Last year I purchased iPhone 6 Plus with AppleCare+. A week ago, the home button got stuck and wouldn't work. So the first thing first, I tried to make a Genius Bar appointment at my local Apple Store. Unfortunately all three Apple Stores in my area are completely booked one week out. So I called AppleCare support and explained the issue in detail. The AppleCare representative told me that I have to pay the deductible to replace the phone, but again I tried to explain to the rep that I have AppleCare+ and that it extends the manufacturer's warranty by 2 years for which I don't have to pay the deductible. The AppleCare representative had to escalate the issue to the senior advisor, and the senior advisor told me that she can see that I bought AppleCare+, but because of some system glitch, the system is not picking up the extended warranty. She advised that I go to a retail location to have the issue fixed. So I made the appointment and patiently waited one week for my appointment. Despite having a Genius Bar appointment I had to wait 45 minutes before the genius was able to see me. The Genius told me that he has to replace the screen to have the button fixed, since apparently the screen assembly comes with the home button attached. The Genius told me that it would take an hour to replace the screen and that I should wait there for them to do the job. One hour later the Genius comes back with my iPhone home button fixed, but my screen was replaced incorrectly and now appears misaligned. I can literally run my thump on the edge of the screen and catch the edge of the case. I explained that my screen is misaligned and I told him that he should just replace the whole phone like they used to do with previous iPhones. The Genius explained that they no longer replace iPhones starting from iPhone 6 and will fix the issue instead. So he takes the phone back and tries to align and reposition the screen again. One hour later the Genius comes back with my iPhone, the screen is indeed aligned perfectly, but the back of my iPhone is now badly dinged and scratched after all the "fixing" they did. I pointed out to the Genius that they have scratched my iPhone badly, the Genius told me that scratches are "normal" when fixing iPhones and there's nothing he could do. The takeaway from this experience is this: 1. Apple no longer replaces iPhone's starting from iPhone 6 and up and will attempt to "fix" the issue by opening the phone. They still replace iPhone 4S, 5, 5S for any issues though. 2. Never buy AppleCare+ 3. Customer service has gone downhill. 4. Starting from iPhone 6 and up they will attempt to fix your phone and will most likely scratch it in the process of opening the case.