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My iphone 4s expoded :(

The battery "exploding" wouldn't have caused that at all - the battery cannot cause the kind of condensation shown on the back of the lens here. And tbh, even if it had gotten to that point, the safety mechanisms in the battery would have been triggered and it would have expanded, breaking the back of the case (or at least bending it out slightly).

The LCIs don't have to appear pink for there to be liquid damage, in the same way that a red indicator doesn't always mean liquid damage - they're there as an indication ONLY to help technicians quickly diagnose things. Some liquids don't trigger them, liquid in small amounts over time (such as condensation exposure), they can be bleached/tipexed out, and what's to say that liquid hasn't entered by some other point (such as the receiver - which would correlate to the lens ;)).

Sorry, but I'm calling BS. Take it to an apple store, and let them open it up. I'm 99% sure you'll see liquid damage in there. Also, zoom in on the pic of his dock connector - there's quite clearly a bit of rust visible on the 12th pin (from the left).
 
bma said:
even if it had gotten to that point, the safety mechanisms in the battery would have been triggered and it would have expanded, breaking the back of the case (or at least bending it out slightly).
Click to expand...

Do you know why the battery has got to that point, the safety circuit probably had failed too. :D We are not talking about some military applications here, where there is redundancy in every critical circuit.
 
dchao said:
Do you know why the battery has got to that point, the safety circuit probably had failed too. :D We are not talking about some military applications here, where there is redundancy in every critical circuit.
Click to expand...

If *anything* fails in the battery it expands (it's a chemical thing, not electrical circuitry so it does not fail).
 
dchao said:
You maybe hatting these lawyers/attorneys, but they do keep the big American companies in check...
Click to expand...

Ummm, yeah. Sure.

http://www.businessnewsdaily.com/1848-10-ridiculous-lawsuits-2011.html

The top ten Most Ridiculous Lawsuits of 2011 are:

•Convict sues couple he kidnapped for not helping him evade police

•Man illegally brings gun into bar, gets injured in a fight, then sues bar for not searching him for a weapon

•Young adults sue mother for sending cards without gifts and playing favorites

•Woman disagrees with store over 80-cent refund, sues for $5 million

•Mom files suit against exclusive preschool over child's college prospects

•Man suing for age discrimination says judge in his case is too old

•Obese man sues burger joint over tight squeeze in booths

•Woman sues over movie trailer; says not enough driving in "Drive"

•Passenger's lawsuit says cruise ship went too fast and swayed from side to side

•Mother sues Chuck E. Cheese – says games encourage gambling in children
 
This reminds me of the "exploding battery program" on the first gen iPod Nano last year. Another iPhone user was on the plane when this happened to him, so I think you are not the only one in this messed up situation. As many have said before me, call Apple once again or visit an Apple Store (although it isn't close to you). Making you pay for their mistakes just seems incredible to me, and it is important to add that it doesn't illustrate Apple's usual customer services.

Good luck to you sir, keep us posted!
 
matttye said:
If you've had the phone less than a year, the Sale of Goods Act requires that the retailer (not manufacturer) prove that it was user error rather than a manufacturing defect.

Did you buy it from Apple or somebody else? Try taking them to the small claims court.
Click to expand...

The "inherent fault" is actually 6 months from purchase.

dchao said:
Like in front of AC vents in the taxi or was the iPhone placed in the unpressurized luggage compartment on the plane? (Outside temp of the plane is -50C or something.)
Click to expand...

What kind of plane do you think he was on?

Some sort of WW2 transport? Any large modern passenger aircraft capable of flying above 1000ft is pressurised, in its entirety.

What do you think would happen to animals if they were carried in an unpressurised, unheated hold?
 
If you take it to the apple shop near you and just say look this has broke but not through miss use can i have a replacement and if they say no we cannot replace it for you just quote this to them

"Every product that is purchased via internet or in a store has to last 6 years if it doesn't then i'am allowed a replacement by law and if they ask who says that just say trading standards you find out you get one straight away.

you can find out all the purchasing laws on the trading standards website
and to be honost they haven't got leg to stand on.

I hope that you sort it out
 
d123 said:
What kind of plane do you think he was on?

Some sort of WW2 transport? Any large modern passenger aircraft capable of flying above 1000ft is pressurised, in its entirety.

What do you think would happen to animals if they were carried in an unpressurised, unheated hold?
Click to expand...

All checkin baggage go into unpressurized cabinet under the haul, animals and pets go into a pressurized compartment just below the flight deck.

