My First Mac Experience - Absolutely Horrible

Discussion in 'Mac Pro' started by Mr.PS, Feb 5, 2008.

  1. Mr.PS macrumors 6502a

    Joined:
    Jan 8, 2008
    #1
    Bleh, I'm one of the unlucky ones that got a screwed up mac pro. I ordered around the 23rd and received it the 29th. It constantly froze and gave me artifacts. Not to mention it was slower then a 266mhz Pentium MMX with 32mb of ram... Constant lag in every program, even typing in iChat would yield a 3-4 second delay before text showed up on the screen.

    Apple Care was terrible. They didn't understand what it was I was talking about. I sent them a few forum links via email - they seemed to have finally understood the problem and agreed to a refund. The idiot (yes I'm resorting to name calling now) over at customer service did not understand clearly that this was a return NOT an exchange.

    I had to call Apple Care and deal with the Sales dept this time to get the issue resolved. The Sales lady was VERY I mean VERY rude and unhelpful. She kept demanding a order number, even though I tried giving her a case number, she finally took the case number and got the bigger picture.

    I just came back from FedEX after reformating and packing up my Mac Pro. I asked the guy at the counter "it's next day air right?" He said nope, most definitely not, it's standard 7-10 ground. You got a "Bad Apple" he chuckled. That just nailed the coffin shut. I have to wait 7 days or so on top of the 5 days needed to refund me to get my money back and possibly order another Mac Pro? That's BS for a "premium brand"

    Get your act together Apple. I was ready to make the switch from Windows to Apple and I'm not a happy camper. I'm scared of ordering another Apple product now, I don't want to deal with the issues, I don't have the time for it. There support is also terrible, I thought Dell was bad, boy was I wrong.

    "So Why didn't you just get a replacement dude?" Because every second person in the "weird video issues" thread has a bad replacement too. I'm not going thru that mess again.

    Hopefully the 8800GT's ship soon and I will weigh out the possibilities of ordering another Mac Pro. I have 2 new hdd's and 2 sticks of OWC ram sitting on my desk now, plus a 30" ACD in a box behind me - what am I going to do with all of this stuff? For now I'm back on my E1405 and Dell 2005FPW.
     
  2. RevolutionOne macrumors member

    RevolutionOne

    Joined:
    Feb 5, 2008
    Location:
    Essex, UK
    #2
    That absolutely sucks to hear that especially when purchasing one of the most powerful (and expensive) machines Apple has to offer..

    I worked at an Apple store and the new mac pro's kept getting replaced due to that same issue. It was embarrassing trying to demo the machine and justify its price tag while it would keep freezing/screen glitches..
     
  3. MrPDaddyHimself macrumors regular

    MrPDaddyHimself

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    Jan 8, 2008
    #3
    Curious, do you know of or have a friend with any mac experience? Because to me, unless you know how to troubleshoot software issues, compatibility problems, or a basic knowledge of OSX, most likely you'll run into some issues eventually. I wouldn't just assume because a forum has people saying they have a bad computer that everyone is getting a bad computer. That's just simply not the case. Also, once Apple updates OSX again, I think you'll see alot of the issues that have been written about here, go away or clear up. I've been working on Macs since 1985. I've owned 3 to date. Not a one had a hardware problem at all. The fact that I've only owned 3 ought to attest to their lifespan. I've either upgraded, sold or still have those computers. There simply the best machines I've ever worked on. I've also worked on several through companies that I have worked with. I was often the tech person of choice to fix somebody's machine when they screwed it up themselves. And with all of that said, I have to say, you should give them another shot. If you don't have somebody who can help you troubleshoot, find someone. Join a group. Do something. But don't assume that Apple is a bad company or produces lackluster machines. It's simply not true.

    Now, if after Feb 15th when my machine arrives and I experience the same problems you say you had. I'll possibly change my tune. But I doubt even then I would blame Apple for an inferior product. The New Mac Pro is simply not that. I've been waiting for months to buy this machine. And I'll be d6mned if I'm going to let a forum discourage me from buying or using the New Mac Pro! Now, get out of my way, I have 16GB of RAM to install in that 3.2 when it arrives!
     
  4. boku no koto macrumors newbie

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    Feb 5, 2008
    #4
    I have a stock Mac Pro and a 30" ACD, I have none of the issues noted here.

