Well, I have one scheduled to ship Feb 22nd, and will return the favor of your posting your experience. Hopefully the 5.2 upgrade will be loaded before it goes out?
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My First Mac Experience - Absolutely Horrible
- Thread starter Mr.PS
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Well, I have one scheduled to ship Feb 22nd, and will return the favor of your posting your experience. Hopefully the 5.2 upgrade will be loaded before it goes out?
Thanks, if a new Macbook Pro comes out before then I will pick one up as well. I've been waiting for that upgrade for quite some time. I'm pretty confident that the Nvidia won't have the issues. These issues gave me the opportunity to upgrade to 8 cores which I wanted all along - so that's a plus.
Let me guess you work for Apple and would still buy products from Apple even if they did not work and even if support did not exist?Get a life troll...
I'm just trying to inform others how great my experience was. Don't buy a Mac Pro until they have their issues sorted or you will have nothing but a huge headache. I love Apple's products, but it's truly disappointing, especially for the $.
How do you love Apple products but this is your first "hands on" Mac experience? I think it's unfortunate you got a lemon but you don't throw the baby out with the bath water; try another machine. No freezing on my machine but I do get the ocassional graphics glitch. It is my 2nd Mac computer; the first being a MBP which worked flawlessly out of the box. The Mac Pro has exceeded my wildest expectation so far. Do yourself a favour and get another Mac Pro. OS X alone is worth the investment.
I use my Mac for video conferencing, server administration, advertising campaign management, and communications mostly. Those are broad subjects, but you get the idea. I usually have many programs open and I love being able to divide it all up with spaces. Thanks for the luck, I will need it.
I own a few ipods and an iphone, so while this is my first "Mac" it's not my first Apple product, nor was it my first time working with OSX. I also love the BSD environment OSX provides and the build quality and esthetics of apple products. Also, if you looked at my previous posts you would notice that I am waiting for a refund and the 8800GT to ship so that I can re-order.
In the first place, I'd like to say that I initially thought I had some graphics issues. After coming to my senses, I realized it was just a crappy Google Earth version on OSX. I have a Penryn Quad Mac Pro right now, and my graphics card works great! So they're not all sh**, I guess.
Mr. PS: Here's to hoping 10,5,2 brings you better days in addition to the 8800gt. Best of luck with the new machine, and I hope it happens much sooner than later.
I have a Penryn Quad Mac Pro right now, and my graphics card works great! So they're not all sh**, I guess. Mr. PS: Here's to hoping 10,5,2 brings you better days in addition to the 8800gt. Best of luck with the new machine, and I hope it happens much sooner than later.
Really? The majority? I don't really remember reading a "my macpro works great" thread on here at all. If I had a macpro that worked just fine, I wouldn't start a thread or post about it. I think you are only reading about peoples problems, including yours, and generalizing.
I am in no way saying that you should post your problems. I definately agree that you should. Sucks you had to deal with all that.
And no matter how bad your experience was with applecare, there can be NO possible way it is as bad as Dell's service, who also read out of books, but you just cannot understand them when they do!
Good luck with your new pro.
I do regret it, I'm re-ordering with 8 cores - $500 is nothing for 8 more cores.
I thought so. It's a shame that you've decided to make a stink in order to smoke-screen your buyer's remorse. In my book, what you've done is unethical. Not that I'd ever behave the way you've chosen to, but if I did I certainly wouldn't start a thread about it.
Have you no shame?
By saying the majority of users have issues tells me all I need to hear.
By saying that's enough to scare away any new buyers....well you probably have with this thread.
The thought of me being the one with a bad box is not good... uh yeah I would think not.
Bad always out weighs the good.....Glass Half Empty.
Seriously, sorry you've had a bad experience. I'd be pissed off too. But to label your thread First Mac Experience - Absolutely Horrible. That opens the door to Fanboy-Schmamboy...whatever.
All I wanted to say is this. There are people out there that have had no issues for freakin years. In my book, that's pretty amazing. Not just with a complicated piece of machinery like a mac but with any product.
