Hi folks,
Ona very recent holiday to mexico, on arriving at the hotel, I felt a warmth from my pocket. Realising it was my phone, I took it out to see an overheating sign showing on the phone. I cant remember exactly what it said, as heat is rarely an issue here in the UK, but I thought it best to turn it off, assuming it must be common in hot climates
However, after trying to turn it off, the phone had locked me out, and simply would not turn off. The screen had froze, and the power button / home button were not responding.
The phone continued to get hotter and hotter, until the screen eventually blacked out. At this point I thought the phone must have diagnosed a problem, and turned off. I was wrong.
The phone continued getting hotter for the next 20 minutes or so, to the point where I could no longer hold onto the phone without discomfort. The heat was especially intense around the point on the metal band where the gap is (the antenna I believe?) Seriously, you could not hold the phone for more than a few seconds. Eventually, the heat died down, I guess because it ran out of power.
It was then I noticed some kind of discharge from the dock connector..
As the phone cooled down, the discharge continued, and condensation then started to form behind the camera lense..
At this point, I knew something was very wrong, so put it away to deal with when getting back home. Yesterday, I called apple(care). I was rang back by somebody who seemed interested in helping me. She asked me to email the above pictures to her and take a few more, as over the 2 weeks, an odd brown substance had formed around the metal band, where it meets the glass body..
She also mentioned the water sensors so I took another shot of the dock connector stating that from what I could tell, it had not been triggered..
She told me after looking at the pictures that the phone did clearly seem faulty, and that the pictures would be passed on to some sort of engineering department, and I would be contacted today.
Well, I've just got off the phone with another representative, and have been told it appears to be user error of some sort, and a replacement will not be given - its within its warrantly for another 130 days
Apparently, the reason is that the condensation behind the camera means it has come into contact with water. Not being her decision, I calmly explained that the 'water' only appeared as the phone went from being red hot, to normal temperature. She could not really advice on this, and has told me I need to visit an apple store - which is 40 miles away, and it is likely that I will have to pay for the replacement. Does this seem fair to you guys?
Its only my word obviously, but lets assume the phone has not seen liquid. It went from a plane, to my pocket, to the hotel lobby, and then went pop.
Advice please : )
Thanks
Ona very recent holiday to mexico, on arriving at the hotel, I felt a warmth from my pocket. Realising it was my phone, I took it out to see an overheating sign showing on the phone. I cant remember exactly what it said, as heat is rarely an issue here in the UK, but I thought it best to turn it off, assuming it must be common in hot climates
However, after trying to turn it off, the phone had locked me out, and simply would not turn off. The screen had froze, and the power button / home button were not responding.
The phone continued to get hotter and hotter, until the screen eventually blacked out. At this point I thought the phone must have diagnosed a problem, and turned off. I was wrong.
The phone continued getting hotter for the next 20 minutes or so, to the point where I could no longer hold onto the phone without discomfort. The heat was especially intense around the point on the metal band where the gap is (the antenna I believe?) Seriously, you could not hold the phone for more than a few seconds. Eventually, the heat died down, I guess because it ran out of power.
It was then I noticed some kind of discharge from the dock connector..
As the phone cooled down, the discharge continued, and condensation then started to form behind the camera lense..
At this point, I knew something was very wrong, so put it away to deal with when getting back home. Yesterday, I called apple(care). I was rang back by somebody who seemed interested in helping me. She asked me to email the above pictures to her and take a few more, as over the 2 weeks, an odd brown substance had formed around the metal band, where it meets the glass body..
She also mentioned the water sensors so I took another shot of the dock connector stating that from what I could tell, it had not been triggered..
She told me after looking at the pictures that the phone did clearly seem faulty, and that the pictures would be passed on to some sort of engineering department, and I would be contacted today.
Well, I've just got off the phone with another representative, and have been told it appears to be user error of some sort, and a replacement will not be given - its within its warrantly for another 130 days
Apparently, the reason is that the condensation behind the camera means it has come into contact with water. Not being her decision, I calmly explained that the 'water' only appeared as the phone went from being red hot, to normal temperature. She could not really advice on this, and has told me I need to visit an apple store - which is 40 miles away, and it is likely that I will have to pay for the replacement. Does this seem fair to you guys?
Its only my word obviously, but lets assume the phone has not seen liquid. It went from a plane, to my pocket, to the hotel lobby, and then went pop.
Advice please : )
Thanks
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