Hi all,
I’ve been having an issue with my new Apple Watch Series 6, and a friend recommended that I post about it on here. I’m curious to know if anyone else is experiencing the same thing, and if so, how Apple Support handled your case.
Basically, my Red Apple Sport Band burned my skin.
I’ve worn Apple Watches for about 4 years now and never had this issue. I’ve had the Series 2, Series 4, and now the Series 6. I also have several official Apple Sport bands in my collection. I have never had this issue with any other band before.
On September 18, I purchased the Product RED Apple Watch Series 6, 44mm, from Best Buy. I would take it off for a few hours in the evening to charge it, and then put it back on before bed to see how it would track my sleep.
On October 1, I woke up to burning, stinging, itchy pain, and found out it was due to the sport band. I removed my watch and have not worn it since.
On October 10, I contacted Apple Support because I noticed the irritation was not going away. I spoke with a senior advisor and he asked me a long list of questions regarding my health and usage of the watch. I was asked to provide pictures, and when he saw them he said this was not normal. I was told to pick a Sport Loop band from the Apple Store, and call back on Wednesday to let him know which one I wanted.
On October 14 (Wednesday), I called back and was transferred to a different senior advisor who said my case was “under investigation” by the engineering team and he would call me Wednesday night with “an answer”. I was told not to see a physician until Apple had fully reviewed my case and reached out to me. I found this extremely strange. I never received a call back from him.
Today, October 16, I called again and was transferred to yet another senior advisor. He told me that the investigation team asked for “5 business days” starting on 10/10/20, before they could give me an answer. He also stated that it was documented in their system that they called me and e-mailed me on 10/14/20. I never received a call, and I have no e-mails from them that day either. Today is also that “5th business day” and he still couldn’t tell me anything.
I know in the past, people have reported skin rashes/ irritation due to the watch casing, the band, and even the nickel or stainless steel clasp. I guess I never thought I would have a problem because I’ve been wearing Sport Loop bands for 4 years already. I am so frustrated with Apple Support and feel they have handled this case so poorly. I’m not exactly sure what to do at this point, but my rash/burn is starting to look like the beginnings of a scar.
I also made a video to document my experience:
Has anyone else had this issue? Did Apple Support do anything for you? Does anyone have any advice on this?
Thanks y’all,
David
I was able to switch to metal bands and the nylon sport band and it went away.