By saying that's enough to scare away any new buyers....well you probably have with this thread.
The thought of me being the one with a bad box is not good... uh yeah I would think not.
Bad always out weighs the good.....Glass Half Empty.
Seriously, sorry you've had a bad experience. I'd be pissed off too. But to label your thread First Mac Experience - Absolutely Horrible. That opens the door to Fanboy-Schmamboy...whatever.
All I wanted to say is this. There are people out there that have had no issues for freakin years. In my book, that's pretty amazing. Not just with a complicated piece of machinery like a mac but with any product.
Bummer man, my most sincere condolences. The biggest issue I have ever had with any apple gear was my 5th gen ipod only holding 4 hours of charge, got it swapped out instantly, I guess thats the advantage of buying it in a store, you can always just insist on a refund if the gear fails and then get a new one, I would personally never put up with waiting a week plus to get a brand new item swapped or repaired.
I don't know why some people are pissing down your back for stating the obvious. I've been following your posts since you first posted up your unboxing pics (nice setup by the way). You went from total excitement to utter disappointment and I feel for you. Four grand+ is a lot of money to spend on a system and to experience these sort of issues. But no computer manufacturer is perfect and you appear to know that. I guess your frustrations over the past week got the better of you. I would too if it were to happen to me.
I hope 10.5.2 will solve this issue and I hope all MP with 8800GT wont have this issue...even under 10.5.1. I'm just waiting patiently for my NEC display, RAM, 3 x F1 720 HD and MP to trickle in in the next 3 weeks. I will let you know about my experiences. Hopefully good so you'll by another MP and not waste your display, RAM and HD. To make you feel any better, OWC ram has gone up in price since your purchase and I'd be happy to buy your F1's.
I hope 10.5.2 will solve this issue and I hope all MP with 8800GT wont have this issue...even under 10.5.1. I'm just waiting patiently for my NEC display, RAM, 3 x F1 720 HD and MP to trickle in in the next 3 weeks. I will let you know about my experiences. Hopefully good so you'll by another MP and not waste your display, RAM and HD. To make you feel any better, OWC ram has gone up in price since your purchase and I'd be happy to buy your F1's.
Dude, I'm really sorry you had such a bad experience. Nothing is worse than when you have a bad product followed up with horrible customer service.
That being said, I just received my new Mac Pro less than a week ago. This is my 5th Apple computer since 1995 and I have to say this is the best computer I've ever owned or worked on. I hope your next computer, Mac Pro or not, provides the same wonderful experience.
That being said, I just received my new Mac Pro less than a week ago. This is my 5th Apple computer since 1995 and I have to say this is the best computer I've ever owned or worked on. I hope your next computer, Mac Pro or not, provides the same wonderful experience.
-"Where did you see me say I wanted to switch? Really, show me that... I'd love to see it."
**The idiot (yes I'm resorting to name calling now) over at customer service did not understand clearly that this was a return NOT an exchange.
"So Why didn't you just get a replacement dude?" Because every second person in the "weird video issues" thread has a bad replacement too. I'm not going thru that mess again.
Hopefully the 8800GT's ship soon and I will weigh out the possibilities of ordering another Mac Pro. I have 2 new hdd's and 2 sticks of OWC ram sitting on my desk now, plus a 30" ACD in a box behind me - what am I going to do with all of this stuff?**
It's not said as "I want to switch" but hey, looks like an unhappy customer who doubts on going back... So what are you going to do with that stuff?
I really do feel bad for you dude, and I'll be in your position very soon getting my hands on a new Mac Pro... and if anything goes wrong, I'll have to go through the same ****. But what can you do? Electronic hardware is risky for any companies... At least, it's not like if Apple did not listen from you at all... you'll end up having a 4k system that works with some more calls and holds. Good luck!
**The idiot (yes I'm resorting to name calling now) over at customer service did not understand clearly that this was a return NOT an exchange.
"So Why didn't you just get a replacement dude?" Because every second person in the "weird video issues" thread has a bad replacement too. I'm not going thru that mess again.