So if you did put your iPhone into your checkin baggage, it will be subject to the harsh outside condition at 30000 ft.
 
pommie82 said:
If you take it to the apple shop near you and just say look this has broke but not through miss use can i have a replacement and if they say no we cannot replace it for you just quote this to them

"Every product that is purchased via internet or in a store has to last 6 years if it doesn't then i'am allowed a replacement by law and if they ask who says that just say trading standards you find out you get one straight away.

you can find out all the purchasing laws on the trading standards website
and to be honost they haven't got leg to stand on.

I hope that you sort it out
Click to expand...


That is a total misunderstanding of the law. All that will happen is the staff will laugh at him for being ignorant of the actual meaning of the Sale of Goods Act and relevant EU Directives.

To try and sum it up as it really is, in the first 6 months, it is for the retailer to prove a fault wasn't present at time of sale, after 6 months it is for the purchaser to prove the fault existed at sale, or is inherent. To do this the purchaser would need to commission an independent report from an industry expert and present this to a court when they sue the retailer for damages. If the purchaser wins at court he can ask for the cost of the report to be reimbursed from the retailer.

The Act says an item has to be of reasonable quality and durability, and the courts interpret this to mean a maximum of 6 years for certain products, I doubt any court would view the durability of a phone at anywhere near the maximum legally allowable period.

Both only apply to manufacturing faults, anything outside of that can be refused by the retailer at any time and would then have to pursued through the court.

----------
dchao said:
All checkin baggage go into unpressurized cabinet under the haul, animals and pets go into a pressurized compartment just below the flight deck.

So if you did put your iPhone into your checkin baggage, it will be subject to the harsh outside condition at 30000 ft.
Click to expand...

Do a google for the facts, no modern jetliner has an unpressurised hold, the entire "tube" of the aircraft is pressurised and heated (some parts not as warm as passenger compartment), but all pressurised.

For example
http://www.airliners.net/aviation-forums/tech_ops/read.main/251838/
 
d123 said:
The "inherent fault" is actually 6 months from purchase.



What kind of plane do you think he was on?

Some sort of WW2 transport? Any large modern passenger aircraft capable of flying above 1000ft is pressurised, in its entirety.

What do you think would happen to animals if they were carried in an unpressurised, unheated hold?
Click to expand...

haha. How about you go to Barbados and see your case dripping wet when it comes round the carousal after a long flight.
 
Ok, my bad. Cargo is pressurized but not heated. So the temperature could go below zero degree C easily. And after touch down the runway could reach over 100F, plus the High humidity, you get condensation.

And yes, when my checkin luggage arrived on the carousel in central America, the my luggage had condensation on the outside.
 
Last edited:
MonkeySee.... said:
haha. How about you go to Barbados and see your case dripping wet when it comes round the carousal after a long flight.
Click to expand...

That's called humidity, nothing to do with pressurisation.

Did you read the link to airliners.net (which happens to be a pilots forum).

The link where an aircrew member went down to the hold through the hatch in the passenger area?

The only reason it is pressurized is because it just so happens to be inside the pressure vessel. Not to mention that area needs some serious air conditioning and ventilation.

I was fortunate enough to travel inside every bit and corner of a CO 777 during an MX tour. The latch for the EE bay is right by the L1 door (ala 767) and is quite large. I'd say at least 3ft+ square, so you can fit comfortably. Once you climb down the ladder (and you'd be surprised how long it is) you are greeted by a pretty large room with nothing but hundreds of black boxes and miles of cables. It really is reminiscent of a server room with many server racks. Also, from the avionics bay you can go through a passage that will take you to the cargo compartment.

You seriously can't appreciate the size of that beast until you're standing under it, or inside its crevices. Awesome experience.
Click to expand...

Bit difficult to have opened a hatch if the passenger area was pressurised and the hold wasn't? Instant depressurisation isn't all that good for the aircraft or passenger.

----------
dchao said:
Ok, my bad. Cargo is pressurized but not heated. So the temperature could go below zero degree C easily.

And yes, when my checkin luggage arrived on the carousel in central America, the outside of my luggage had condensation.
Click to expand...

The hold where your suitcase goes should always be heated as well (unless it malfunctioned) as its in the same area as animals are carried in, only the bulk cargo container area is not kept up to ambient temp, and only container type cargo goes in there.
 
