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My Apple Watch display got damaged all by itself?!

M

MaTiCeK

macrumors member
Original poster
Apr 15, 2006
77
3
Without any apparent physicall damage I noticed that the display of my Apple Watch got damaged. It was fine in the morning. I only noticed it after I returned from lunch. I do not remember hitting against anything anywhere. The only thing that could have caused it is all the minor bumps together from end november to now.

Link to photo:
https://www.dropbox.com/s/p7aid7bwhckmk4w/IMG_5914.jpg

Link to video on twitter:
https://twitter.com/MaTiCeK/status/757226398360690688/

So is there anything I can do?
 
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Thanks, but there is no official Apple Watch support over here in Slovenia, I already asked. I bought my watch in Austria in a shopping mall at a store called Media Markt (similar to Best Buy). It's a 45 minute drive and I'll be going there tomorrow after work, to see where I'm at.
 
JayLenochiniMac said:
That's water damage but should be covered since the AW is warrantied against water ingress.
Click to expand...

Are you sure? To me it seems like the OLED was "spilled". I've seen similar with actual physically damaged screens. Only my watch is otherwise pristine and it only cam in contact with wather while washing hands.
 
MaTiCeK said:
Are you sure? To me it seems like the OLED was "spilled". I've seen similar with actual physically damaged screens. Only my watch is otherwise pristine and it only cam in contact with wather while washing hands.
Click to expand...
Yes, it is 100% water ingress damage to the OLED. It seems there was a batch that were not glued properly at the top right corner. There have been a couple of threads about this same exact water damage issue in the same spot.

When you get your replacement you should submerge it in a glass of water for a few minutes since you don't have easy access to an :apple:Store.

https://forums.macrumors.com/threads/black-spot-on-screen.1925245/#post-22025475
https://forums.macrumors.com/threads/black-spot.1912002/#post-21771542
 
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MaTiCeK said:
Are you sure? To me it seems like the OLED was "spilled". I've seen similar with actual physically damaged screens. Only my watch is otherwise pristine and it only cam in contact with wather while washing hands.
Click to expand...

No doubt what so ever that it is water damage. Apple failed to glue the screen on correctly. Covered under warranty for sure.

Do a search in these forums and you will see other displays with the exact same damage. OLEDs do not like water.
 
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Thanks for the info and encouragement. I'm going to Mediamarkt after work, will report later on the result.
 
OK, I went to Mediamarkt, they couldn't give me any real info, but have taken my watch and sent it to an Apple Repair Center. It is going to take at about 10 working days to get back. Hopefully fixed under warranty.
 
Just to report back. I got a new apple watch, it took them 1 week and a day to get a replacement for me, but it was free of charge. Happy!
 
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