Hopefully the 8800GT's ship soon and I will weigh out the possibilities of ordering another Mac Pro. I have 2 new hdd's and 2 sticks of OWC ram sitting on my desk now, plus a 30" ACD in a box behind me - what am I going to do with all of this stuff?**
It's not said as "I want to switch" but hey, looks like an unhappy customer who doubts on going back... So what are you going to do with that stuff?
I really do feel bad for you dude, and I'll be in your position very soon getting my hands on a new Mac Pro... and if anything goes wrong, I'll have to go through the same ****. But what can you do? Electronic hardware is risky for any companies... At least, it's not like if Apple did not listen from you at all... you'll end up having a 4k system that works with some more calls and holds. Good luck!
I have no buyers remorse, I was going to hand this box down and order another pro with 8 cores anyway. It really makes no difference. Having now thought about it I will re-order with 8 cores. No big deal, not sure why you're trying to make one out of it. A couple people have exchanged their quad core machines for 8 core machines on here - go preach your nonsense to them.
Thanks for the support - I'm for sure going to reorder. I just want to make sure I get a good machine this time. Waiting a few days after the first shipment won't hurt. Ordering and having to return will. Which is why I'm going to wait it off a bit.
Thanks for the support. My next is a Macbook Pro and a Mac Pro, no worries. I have my fingers crossed!
Well you obviously question a brand that has delivered a bad product to you and failed to offer decent support. It's also demotivating as a buyer to read about others with the same problems. I'm confident my next box will be much better, I'm obviously sticking with Apple, there is no other way to run OSX
Well, no other way to run it efficiency and legally.
ever since apple move production to china. ever since apple move to intel, they source out their design to other company.
their product is not as reliable as apple reputation.
every one of the early adopter are beta tester for apple.
i will wait for many months for the china production plant to find and solve the bugs.
their product is not as reliable as apple reputation.
every one of the early adopter are beta tester for apple.
i will wait for many months for the china production plant to find and solve the bugs.
That's rich. You have no buyer's remorse, yet you admit regretting your choice to get the single CPU. If that's not buyer's remorse, I don't know what is. And you talk about how expensive this was for you, yet you were going to hand this one down?
I think you need to feel good about yourself, and blame your issues on someone other than yourself. That's what this thread is about.
I think you should really get a life and stop worrying about other peoples business and save your jealous comments to your self. This thread was about my disappointment with Apple, nothing else. I do regret ordering an quad now that I think about it, but had my quad been working perfect I would not be looking to replace it since it was going to be handed down shortly anyway.
Money is not an issue. The Mac Pro is expensive, but not expensive enough for me to not be able to afford it. I plan on eventually having 4-5 Mac Pro's at the office with 30" displays. They will most likely be a mix of quad's and octo's.
Your story gets better and better. Thanks for the entertainment.
I'm anxious to hear what's next.
I'm anxious to hear what's next.
Sure, I'm all for entertainment. You should go look for the user named 4god. He exchanged his quad for an octo. I think he might have had buyers remorse, maybe you can paint a false picture of him as well. You know, maybe he made everything up just to get an octo...
Enlightening, thanks.
Mr. PS, why are you planning to order 5 Mac Pro's when you aren't even satisfied with the first one? Even if the new machines are perfect, you expressed quite a bit of displeasure with Apple's level of service and that will remain the same. I'd think someone so displeased would be looking for an alternate course. Generally consumers speak with their wallets rather than on forums.
You've failed to understand the reason for this post. I won't waste my tim trying to enlighten you.
Had you read my posts you would've noticed that I am waiting for a few users to get their 8800GT's before I reorder anything. I'm disappointed with Apple, very, but I am not writing them off. I am going to give them a second chance, obviously.
No, consumers generally speak with more then their wallets. They inform others about their displeasure. The BBB, brand specific forums, and review systems on E-commerce sites would not exist if consumers only spoke with their wallets. A consumer is entitled to share both their pleasure and displeasure with a brand, not just their pleasure. You have been misinformed.
