My Friends bad experience with apple

[Consultant]

All refurbs in the past work great for me.

Apple tops 2009 customer satisfaction
http://www.macnn.com/articles/09/02/19/apple.tops.satisfication/

Apple leads HP, Dell in consumer satisfaction survey
http://www.electronista.com/articles/09/06/25/apple.consumers.satisfied/

 

[LethalWolfe]

Using your own argument, if his mac mini was qc'ed more than once, what does that say about Apple's quality control?

That nothing is perfect.


Lethal

 

[SnowLeopard2008]

It's your mistake. Refurbished units are perfectly fine, but if you took it to a local Apple Store, things would have been much faster.

 

[munkees]

It's your mistake. Refurbished units are perfectly fine, but if you took it to a local Apple Store, things would have been much faster.

how is it our mistake? for buying a refurb, or buying a mac? what is our mistake? please explain, our mistake the unit has a few bad parts? how is it our mistake.

we did take it to the local apple store, they said call the web store to get it swapped out seeing it is new, he also said, if was not a refurb he would of swap it out at the store for us, he gave us good service.

My friend is only pissed at apple not being honest, one person saying one thing another saying another, no saying the truth. He does not care it replaced for another refurb. To help him get going I have loaned him my other iMac.

as for the iPhone being replaced with a reburb, I purchased a refurb iPhone from att, had some problems 4 days later, took it too the Apple store, they exchanged it for a brand new one.

 

[iAlexG]

my friend had a good experience when he bought his refurb Mac mini. No problems but lemons do happen. Why should Apple replace the refurb with a new one?

 

[munkees]

my friend had a good experience when he bought his refurb Mac mini. No problems but lemons do happen. Why should Apple replace the refurb with a new one?

we never ask for a new one, just a new refurb, but it seems it will take apple 2 - 3 weeks to supply a replacement, they not being out right honest about why things are taking so long, and keep changing the date it will ship.

I told my friend next time buy the machine at the Apple store, much easier to deal with.

 

[Ttownbeast]

Yes, but could you turn them out in numbers...

No I couldn't turn them out in mass quantities, I am not an underpaid Malaysian 12 year old with a soldering gun working for 1 buck a day...I'm just your average cheap skate here. And it doesn't matter who you buy from be it MS or Mac the hardware is almost all created in the eastern hemisphere by many underpaid underage workers the only things developed here (and Japan) are the CPU's and the Software.

At my best if I made a business of It I could maybe do 20 maybe 30 refurbs a week depending on parts suppliers, availability of parts at PC recycling warehouses, and reliable shipping services that includes enough basic hardware and installing an OS I didn't have to pay licensing fees for, such as Linux.