My AT&T service is getting even worse

[Daiden]

I live in Manhattan in NYC and I have what I would consider great service. Coverage is not terrific in some parts of my apartment (can be expected) but I only get dropped calls maybe once every twenty calls or so. And some of those dropped calls may be on the other end, I really don't know. Other people may think this is unacceptable, but I've lived all over the country and used Verizon in the past and this is much better than what I was getting from them.

But I'm unhappy with AT&T for other reasons: high prices and very, very terrible customer support. I'm looking into an Evo because I always get treated like **** by AT&T.

 

[plusonechoi]

oddly ive spoken to my friend about sprint and he said the only thing he hates is the bad customer service *shrugs*

 

[Irish Rose]

I love my AT&T service! Never get dropped calls...and my download speeds are amazing over 3G

Same thing where I live. Great 3G service with no dropped calls to speak of.

 

[Daiden]

oddly ive spoken to my friend about sprint and he said the only thing he hates is the bad customer service *shrugs*

That's troubling. I'll have to look more into it, I had initially heard good things from a few friends who use Sprint. Possible that they just never had to deal with customer service very often, though.

 

[Lara F]

Speedtest gave me a whopping 292 kbps on the Upper East Side this afternoon. I guess I should be grateful it worked at all...

 

[asleep]

Ver-iphone in the Fall.

 

[ItsThatKush]

i hear a lot of the same grumbling.. people complaining about their AT&T service. i don't ever have problems. 3G is fast, very rarely drop calls.

could be because i live in a heavily populated area (West Palm Beach, FL) and the 3G coverage here is good.

the people who complain are probably those who live in the boonies

 

[SAD*FACED*CLOWN]

it's the iPhone...stop blaming AT&T

 

[Geckotek]

it's the iPhone...stop blaming AT&T

With multiple AT&T phones that I own having issues, I'd have to disagree.

Although I did read that the way an iPhone keeps an open state on the switch is causing a lot of issues...perhaps even for the non-iPhone users.

 

[SAD*FACED*CLOWN]

The reason I suggest the iPhone as the culprit is because no other smart phone users complain as a whole...just iPhone users...but I live in one of AT&T's premier cities

 

[Geckotek]

The reason I suggest the iPhone as the culprit is because no other smart phone users complain as a whole...just iPhone users...but I live in one of AT&T's premire cities

Tried to find that article on how the iPhone left an open connection to the switch...can't seem to locate it. Will post if I do.

Edit: looks like I got that backward...

http://arstechnica.com/gadgets/news...s-are-bogging-down-some-wireless-carriers.ars

 

[plusonechoi]

That's troubling. I'll have to look more into it, I had initially heard good things from a few friends who use Sprint. Possible that they just never had to deal with customer service very often, though.

it may just have been an isolated incident?

 

[Daiden]

Speedtest gave me a whopping 292 kbps on the Upper East Side this afternoon. I guess I should be grateful it worked at all...

Much better than I get in south Harlem. Still wouldn't consider the service all that slow.

 

[aked1217]

Terrible reception

Hi,

I have owned the original Iphone, the Iphone 3G, and now the Iphone 3GS. My reception is terrible. I will go from bars to no bars, from 3g to edge to nothing at all. It is really frustrating. I have so much invested into apple and AT&T between myself my wife and children. I have browsed the internet for all the little fixes. I have tried restoring and resetting network settings, I have tried a new SIM card and I have even tried the scotch tape trick.
Should I go to an Apple retailer and get a replacement or have it repaired. Or, is it that the Apple Iphone gets terrible reception on the AT&T network. If anyone has any advice or additional fixes that may work that I haven't tried, please let me know. Or, should I just replace the phone. Thanks everyone. Look forward to the feedback, before I throw the phone through the wall.

Thanks again
aked1217

 

[jshort]

I've been an AT&T Wireless customer since back when they were BellSouth Mobility and then Cingular. I might have maybe one dropped call per year. It's most likely to occur as I'm zipping along the interstate at 70+ MPH and being handed off from one cell to the next or when I'm stranded on a remote desert island.

I own some land in the North Carolina mountains out in the middle of nowhere near a trout river. AT&T's service there is full bars while the locals can't pick up jack squat on Verizon.

I'm from Shelby, NC where this is barely any service much less 3G. I tried to take ATT to Appalachian State in Boone and it got worse... VZW dominates NC and don't get me started on the eastern part of NC. They cover 10% of I-95 in the state of NC. I-95!!! The biggest highway on the east coast. And if you're ever thinking of going to the outer banks elizabeth city, or anywhere northeast NC.. Forget it. You'll ride 45+ mins with "searching for signal" while your VZW friends talk and text nonstop..