I'd really appreciate if all of the lame fanboy trolls would just avoid this topic. It's getting really annoying and wasteful to fend you all off. Go piss down someone else's back for doing the community a service and letting others know the problems I've had with my 2008 Mac Pro. Hopefully my post will save others the head ache of ordering a faulty machine.
My point was not to suggest you couldn't speak out on a forum and advise other consumers, but rather to suggest the way to show disappointment with a company is by not doing business with them. For example, I personally will never do business with DirecTV again. Plenty of people love them, but they screwed me a few times and I just won't give them any more of my money. The last thing I want to do is show a company that their carelessness goes unnoticed, lest they continue to reduce their quality of service while increasing profits.
Between my apparently poor choice of wording in my last sentence of my previous post, and your defensive stance in this thread, we apparently miscommunicated.
I am actually suggesting that you not reward Apple with the purchase of 5 machines and displays (probably $20-25k) when they have disappointed you thus far. Should they regain your confidence maybe that could change, but I don't know that you'll ever get an accurate feel for increased quality levels by reading posts on a message board.
I totally agree with you. The first Powerbook g3 (the one designed around the pb 5300) was made in Ireland. Mine still runs great 10 years later. All of my old mac stuff (10year +) still operational no problems. As for the new stuff, well I only buy refurbs from apple, because they been "Touched".
Understood - my apologies for being defense to quickly (can't blame me, look at the amount of trolls in this topic). To be honest I've contemplated just purchasing a Dell with dual 30's and running Ubuntu on it. I really love OSX though. I'm going to give Apple another chance, especially since others here have persuaded me into doing so. All of them are apparently not bad, I have my fingers crossed that I will get a working unit! The 8800GT should start shipping soon and I should be refunded mid next week for my old Pro and ready to order my new Pro. If all goes well I will also be purchasing a few more Mac Pro's for the office and MBP penryn (when they're out).
Cheers
I received a new Dual 2.8 Mac Pro about 2 weeks ago from the Apple Store w/2 ATI 2600 cards to drive my (3) 23" Sony widescreen monitors. I migrated from a Dual 2-Gig G5 running Tiger to this system. I installed (4) WD 750-Gig Caviar RE2 HDs internally and 16-Gig of OWC RAM.
For the past 10 days I have been running ALL the CS3 apps (not including Acrobat Pro until todays release) - especially lots of After Effects CS3 and Photoshop Extended work. Of course, I have only been running the machine for 10-days, so it is still too early to tell if any serious problems will arise, but I have to say "so far" I have not experienced ANY "performance" issues.
I have had about 12 new Macs since 1985 (all top of the line) and I can honestly say that this is the first time I have seen a noticeable speed gain - and apparently in all areas! (and this is not top-of-the-line at 2.8). My restarts are taking about 30-seconds from selecting Restart to back-to-work (previously it took at least 2 minutes). Launching Photoshop with a ton of plugins and fonts takes 16-seconds as opposed to 1-minute previously. So, all-in-all (so far) I have been very pleased with the move.
I still do not feel totally confident with this set-up yet and backup every file to 3 locations every hour, but so far only experienced a Time Machine "cosmetic" glitch (which is apparently unique to me and Apple has no answers) and there are some issues with using Spaces with Photoshop so far (so I am not using Spaces yet). Since these processors, etc, are so new, I was very leery of this upgrade, but so far it has gone remarkably smoother than I anticipated (knock on wood).
I will say this much... IN MY CASE, I have never "yet" seen a single Apple HARDWARE failure in all my years (and I support a lot of local print shops and Ad Agency Macs for years). These are "machines" so there are certainly hardware issues that can arise - I just never have "experienced" one myself (yet). I HAVE had several print shops, Ad agencies, etc. over the years tell me that either AppleCare or Comp USA, etc. had diagnosed there machine as having a bad power supply or bad motherboard and it would have to be sent in for repair or replacement. IN EVERY CASE, I was able to go to their locations and get their machines up and running again without any "hardware" replacements!!! So, I know for a fact, that there must be TONS of Macs getting hardware replaced needlessly. That said, that may not be YOUR case! There may very well be a chronic issue with some of these new Mac Pros!
