Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

My $400 piece of Aluminum

northofnowhere

northofnowhere

macrumors regular
Original poster
Jun 20, 2010
130
82
Los Angeles, CA
So my battery is worthless. Talked to Apple support twice today and I have to send it out for either repair or a replacement that will take who knows how long.

I thought yesterday being day one it might just be me playing with it. But today, after a full charge, my watch was completely dead in just over 3 hours. I did nothing except for check the time and monitor the battery progress. No playing around, no texts, no extra apps installed. I actually, at Apple's request, did a complete factory reset.

After all the hype and being over the moon yesterday to receive my watch, I am now pissed that I have pretty much a useless device.

The progress of the battery discharge over 3 hours in pics. Again, without using any features besides raising my wrist to check the status.
 

Attachments

  • FullSizeRender.jpg
    FullSizeRender.jpg
    635.2 KB · Views: 164
  • FullSizeRender_1.jpg
    FullSizeRender_1.jpg
    715.7 KB · Views: 118
  • FullSizeRender_2.jpg
    FullSizeRender_2.jpg
    866.1 KB · Views: 154
  • FullSizeRender_3.jpg
    FullSizeRender_3.jpg
    770.1 KB · Views: 167
  • FullSizeRender_4.jpg
    FullSizeRender_4.jpg
    425.7 KB · Views: 161
northofnowhere said:
So my battery is worthless. Talked to Apple support twice today and I have to send it out for either repair or a replacement that will take who knows how long.

I thought yesterday being day one it might just be me playing with it. But today, after a full charge, my watch was completely dead in just over 3 hours. I did nothing except for check the time and monitor the battery progress. No playing around, no texts, no extra apps installed. I actually, at Apple's request, did a complete factory reset.

After all the hype and being over the moon yesterday to receive my watch, I am now pissed that I have pretty much a useless device.

The progress of the battery discharge over 3 hours in pics. Again, without using any features besides raising my wrist to check the status.
Click to expand...

It's defective. Sometimes, a battery is a dud. How soon can they get you a replacement?
 
From my experience with Apple Watch support, you should have a replacement in 2-3 business days. If you play up your frustration, you can probably get them to comp you something (I got AppleCare and a Milanese Band for FREE!)

I'm assuming that you don't have AppleCare, because with it you get the Express Replacement. Then they mail you the replacement BEFORE you return the old one. I told them that after using it for 4 hours, I couldn't live without it anymore. They LOVED that line :)
 
Oh man, that sucks, I hope the matter gets resolved...i hate when you buy something you been anticipating for so long and then it comes out defective...good luck!
 
So entitled! What makes you think that every apple watch will be flawless? So spoiled! Unreal. Well this and similar were the response for all of us who didn't get the watch yesterday. So I had to use it on someone else with Watch pains.

::in case you didn't get it, it was a joke::
 
myi123 said:
From my experience with Apple Watch support, you should have a replacement in 2-3 business days. If you play up your frustration, you can probably get them to comp you something (I got AppleCare and a Milanese Band for FREE!)

I'm assuming that you don't have AppleCare, because with it you get the Express Replacement. Then they mail you the replacement BEFORE you return the old one. I told them that after using it for 4 hours, I couldn't live without it anymore. They LOVED that line :)
Click to expand...

I don't believe that you whined and someone gave you AppleCare and that band at no charge. If that were the case everyone would be doing this.
 
lsutigerfan1976 said:
I don't believe that you whined and someone gave you AppleCare and that band at no charge. If that were the case everyone would be doing this.
Click to expand...

I don't understand why everyone longs for the Milanese loop. I don't find it attractive at all. But, to each his(her) own.
 
lsutigerfan1976 said:
I don't believe that you whined and someone gave you AppleCare and that band at no charge. If that were the case everyone would be doing this.
Click to expand...

Such ridiculously flawed reasoning. Why should they care whether you believe them or not? If it's true it's true, and if they're lying? Oh well, never mind, it's not your issue...

:rolleyes:
 
northofnowhere said:
Yeah, there are several in LA, but they don't have watches in stock for replacement. All they can do is sent it out for repair next week, which will already happen once I get the box they are sending.
Click to expand...


That sucks I've seen many people in my area walk in and out with replacements here in MA. You would think if we are covered here how the hell is California not blanketed with warranty replacements
 
CrAkD said:
That sucks I've seen many people in my area walk in and out with replacements here in MA. You would think if we are covered here how the hell is California not blanketed with warranty replacements
Click to expand...

Really? Where in MA? Just moved to LA from near Worcester last Thanksgiving. Might have to start calling some stores here.
 
Trying to find out if any stores in LA are offering in store warranty replacements, but it's IMPOSSIBLE to actually to talk to someone in a store. It's all automated and no matter what I say I get re-routed to apple care. FRUSTRATING!
 
myi123 said:
From my experience with Apple Watch support, you should have a replacement in 2-3 business days. If you play up your frustration, you can probably get them to comp you something (I got AppleCare and a Milanese Band for FREE!)

I'm assuming that you don't have AppleCare, because with it you get the Express Replacement. Then they mail you the replacement BEFORE you return the old one. I told them that after using it for 4 hours, I couldn't live without it anymore. They LOVED that line :)
Click to expand...

I emailed the Apple Care guy expressing my dissatisfaction, let' s see what he says in response. My band wouldn't lock into place on my watch.
 
My iPhone 6 screen stopped recognizing touch after 3 days. I was pissed. I had to send it in but wait for a box first. I was worried but I got the box Tuesday, sent it back in tuesday. They received it Wed, Sent out the new one same day I had a working six by Thursday. Seems like forever, but I'm 98% sure they have some stock set aside for ones that have defects.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back