    In regards to the shipping, Apple always does slower return shipping. Generally what happens is once it is scanned into the system, Apple will process the exchange or refund.

    In regards to your experience. Suck it up. Your inability to deal with people is quite clear from your posts here and your tale. If you want stuff done, get it done. No need to post here about how "horrible" your experience was. Because that experience was in your hands. You could have made it a positive one at least in regards to getting what you wanted.

    I will restate, my Mac Pro is absolutely perfect. I have had zero issues, none of the video issues and no slow down.
     
  5. Mr.PS thread starter macrumors 6502a

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    Jan 8, 2008
    #5
    I have 5 years+ of Unix experience. I know my way around OSX very well. Trouble shooting software and hardware issues is not a problem. The forum here did not make my opinion. The product I received and my dealings with Apple have formed my opinion. Also, there is nothing to trouble shoot. This is faulty hardware, faulty hardware that has not yet been fixed. This is apparently because many replacements have the same issues. Let's hope the 8800GT and 10.5.2 fixes any issues I've had with the first box and it does not show up on my next box.
     
  6. dsl4c macrumors member

    Joined:
    Dec 26, 2007
    Location:
    Portland, OR
    #6
    I'm really sorry to hear your bad experience, I've had a few horrible situations from apple also, but sometimes its just bad luck when you get a rude and unhelpful customer service rep, I hang up and call back til I get someone who understands and wants to help things get resolved. as with all products, there are always a few that dont just work right, but the majority of them work flawlessly, remember what you read in forums are usually the ones whohave issuses, the ones who dont usually are happy users.. it would be a lot easier to pick one up in an apple store, vs. mail order.. after my last iPhone repair disaster, id never do mail from apple again..
     
  7. Mr.PS thread starter macrumors 6502a

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    Jan 8, 2008
    #7
    You sound like the typical Apple fan boy persuading people to shut up because Apple is the only company in the world one has to choose from. :rolleyes:

    I'm a very demanding person, especially when I pay accordingly. This is not a $799 HP from Best Buy, this is an almost $4k package. Support should have at least gotten a few things right, and the issue should've been solved. Instead it was unnecessarily dragged out and I was not compensated for it in anyway. But I guess one should suck it up and not complain, Apple is the best in the world, right?

    How would you feel being in my position? I'm sure you'd feel great and you'd still praise Apple, but still give it some though. I don't know what you use your Mac Pro for, but I use mine for business, well "tried to use". Every hour I spent trouble shooting and on hold with support cost me money - that is unacceptable for a premium brand targeting professionals.

    I have not written Apple off. I'm just disappointed. Forums are a great place to post positive thoughts and experiences, but also negative. It gives the bigger picture, instead of a biased one sided monopoly.

    I plan on re-ordering a Mac Pro with the 8800GT and 10.5.2 (if it's out then). Hopefully that one will work.
     
  8. 4God macrumors 68020

    4God

    Joined:
    Apr 5, 2005
    Location:
    My Mac
    #8
    I'm sorry to hear that. I was reluctant to send mine back as well but needed to get a lot of work done. After a calm conversation with Applecare and a couple of product specialists, I was able to get my replacement within 48 hours - actually less than that. Apple released the replacement the minute FedEx scanned in the one I sent in. In fact, they overnighted me the new one.

    If you do a return, it's a very different story. I know, you're concerned about having the same issues again, right? Well I know a few others have said that their new machine demonstrated the same symptoms but it hasn't for me and I think the same is true for MR user darthraige.

    As far as comparing customer service to Dell, well IMHO, there is no comparison. At least I can understand what the customer service reps at Apple are saying. I've been given the run around at Dell and will never, NEVER buy anything Dell again. So again, sorry to hear that you feel that way and I sure hope things work out for you in the end.
     
  9. Mr.PS thread starter macrumors 6502a

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    Jan 8, 2008
    #9
    I still do not feel confident re-ordering with a Ati card. Especially since a few do have the issues. The reason I refuse to re-oder is because it's too much of a hassle for me to reformat, rebox, and resend it. It doesn't sound like it would be, but I'm a very busy person throughout the day.

