My Friend ordered on the 4 June a New refurbished Mac Mini. His FIRST apple. he got it one the 10th. It had 2 issues, one network was very if and go, all other the DVD drive could not read the whole DVD.
he had business, so nothing happened for a few days, when he got back we took it to the Apple Store and spoke to a Mac Genius. The Mac Genius verified the faults and opened a case (not the mac mini case, and support case with apple). Then advised my friend to call the Apple web store seeing it is a new computer to get it swapped out.
Sound simple so far, The web store, after a few days of calling and dealing with apple care decided to replace the unit, so the instructions were, as soon as the return bill get scanned for the lemon unit. Apple will send a replacement.
sounds simple.
so away it was sent, and no email came, with the new shipping number for the replacement. Called Apple, they said, they need to make a new Mac mini, seeing it was refurbished and takes 4-6 days from the date of the scanned return bill. OK 6 working days latter (8 days in real life) still not shipped. called apple, the new unit will ship on friday (3rd July, get there on monday, 6th July). Here is $150 credit back to you credit card.
here is what I don't understand, they will give you $150 for the trouble why not just then send a new unit instead of another refurbished?
nearly one month has passed and my friend is pissed that he has had such a run around from Apple, he said if it was not for developing iPhone apps he would of gone and purchased a PC.
I am very embarrassed seeing I advised him to get an Apple. I have called apple 4 times, on his behalf, and it only after I call do they do something about it. He order an Apple, got a lemon, but seems like apple has some worms in its support/customer care.
We shall see it the new unit arrives on Monday.
Lessons to be learned, don't buy refurbished macs from Apple, they cannot swap them out easily. If he had purchased a new Mac mini, this would not off happened and even though it was a web store order the Genius said he could of swapped it out at the store.
he had business, so nothing happened for a few days, when he got back we took it to the Apple Store and spoke to a Mac Genius. The Mac Genius verified the faults and opened a case (not the mac mini case, and support case with apple). Then advised my friend to call the Apple web store seeing it is a new computer to get it swapped out.
Sound simple so far, The web store, after a few days of calling and dealing with apple care decided to replace the unit, so the instructions were, as soon as the return bill get scanned for the lemon unit. Apple will send a replacement.
sounds simple.
so away it was sent, and no email came, with the new shipping number for the replacement. Called Apple, they said, they need to make a new Mac mini, seeing it was refurbished and takes 4-6 days from the date of the scanned return bill. OK 6 working days latter (8 days in real life) still not shipped. called apple, the new unit will ship on friday (3rd July, get there on monday, 6th July). Here is $150 credit back to you credit card.
here is what I don't understand, they will give you $150 for the trouble why not just then send a new unit instead of another refurbished?
nearly one month has passed and my friend is pissed that he has had such a run around from Apple, he said if it was not for developing iPhone apps he would of gone and purchased a PC.
I am very embarrassed seeing I advised him to get an Apple. I have called apple 4 times, on his behalf, and it only after I call do they do something about it. He order an Apple, got a lemon, but seems like apple has some worms in its support/customer care.
We shall see it the new unit arrives on Monday.
Lessons to be learned, don't buy refurbished macs from Apple, they cannot swap them out easily. If he had purchased a new Mac mini, this would not off happened and even though it was a web store order the Genius said he could of swapped it out at the store.
.