I am the first to admit that AppleCare is worthless. They have always been very willing to assist, but by the time you get through to a Senior Technician your tongue will be hanging out and to be honest over all my years they have NEVER been able to give me a fix for ANY issue I reported.On two occasions they said I apparently had a bad machine and they would replace it, but in both cases, I got it working on my own, because I did not have the time to wait on a new machine - it was always a software or hardware-configuration problem in my cases. The only reason I buy AppleCare is for that "disaster" when the machine "might" go up in smoke, but as far as fixes over the phone I have found them useless but willing to help.
IMO, "if THEY do determine" that a new Mac Pro needs to be replaced, I think they should at the very least cross-ship a replacement at their cost - especially in the first 90 days.
One thing that they will need to address on Leopard is the User Permissions problem that people (like myself) are having who "migrate" from a previous system. This could be a real sleeping giant if they do not come up with a fix to cleaning out the "unknown user" assignments. Of course, they have to admit to the problem first before they can issue a global fix.
For the past 10 days I have been running ALL the CS3 apps (not including Acrobat Pro until todays release) - especially lots of After Effects CS3 and Photoshop Extended work. Of course, I have only been running the machine for 10-days, so it is still too early to tell if any serious problems will arise, but I have to say "so far" I have not experienced ANY "performance" issues.
I have had about 12 new Macs since 1985 (all top of the line) and I can honestly say that this is the first time I have seen a noticeable speed gain - and apparently in all areas! (and this is not top-of-the-line at 2.8). My restarts are taking about 30-seconds from selecting Restart to back-to-work (previously it took at least 2 minutes). Launching Photoshop with a ton of plugins and fonts takes 16-seconds as opposed to 1-minute previously. So, all-in-all (so far) I have been very pleased with the move.
I still do not feel totally confident with this set-up yet and backup every file to 3 locations every hour, but so far only experienced a Time Machine "cosmetic" glitch (which is apparently unique to me and Apple has no answers) and there are some issues with using Spaces with Photoshop so far (so I am not using Spaces yet). Since these processors, etc, are so new, I was very leery of this upgrade, but so far it has gone remarkably smoother than I anticipated (knock on wood).
I will say this much... IN MY CASE, I have never "yet" seen a single Apple HARDWARE failure in all my years (and I support a lot of local print shops and Ad Agency Macs for years). These are "machines" so there are certainly hardware issues that can arise - I just never have "experienced" one myself (yet). I HAVE had several print shops, Ad agencies, etc. over the years tell me that either AppleCare or Comp USA, etc. had diagnosed there machine as having a bad power supply or bad motherboard and it would have to be sent in for repair or replacement. IN EVERY CASE, I was able to go to their locations and get their machines up and running again without any "hardware" replacements!!! So, I know for a fact, that there must be TONS of Macs getting hardware replaced needlessly. That said, that may not be YOUR case! There may very well be a chronic issue with some of these new Mac Pros!
I am the first to admit that AppleCare is worthless. They have always been very willing to assist, but by the time you get through to a Senior Technician your tongue will be hanging out and to be honest over all my years they have NEVER been able to give me a fix for ANY issue I reported.On two occasions they said I apparently had a bad machine and they would replace it, but in both cases, I got it working on my own, because I did not have the time to wait on a new machine - it was always a software or hardware-configuration problem in my cases. The only reason I buy AppleCare is for that "disaster" when the machine "might" go up in smoke, but as far as fixes over the phone I have found them useless but willing to help.
IMO, "if THEY do determine" that a new Mac Pro needs to be replaced, I think they should at the very least cross-ship a replacement at their cost - especially in the first 90 days.
One thing that they will need to address on Leopard is the User Permissions problem that people (like myself) are having who "migrate" from a previous system. This could be a real sleeping giant if they do not come up with a fix to cleaning out the "unknown user" assignments. Of course, they have to admit to the problem first before they can issue a global fix.