    I have my fingers crossed on the 8800GT and 4 more cores ;)
     
  10. boku no koto macrumors newbie

    Joined:
    Feb 5, 2008
    #10
    You couldn't be more wrong in your characterization of me. Typical response from someone trying to "rise above" and smack down the Apple fanboy. Be aware, from you, it was entirely expected. But it made me chuckle at you no less.

    In response. I have had my fair share of issues with Apple products. I choose Apple because in general my results have been more positive than negative, and further when a problem arises I get on the phone and lay it down. In the end I get what I want and usually some kickback for my trouble. I don't come on forums and whine and how I am going to switch, because that does nothing for me.

    I stay with Apple because I know on the whole I am better off, and again when something bad happens, it isn't even an issue because I will come out on top in the end.

    How would I feel in your position? Quite happy actually. Because I know I have grounds to come out way ahead compared to having recieved a perfect machine. I would play the exchange game (obviously with a backup computer) and in the end get some cash and goodies back my way. In fact, I like to be in your position with any product.

    I use my Pro for business, but we all know computers have issues. You would have to be a fool to assume otherwise. I knew when I got my Pro that something might not go smoothly. But I know that with any product. That is why I am not solely reliant on a new machine when it lands at my door. I trial it while I have my backup in the background, just in case.

    I am assuming you are in that position, since you have another computer, so use it to your advantage. Make it happen.
     
  11. Banacek macrumors 6502

    Joined:
    Jan 13, 2008
    #11
    No need? Speak for yourself. I want to hear every bad complaint there is about a machine I'm spending a good chunk of money on.
     
  12. MikeL macrumors 6502

    Joined:
    Jan 22, 2003
    Location:
    Bloomington, MN
    #12
    Heh. Sounds like someone just regretted ordering a single CPU system. Funny that.
     
  13. boku no koto macrumors newbie

    Joined:
    Feb 5, 2008
    #13
    And where does that get you? Waiting and worrying about buying. Please. I agree problems should be stated, but not in such a ridiculous way. If I had a problem, I would report it but I wouldn't sensationalize it like many here.

    My "no need" was in regards to such posts, threatening to never buy from Apple again, etc. We have a threads for issues here, his thread is largely for attention and really a cry baby fest. If that is what you like, go ahead. But worrying about what is going to happen is a waste of time, for computers and all things in life. Just buy the damn thing, if it has issues, take the ride and you win in the end. Pretty simple.
     
  14. Mr.PS thread starter macrumors 6502a

    Joined:
    Jan 8, 2008
    #14
    Where did you see me say I wanted to switch? Really, show me that... I'd love to see it. As for my attitude, ya, I'm disappointed. I didn't post to whine, I posted to warn others that their experience with the new Mac Pro maybe less then stellar. Unlike yourself, I'm actually glad others are sharing their good and bad experiences with these products. It gives a broader look into what it is you're really buying.

    I don't know if Apple is truly a better product then the rest because I have no prior experiences with them - so them being better may or may not be true; I've yet to see it.

    I won't be getting any "kick back" from Apple. Even If I do, it won't be worth my time on hold, and the the monetary value will not exceed or equal what I lost due to playing the phone game, reformatting, re-boxing, and resending.

    So while the kick back maybe such a great advantage for you, it means nothing to me. I just wanted a working computer and good support to backup a supposed great product. I got neither, therefor I'm unhappy. While I do have another computer, it's no Mac Pro. If I had a computer as good as the Mac Pro with a 30" ACD I wouldn't buying a Mac Pro would I? I'm not sure what there is to suck up, judging by your post, you seem to be trying to say that Apple is a better then all the rest and the problems I'm having and the people I've dealt with were all just a coincidence, and that I should shut up and keep my mouth shut because others have not had any bad experiences. Hopefully you're right and my next experience is much better, until then I stand disappointed.

    Cheers...

    I agree, I'm all for consumer knowledge. Share the good and the bad!

    I do regret it, I'm re-ordering with 8 cores - $500 is nothing for 8 more cores. :)
     
  15. boku no koto macrumors newbie

    Joined:
    Feb 5, 2008
    #15
    Your interpretation of my post suggests severe problems with your reading comprehension. I never said Apple is better than the rest. Nowhere did I say that, or imply that. Nor, did I say the problems the problems are a coincidence, nor did I tell you to keep your mouth shut, or tell you to shut up.