Heres an update:

A second engineer has now looked at the photos and is still claiming water damage. Strangely, they are now saying that nothing in the battery can leak and there is nothing in the phone that can leak. The conclusion therefore, is that the liquid got into the phone, and was then pushed back out which is what you see by the dock connector

I tried explaining it wasnt a liquid as such, and more of a paste, which im pretty sure I didnt inject into the phone on my arrival to mexico. But in fairness, the lady who called me was just reading notes from the engineer, so wasnt really getting me anywhere

Helpfully, she contacted my closest store and explained the situation, and suddenly a space has opened up for me tomorrow.

So now you know, there is nothing in the iphone that is made up of any liquids what so ever. It is a pure solid mass :p
 
Honestly this looks like a battery fault and that the condensation is as a likely to be the result of the fault as the cause.
 
Well, I made it to the store last night, and... the saga is over :D They replaced it for me

They took the phone from me to take the back off, and 10 minutes later they returned. The tech told me in the 2 and a half years he has been with apple, he had never seen anything like it before

In the notes it says: Please see extensive notes from AppleCare. We checked internally and the phone was heavily corroded but no Liquid Contact Indicator had triggered. Liquid damage is inconclusive.

Sooo, if absolutely no indicators have been triggered on the phone, and it is not my fault in the slightest (bma, it was not BS) is it worth putting a small claim in for the case it melted, the screen protector which slid off, my time, extensive phone calls to apple, and even the cheap ass camera I had to buy on holiday?

I'm just happy to have a phone though to be honest
 
congrats! :cool:

Did you ask for any freebies for the inconvenience it had caused?
 
Nah, didnt feel right. They were really helpful so I didnt really want to moan at them

Plus it had been a long day and I wanted to get outta there incase they changed their minds : )
 
cmsbfent said:
Well, I made it to the store last night, and... the saga is over :D They replaced it for me

They took the phone from me to take the back off, and 10 minutes later they returned. The tech told me in the 2 and a half years he has been with apple, he had never seen anything like it before

In the notes it says: Please see extensive notes from AppleCare. We checked internally and the phone was heavily corroded but no Liquid Contact Indicator had triggered. Liquid damage is inconclusive.

Sooo, if absolutely no indicators have been triggered on the phone, and it is not my fault in the slightest (bma, it was not BS) is it worth putting a small claim in for the case it melted, the screen protector which slid off, my time, extensive phone calls to apple, and even the cheap ass camera I had to buy on holiday?

I'm just happy to have a phone though to be honest
Click to expand...

Congrats on getting it sorted, but if 2 engineers both claimed liquid, then the guy probably just couldn't be bothered arguing :p.
 
cmsbfent said:
Well, I made it to the store last night, and... the saga is over :D They replaced it for me

They took the phone from me to take the back off, and 10 minutes later they returned. The tech told me in the 2 and a half years he has been with apple, he had never seen anything like it before

In the notes it says: Please see extensive notes from AppleCare. We checked internally and the phone was heavily corroded but no Liquid Contact Indicator had triggered. Liquid damage is inconclusive.

Sooo, if absolutely no indicators have been triggered on the phone, and it is not my fault in the slightest (bma, it was not BS) is it worth putting a small claim in for the case it melted, the screen protector which slid off, my time, extensive phone calls to apple, and even the cheap ass camera I had to buy on holiday?

I'm just happy to have a phone though to be honest
Click to expand...

Congrats on getting your phone replaced. I would personally ring apple and see if they can compensate you somehow now that they have been proved wrong. A new free case at the very least
 
ZBoater said:
Ummm, yeah. Sure.

http://www.businessnewsdaily.com/1848-10-ridiculous-lawsuits-2011.html

The top ten Most Ridiculous Lawsuits of 2011 are:

•Convict sues couple he kidnapped for not helping him evade police

•Man illegally brings gun into bar, gets injured in a fight, then sues bar for not searching him for a weapon

•Young adults sue mother for sending cards without gifts and playing favorites

•Woman disagrees with store over 80-cent refund, sues for $5 million

•Mom files suit against exclusive preschool over child's college prospects

•Man suing for age discrimination says judge in his case is too old

•Obese man sues burger joint over tight squeeze in booths

•Woman sues over movie trailer; says not enough driving in "Drive"

•Passenger's lawsuit says cruise ship went too fast and swayed from side to side

•Mother sues Chuck E. Cheese – says games encourage gambling in children
Click to expand...

The a ridiculous attempt at trying to counter his point.
 
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