterday for about an hour and a half. No resolution, but they’re going to call me back on Friday. I made a video of the problem, and will upload it to them if they want it. They asked me when the problem started and I couldn’t really answer. I know that it worked fine when I had my old phone (7+) running iOS 13 and the Watch had Watch os6 on it. (I was pleasantly surprised at how nice the UI was, I didn’t expect the ability to pick individual songs again).

Question for you: do you know when the problem started for you? Was it when you switched to the iPhone 11 Pro Max or was it when you upgraded to WatchOS 6.1? I’ll mention it when they call back.
I'm pretty sure it started for me when I upgraded the WatchOS. I remember it working fine when I started with the new phone.
 

Bill Av

macrumors regular
Original poster
Oct 21, 2006
144
59
Yeah, I noticed. Apple didn't call me back today. And since we're the only people complaining, this might not get fixed.
 

1rottenapple

macrumors 68020
Apr 21, 2004
2,381
617
I got this issue myself. It’s annoying this current IOS and watch OS has been pretty buggy.
 

Bill Av

macrumors regular
Original poster
Oct 21, 2006
144
59
Latest watch. So hopefully it's just an AWos problem. I'd feel a little more confident that this would be fixed if we had the outpouring of complaints that the overzealous app closing bug had.
 

Lyn2012

macrumors 6502a
Dec 26, 2007
533
161
I tried an experiment today and found that if my BT earphones are connected to the watch when I select music (music is on phone), then the correct album plays.

However unfortunately, when I then switch to audiobook listening, the sound switches back to the phone. If I want to listen on earphones, I have to disconnect from the watch and connect to the phone. Surely both music and audiobook audio should work the same way?
 
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Bill Av

macrumors regular
Original poster
Oct 21, 2006
144
59
I called Apple back. Turns out that they sent me an email (that I ignored) with all the information to call back in with, so I wound up talking to someone else. But eventually they took the logs from my phone, the screenshot of the error message and the video I made of the problem. Hopefully they’ll be able to do something with it.
 

Bill Av

macrumors regular
Original poster
Oct 21, 2006
144
59
I’m so glad that I’ve not spent £2,000 on the phone and watch.

Oh.
I shouldn’t be so negative. It’s just that I’ve just had similar problems that took years to get fixed (literally two operating systems long) with no acknowledgement of the problem from Apple. However, Apple added the “now playing” complication to the Modular Infograph watch face and they brought back full functionality to the music app on the watch - both of which I had given up on ever getting. So I’m more confident that this is just a bug that they’ll iron out within a patch or two.
 
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terrapinjess

macrumors member
Sep 11, 2012
66
47
Add me to the list here! I’m running iPhone 7 (iOS 13.2.2), Apple Watch 4 (6.1 (17S84).
I almost always have my Beats Solo2 wired headphones connected to my iPhone with the lightning x 3.5mm adapter and when I try to play music by selecting it on my Apple Watch (an album) it gives me that “There was a problem....” on the Apple Watch screen.
So then I have to pull the phone out and initiate play in that.

I remember this functionality working in the past and around the time I upgraded to watchOS 6 is when it broke. Maybe it’s worth noting I was part of the iOS 13 public beta and upgraded to GM from there rather than wiping?
Anyway, hope this gets fixed eventually! I’ll submit this to Apple.
 

Bill Av

macrumors regular
Original poster
Oct 21, 2006
144
59
I also noticed that asking Siri to play music (from the watch) has the same issues. Also if I hit "Love" on the watch, it doesn't get tagged as such on my phone.