Hi guys, First post on here, but I have been lurking a while. I wanted to share my ongoing experience of purchasing a new MBP. It all started on Boxing Day 2010, when I finally plucked up enough courage to order a brand new 15″ i7 MacBook Pro, with the high resolution anti-glare display. So thats a pretty high spec computer, and as you can imagine it wasnt cheap! But .this would be great for me for travelling and location based photography. On the 30th December, my first ever Mac computer arrived. I was looking forward using a quality product like the MacBook and also re-learning the computer all over agin in the form of a brand new operating system ..OS X. Not long after using it I discovered a problem. As part of OS X, when entering my password, about 75% of the time it would reject it. But I knew I was entering the correct password. I then discovered that I was in fact entering the correct password, BUT the c key on the keyboard was faulty .and so would only register the key stroke occasionally. There was no way I could live with that, as you had to press the key quite firmly to work. I called Apple Sales, and they were very helpful and understanding ..they arranged collection on my faulty MBP and delivery of a new one. On the 5th January, the new MBP was delivered. Again I spotted something bad ..this time before I even turned it on! On the back of the unit there were some very obvious dents, and when I looked closer, some large scratches on the front of the unit. Below are some photos of this damage: Granted they may not be huge dents or scratches, but when youve payed this much for a product you expect perfection and this MacBook was far from it. Again I contacted Apple Sales and once again they were very understanding, a replacement was arranged. On the 13th January my second replacement (third MacBook in total!) was delivered. Once again, before I turned on the device I noticed yet more damage. It so happened that I opened the MacBook where there was a lot of light behind, so there was some glare on the screen. This showed up a large scratch running right down the centre of the display. More photos: This photo will give you an idea of the scale of this scratch: I must admit that in a lot of situations you cant see it, but if there is a significant amount of glare or the light is in a certain place it is quite obvious. And going back to a previous point when paying this much for a computer you expect perfection. By this point I was getting pretty fed up! I held off contacting Apple Sales yet again ..but luckily a friend gave me the contact details of the UK Director of Sales in the UK. So a polite but honest email was sent to him explaining my situation. Amazingly I got a response within hours, basically apologising and also assigning a colleague (the Business Manager UK) to see this through to a resolution. After a few emails back and forth between him, he asked if he could give me a call to discuss everything. Early Saturday morning (15th) he gave me a call. In a nutshell .he said the best outcome would for me to visit an Apple Store where they could swap the unit out there and then, and also show me around my new Mac. So that's pretty much it up to now. The main reason for posting is to see if anyone has a situation like this, and what did Apple do to make it up to you? In total this what I've had to do: Day off work for me (awaiting delivery of replacement) Probably about an hour in total at work calling Apple arranging replacements All my time wasted since the first was delivered on 30th December Driving 50 miles to Brum and back (and parking) to visit Apple store. Wasting my only day off this week visiting Apple store I've been told I will receive some 'free accessories' as compensation, but if they think they can fob me off with a free mouse then they are mistaken! What do you think is a reasonable outcome to this, my first ever MBP purchasing experience?! Thanks, and Hi MR!