    Don't shape your reply to fit your imagined characterization of me. Do I like Apple products? Yes, that is why I buy them. Do I have problems with them? Hell yeah. Do I make threads whining? No, I do indeed not.

    My experiences with the computers and service department (when needed) have been positive. And when they weren't, I turned it around and made it so. I am not proclaiming, "Apple never makes a mistake, shut your mouth!" I have no problem saying at times Apple sucks, as do most companies at some point. Like I said before, it is up to you to make the situation one that makes you happy and their duty to offer that.

    And what I mean by sucking it up is get on the phone and get what you feel is deserved and don't take no for an answer. Your defeatist attitude is sickening, you are a disgrace to all consumers.
     
  16. FastMan macrumors member

    Joined:
    Jan 9, 2008
    #16
    Hoping when mine arrives, it's one you'd be very disappointed with. :D
     
  17. Mr.PS thread starter macrumors 6502a

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    Jan 8, 2008
    #17
    I honestly could not care less what you're opinion on me, my posts, or my experience are. You're of no help, and you're actually doing the Apple community a disservice by recommending people don't post about their problems and just "make it right" by calling their useless support and demanding kick backs. You my friend are the true disgrace to the consumer.

    Good luck with your "kick backs". My time is money, judging by your replies and overall assumption that we're all looking for kick backs you couldn't buy 10 minutes - so please save your breath. I don't care about kick backs, I just expect stuff to work. When stuff doesn't, I loose money, and I let the world know by expressing my disappointment (what you call whining). So yes, I'm whining - whining that my experience was less then stellar.

    For those that appreciate my "whining" thanks for the support, for those that take offense, don't bother posting in this thread, I couldn't care less what you think.

    Let it be known that I am an unhappy Apple customer that shelled out a nice amount of cash for what I thought was a top of the line system. I was rudely awakened to the fact that Apple's support is not as good as I expected and that the Mac Pro was not as good of a machine as I expected, and that It was released with problems, - problems that many others have also had the displeasure of dealing with.

    In the midst of the forum drama and Apple displeasure I'm hopeful and confident that my new machine will be problem free and that my experience will finally be what it should have been all along.
     
  18. MrPDaddyHimself macrumors regular

    MrPDaddyHimself

    Joined:
    Jan 8, 2008
    #18
    All I was saying is that I've had a great experience since 1985. Not that I could end up with a dud. I guess that can happen to anyone. I've just yet to see it happen to me or anyone else that I know that has been using macs since 1985. And I know alot of people who use them in the Graphic Design Industry. With that said, I'm glad you're voicing your opinion. I would just hate for someone to read this thread and not hear a positive side of the story regarding Apple products. Because like I said, some people have yet to have issues with them at all.
     
  19. caeneal macrumors member

    Joined:
    Aug 20, 2007
    #19
    It's threads like this that make me love message boards. Sorry you had a bad experience, but you had to know that posting that experience here would, maybe, probably, sorta, kinda bring out the enraged, defensive fan-boy/girl crowd? I mean, there's a chance that saying your experience with apple was "horrible" would bring those people to apple's defense on a macintosh rumors site?

    Anyway, I've had nothing but positive experiences with Apple. My iMac G5 had a failed power supply that the authorized repair shop here fixed, and apple paid for. My ibook G4 had to get mailed back to them to replace the motherboard, and they paid the slow shipping, but they sent me back a new system in less than 10 days. And my mac pro's had nary a problem since I picked it up at the store.

    On the whole, I'd say your experience is nothing too strange--bad hardware makes it through sometimes, and poor customer service experiences tend to happen when customers are frustrated and angry. Plus, the apple "geniuses" are not all, I'm sad to say, actual computer experts. Yep, that's right. They can't hire people better with Mac OSX than you or I for $8/hour. Not saying you were rude to them, but given the tone of this thread, I'd probably say you were both equally at fault. I mean, seriously, those poor CService folks have their playbook to run, and they have to run it--so they need an order number, because that's what's at the top of their screen. Throw them off, and they're like an actor on stage without a script--not too helpful, and often frustrating.

    I'm sure your next machine will be fine, but if it isn't--well, post back here and I'll read the whole thread again! Good times!
     
