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This thread is whiney and crap, and just exposes the whiney people here for what they are. :eek:

Now, now.

The courteous way to handle this situation is to ask the people ahead of you in line if they don't mind you cutting in because you've only got the three items. Most people are happy to allow it. You smile and thank them and everybody's happy, including the Costco functionary at the door.

When you shop at big box stores, you should expect to be treated like a big box customer. Treating you like a human being is not part of the deal.
 
Like a previous poster pointed out, Costco is a membership store and your membership agreement states that you will comply with their cursory examination of your cart as you leave to help them reduce shoplifting and keep their margins thin and their prices down. If you refuse to do so, they can cancel your membership.

This is in contrast to stores that are open to the public (Fry's, Best Buy, etc.). In these situations, you have absolutely no obligation to submit to their search or show them your receipt. None. All the signs in the word about them reserving the right to search your bags are crap. They can't force you to submit to their search as a matter of routine. If they ask "may I see your receipt?" you are fully within your rights to say "no thank you" and walk out the door.

In the absence of any suspicious behaviour on your part that would reasonably cause them to believe you had shoplifted, your refusal to show a receipt or let them look in your bag is not sufficient for them to make any further demands or call the police or anything. This first part is important: in cases where you've acted suspiciously (e.g., a store employee saw you put something in your pocket or purse or you appeared to have swapped price tags on something or whatever), they can ask you to show your receipt or let them look in your bag and if you refuse, they can call the police.

These are important distinctions: membership stores = their rules and you agree in advance by becoming a member. Comply or don't shop there. Public stores = in the absence of probable cause, they have no right to demand to see your receipt or look into your bags. Me, I tell such stores, no thank you and walk out. Only one time have they given me a hassle (Best Buy, I think. Maybe Fry's). In that case, I demanded to see the manager. When he came out, I said "If you believe I have stolen something, state that fact, and I will willingly wait here with you for the police to arrive. If you convince them of your probable cause, I will then submit to their search. Without cause or accusation, I'm not showing you anything. Now, which is it?" The manager apologized and stepped aside.

As an aside, I find the attitude "I have nothing to hide so I don't care if they search me" perhaps one of the most infuriatingly dangerous attitudes that a citizen can have.

Oh, and to the OP, emergencies aside, barging ahead of those in front of you in line without asking is rude. No matter the reason for the line or your opinion of the line's merit.
 
Oh, and to the OP, emergencies aside, barging ahead of those in front of you in line without asking is rude. No matter the reason for the line or your opinion of the line's merit.

this is what I find objectionable about the OP's rant.....I dislike the exit check too, but I dislike people trying to jump the line even more
 
FWIW, there's been a few Best Buy customers that have had interesting experiences with door checks, like this guy:
http://www.die.net/musings/bestbuy/epilogue.html

IMO, what it boils down to is in the quote below. Membership clubs can yank your membership for violating one of their policies, but they can't legally make you stop for a door check unless they have a reasonable suspicion of theft.

http://crimedoctor.com/loss_prevention_3.htm
Are Door Bag Searches Legal?

Yes, as long as the inspection is voluntary. No, if the bag check is involuntary or coerced. This is a rather fine legal distinction that is subject to misunderstanding and abuse. Basically, nothing in the law gives the merchant the right to detain a customer for the purpose of searching a shopping bag unless there is a reasonable suspicion of retail theft.
 
It's also interesting to note that study after study has shown that the overwhelming majority of retail theft is perpetrated by employees.
 
Oh, and to the OP, emergencies aside, barging ahead of those in front of you in line without asking is rude. No matter the reason for the line or your opinion of the line's merit.

I agree with you 100%; it was completely rude. That's why I won't cut in front of people no more; I'm just going to walk out the door. If they want to check my receipt, they're welcome to chase me down in the parking lot. ;)
 
I kinda of figured why they do it. I'm asking why you put up with it?

I'd do as dornoforpyros says. I take it there isn't a law that says you musy be searched as you leave the store.

I have been a costco member since they opened their very first store. As it turns out, it was right next to where I worked. The outgoing search was weird at first, and I asked about it. It is NOT to check on the customer. It to check on mistakes, and possibly employee theft. In 24 years, I have been actually stopped 4 times. Each time, it was because I had been charged twice for an item. That is the main thing they are looking for. So, if my departure is delayed an extra 10 seconds to 2 minutes (about the max I can ever remember), then I am happy to do it.

Also, Costco is a membership store. You become a member and agree the the few rules they have. You do not like it, go somewhere else. This is very easy solution if you do not want to go through this 'hell'.

For explanation to those who do not know this process, all they do is take your receipt, and look at the contents of your cart. It usually takes a few seconds. There is no physical search of any kind.

Finally, I take exception to anyone who thinks they are of a higher order they cannot wait in line like everyone else. The rationalization of efficiency is lame. Everyday I watch people trying to cut in line on the highway. Same mentality. It is all about ME!
 
The outgoing search was weird at first, and I asked about it. It is NOT to check on the customer. It to check on mistakes, and possibly employee theft.
And, conveniently (since they don't use bags), it's also a huge barrier for someone trying to wheel out a cart full of stuff that they never paid for.
 
