iPod touch my first experience with the Genius Bar

[iMikeT]

An update (finally...)

So I finally got around to opening and activating my replacement iPhone (week 48) today. The display is in even worse quality that my original iPhone (week 41). It has the same shimmering/negative black effect. But to top it off, it has a lot of dead pixels, I counted at least 10. And is extremely noticeable in almost anything I do with the phone.

Anyway, I have contacted the Apple rep directly who was handling my case and just waiting on his take of what I should do next.

 

[iMikeT]

An update to an ongoing problem...

So I just got off the phone with AppleCare and they have a repair set up with my phone. Here we go again...

In the end, I'll probably be told that I'm crazy or be sent a new phone just to repeat this entire process again.

 

[Mikey B]

I had my first experience with th genius bar yesterday in Ann Arbor,MI. I had some dead pixels. I was a little aprehensive when I walked in but I have to say it was a great experience! I told him the problem, he looked at it fir about one second and said yep you sure due have dead pixels. They gave me a brand new one and I was out the door about ten minutes after I walked in. So Im glad to say that I had a thoroughly wonderful experience. I was worried after heading about so many bad ones, but Apple's definately keepin it real in Michigan!

 

[iMikeT]

I had my first experience with th genius bar yesterday in Ann Arbor,MI. I had some dead pixels. I was a little aprehensive when I walked in but I have to say it was a great experience! I told him the problem, he looked at it fir about one second and said yep you sure due have dead pixels. They gave me a brand new one and I was out the door about ten minutes after I walked in. So Im glad to say that I had a thoroughly wonderful experience. I was worried after heading about so many bad ones, but Apple's definately keepin it real in Michigan!

The question is, how long ago did you purchase your original iPhone?

 

[gowanis]

i have been to the genius bar a number of times... i am on my 6th ipod touch (5 defective ones, see other threads for my long horror story). here are some things i've learned:

1) overall the "geniuses" are friendly and knowledgeable.
2) if your ipod touch is bad they will replace it, but probably with a refurb.
3) they will claim that the refurb is not a refurb, but a new one set aside for warranty exchanges
4) the refurbs are typically week 37 and week 38 models, and are riddled with defects
5) if you push hard enough, they will give you a new retail box.
6) its almost impossible to get a reservation through the web, so you'll have to call the store to get an appointment
7) apple clearly does not have enough staff (geniuses) to deal with the amount of defective products

 

[iMikeT]

Update:

I received my 2nd (replacement) iPhone back from AppleCare repair earlier today. They said the usual... They were not able to reproduce the issue... blah blah blah.

I got off the phone with AppleCare 20 minutes ago and it is currently 8:20 PM Friday night. As you may suspect, the people currently working may not be the most pleasant at the moment. They wanted me to resend my iPhone back into the repair center so they can reevaluate the issue. I told them that I cannot go another day without the features of the iPhone that have made my life easier. So I'll call back on Monday when the people are a little more pleasant...

 

[ohthevoices]

hmmm

i have been to the genius bar a number of times... i am on my 6th ipod touch (5 defective ones, see other threads for my long horror story). here are some things i've learned:

1) overall the "geniuses" are friendly and knowledgeable.
2) if your ipod touch is bad they will replace it, but probably with a refurb.
3) they will claim that the refurb is not a refurb, but a new one set aside for warranty exchanges
4) the refurbs are typically week 37 and week 38 models, and are riddled with defects
5) if you push hard enough, they will give you a new retail box.
6) its almost impossible to get a reservation through the web, so you'll have to call the store to get an appointment
7) apple clearly does not have enough staff (geniuses) to deal with the amount of defective products

I must say I am surprised by the amount of negative reports I here about apple products/Genius bar. I have an 8 gig Ipod touch that I purchased about a month ago and have had no issues with it whatsoever. I have also had dealings with my local Genius Bar (regarding my old g4 powerbook) and have nothing but good things to say about them. As for the statement about it being almost impossible to get a reservation through the web. I dont think that is the typical outcome. I have never and I do mean have had a problem getting a reservation online (and my local store is always busy).

 

[iMikeT]

I must say I am surprised by the amount of negative reports I here about apple products/Genius bar. I have an 8 gig Ipod touch that I purchased about a month ago and have had no issues with it whatsoever. I have also had dealings with my local Genius Bar (regarding my old g4 powerbook) and have nothing but good things to say about them. As for the statement about it being almost impossible to get a reservation through the web. I dont think that is the typical outcome. I have never and I do mean have had a problem getting a reservation online (and my local store is always busy).

Does your iPod touch pass the tests at appleservedup.com? Other than the display issues documented here, I am very happy with my iPhone. It is a great product and I have found it very difficult to use any other phone. I went through iPhone withdrawals the past two days of not having my iPhone as it was in repair. On top of that, I have generally very happy with Apple products. Apple is a great company with great products.

I have found that "geniuses" at the Genius Bar don't act like geniuses (or good tech support either), they act like sales people. I went in there with my phone and sited an Apple published article to the person assisting me with my iPhone and was told that it was me who was having a malfunction, not my iPhone.

I have noticed that the best service at the Genius Bar comes to those customers who let the "geniuses" step all over them.

 

[Rick America]

I have used both the Genius Bar and the "Personal Shopper" several times at my local Apple Store (Danbury, CT)...and all times I have been extremely satisfied. First with normal iPod Mini and older iPods...later with an iPod Touch. The experience and support was so good that it is what convinced me to switch to an iMac when my old desktop needed replacement a few weeks ago.

There are likely "good geniuses" and "bad geniuses" everywhere, but I would not hesitate telling anyone to use the ones at my local store.

 

[iMikeT]

Update...

So AppleCare has decided to go ahead and give me a replacement for my iPhone. However, I was given two options:

1) Send in my iPhone and wait for them to send me out a replacement.
2) Go to a local Apple retail store and they will give me the replacement.

Since I find it very difficult to function without my iPhone even after 1 day, I unfortunately had to choose option #2. The AppleCare rep said that my appointment was set and that all I had to do was give them my iPhone and they would then give me a replacement; a brand new iPhone that has never been out of the box. The process should not take more than 5-10 minutes, he says. We'll see how this goes...