Alright, I just have to share this. I was blown away. It's a long read but the story has an amazing ending! Yesterday, I bought a MacBook Pro 15" MD322LL/A. It is a late 2011 model. The story with it is, a customer bought it at a military exchange, however it had a screen defect so she returned it. The store meant to send it back to Apple but forgot all about it and it got buried until yesterday. It's now way too late to send back to Apple and get the money for it, so they sold it as is. I bought it, practically stole it. Anyway, I had planned on repairing it myself, but I took it to an Apple store just to see exactly what was wrong with it so I could figure out what I needed to buy. I told him everything I just told you. I bought it as is, I got a great deal, etc. The guy looks at it, does a special diagnostic test, and takes it in back to make sure the connections are all tight. They were. He comes back out and say "Well, good news and bad news." I wanted the bad news first. He says "The LCD is defective and the Apple Care has obviously run out, it's a 2011 model." Then the good news. "However, I talked to my manager and he has allowed me to fix it with a whole new display assembly...at no charge." My jaw dropped. WAY more than I expected could ever happen. He has me do the electronic paperwork, and I see the cost of a display assembly replacement... $550.00. This is why I am a loyal Apple customer, and will be for a long, long time. They're fixing a device that has been out of Apple Care warranty for several months. Not only that, but doing a $550 repair, for free, and I'll have it back in 3-5 days. You can bet I'll be telling this story to anyone who isn't convinced Apple has amazing customer service.