  20. Hankster macrumors 68020

    Hankster

    Joined:
    Jan 30, 2008
    Location:
    Washington DC
    #20
    Computers will have major issues, not all computers - Macs included - have perfect records. I'm glad the OP is letting folks know this issue with his recent MBP. Plus, there's a guy in this thread that worked in an Apple store that said the issue the OP is posting about is a known issue.

    Thus, this would be Apple's fault.
     
  21. darthraige macrumors 68000

    darthraige

    Joined:
    Aug 8, 2007
    Location:
    Coruscant, but Boston will do.
    #21
    I have the worst luck when it comes to buying the first rounds. I was hoping I wouldn't have any problems and I did. Mad issues with it. Had many projects due and couldn't deliver by wasting time doing an exchange. Been having the freezing issues and many other glitches as well.

    I am very disappointed with Apple Care as well. They were no help at all. I kinda felt, actually, I DID feel smarter than the lady on the phone. I have no idea how they get the job honestly, you could tell she was reading a script. It was so painful. Then when I finally told her I did all the tests and know what the problem is, she got mad at me and said, "Well, what do you want me to do sir?" It was great. Apple Genius Bar? Far more better. Will never deal with phone support again either.

    With all the problems and issues you went through, I'm surprised you didn't deck him in the face. lol

    I just wish 10.5.2 hit the streets before these MacPros. AND, I wish Apple would do further testing than just rushing things out.

    Yes, would be very painful to get another one from the Apple Store, or if you aren't close to an Apple Store and have to ship out and receive another bad one later, only to have it crap the bed again. That would drive me insane. Thank God I'm not having any more issues after exchanging it.

    Hope you do come back to the MacPro though. When all the bugs are fixed and 10.5.2 finally does come out, and the 8800GT, it will be worth all the pain you suffered before. Good luck! :)
     
  22. FastMan macrumors member

    Joined:
    Jan 9, 2008
    #22
    Here's hoping the 8800 cards (and perhaps the 5.2 upgrade) make a difference. Mr.PS, are you waiting to see before you order this time?
     
  23. big dainjerus macrumors regular

    Joined:
    Nov 9, 2007
    #23
    Yeah this dude got screwed. People need to chill and stop getting all fanboy on him. Everyone in the computer world knows about the mac fanboy stigma/stereotype; it exists for a reason. Don't try to quell every fire that comes out. Sure apple is the best. But that doesn't mean they are invincible. People get mad defensive over macs. That is a MAJOR inconvenience to rebox the thing and send it back off, after spending multiple thousands of dollars? Thats crap, it sucks, and he should let it be known. There is nothing wrong with that. I myself am waiting until word of these issues die down, so I do appreciate it and ask for these reviews, whether good or bad, to still come forth. There just seems to be some bonehead issues that guys shouldn't have to deal with but its bleeding edge right? Your supposed to realize that you are risking it a bit when jumping on a new release correct?

    To someone who has been in the game a bit longer and recalls previous releases, does this time around seem to be on par with the amount of issues or is it more/less?
     
  24. FastMan macrumors member

    Joined:
    Jan 9, 2008
    #24
    No kidding. I've found reading these forums very interesting. Reminds me of the Ford/Chevy devotees of old. Strangely enough, I came to Apple looking for a computer, not a religion. :rolleyes:
     
  25. Mr.PS thread starter macrumors 6502a

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    Jan 8, 2008
    #25
    Sorry if it sounded like I was not agreeing with you, I am. I'm optimistic that my new box will be fault free.

    I'm not debating whether or not your experiences with Apple products were good or bad. I'm ruling out your suggestions as reasons for forming the basis of my opinion. The majority of users have issues, that's enough to scare away any new buyers. The thought of you being the one with a bad box is not good. Bad always out weights the good...
    I'm not leaving Apple don't worry. The other ignorant fanboys (in the deepest meaning) try to ignore that. The 10.5.2 upgrade and the 8800GT should solve most, if not all issues.

    Yes, I will wait to see if people have issues or not before I re-order with the 8800GT. I don't think there will be any, but there is always a chance.

    Glad you understand, the amount of Fanboys here has surely amazed me here. It comes quite unexpected. I figured I'd get support from the very same fans just like myself (yes I'm a big Apple fan) that have issues with the 2008 MP.
     

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