If there is a large line, I will just walk out of Costco. Invariably one of the employees will try to stop me to check my receipt. Then I point to their sign which states that they are merely checking to see if I was overcharged and assure them that I checked their prices myself and was confident everything was okay. If they get more aggressive, I'll ask them if they know any of the prices of the items I have and thus whether they were qualified to do such a check. :D
 
I agree with you 100%; it was completely rude. That's why I won't cut in front of people no more; I'm just going to walk out the door. If they want to check my receipt, they're welcome to chase me down in the parking lot. ;)

or maybe you should just shop somewhere else
 
I'm about 95% certain that the contract you signed to get a membership at Costco contained a paragraph that you consent to a cart search whenever you leave the store. If you don't like it, you shouldn't have signed it.
 
I'm about 95% certain that the contract you signed to get a membership at Costco contained a paragraph that you consent to a cart search whenever you leave the store. If you don't like it, you shouldn't have signed it.

It states:

"To ensure that all members are correctly charged for the merchandise purchased, all receipts and merchandise will be inspected as you leave the werehouse."

Furthermore, the signs at the exits indicate that they are checking soley to make sure that you were not overcharged.

If they are telling the truth, then I tell them that I've already checked, that I'm more familiar with the prices than they are, and if I am indeed overcharged, I'm the only one hurt by it.

If they are not telling the truth about their policies, then maybe I should be more suspicious of them. :p
 
I've let a few people with five items or less in front of me at Costco for the check out line for either payment or getting their register tape checked.

I'm also the person that will go into Costco to pick up pictures, go out of Costco and then go in again with a cart. This is because those big carts are really a traffic blocker in the photo pick up line.

Have you seen people who actually buy stuff for their business come in and buy their stuff at Costco? Last week, I watched as a couple of guys (must have some sort of catering thing going on) had one of those big pallet carts and was picking up one by one a dozen pineapples. Those big pallet carts are really a traffic blocker, but hey...it's warehouse shopping.

What really starts me ranting at any store, is the nervy person behind me who asks me if I can watch their cart while they get that thing they forgot. What is with that? It even makes my blood boil to tell them NO. I've never found a satisfactory response to such a nervy question..... maybe "Well, would you watch my stuff as I go and pick something at the back of the store that I forgot?" :eek:
 
It was interesting to see you start this thread and another thread about being a good citizen on the same day. :D
 
Am I missing something here? You buy less than someone else, and you think you should be precessed before them? They are spending more money and therefore, in my opinion, should not feel guilty for being processed ahead of you. The store is making more money from that customer's purchases and therefore is exercising good business sense in not letting those with fewer items jump to the head of the line. The store would be remiss and would not be meeting its responsibility to other customers if they did not tell you to wait behind them. Of course, you may feel annoyed having to wait behind them, but there is nothing that entitles you to get out the door before them. And not following policy and just walking out and then taking up the door checker's time to argue about it would delay other customers and just be putting your needs ahead of theirs, which I'm sure you wouldn't think was fair. So, just get with the program and stand in line with the rest of us. If you don't want to do that, then there may be no other "fair" way to deal with it than to give up your membership or take it up with upper management and try to get the policy changed. Anyway, I like your post and I think it has stimulated some fun discussion and given us something to focus on besides the delay of Leopard.
 
Have you seen people who actually buy stuff for their business come in and buy their stuff at Costco? Last week, I watched as a couple of guys (must have some sort of catering thing going on) had one of those big pallet carts and was picking up one by one a dozen pineapples. Those big pallet carts are really a traffic blocker, but hey...it's warehouse shopping.
Costco often has special opening/closing hours for businesses to shop (or at least, in socal they do). I used to do that cause checkout is insanely faster that way regardless of whether or not you're actually buying for a business or for personal shopping, and if you do both nobody cared (even if you honestly get like, one box of juice and say that's the only thing you're buying for resale and you have the rest of the cart full of personal stuff).

I did however do that a couple of times during normal business hours, and when it was really crowded...felt really sorry for anyone getting in line behind me...I usually just waved at my cart and told them they should probably go to another line cause I was gonna take a long time.


edit: btw am i the only person here who is wondering why this thread got so big? honestly, that checking packages at the door thing takes all of a couple of seconds, why is it such a big deal? :confused:
 
This thread is whiney and crap, and just exposes the whiney people here for what they are. :eek:

Abstract, just wait 'til the next time you want to start a thread a belly ache about something, I'm going to remember what you said. :D

Of course, you may feel annoyed having to wait behind them, but there is nothing that entitles you to get out the door before them.

Really? LOL. . .
laugh.gif
I wish you could be there with me at the next Costco trip so you can watch me walk out the door. They'll be running after me like a blood thirsty mosquito, but they're libel to get smacked like one too. :D
 
I wish you could be there with me at the next Costco trip so you can watch me walk out the door. They'll be running after me like a blood thirsty mosquito, but they're libel to get smacked like one too. :D

Then when they cancel your membership for breach of contract, are you going to bitch about losing your membership fee?
 
Yes, I find it very bogus that they have to stop you because they think you might have stolen something. I mean comon, I already paid for it can't you people just have metal detectors or something. Same goes for Sam's Club. Bah.
 
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