My iPhone 6+ 64GB did not come with iWork apps?

Discussion in 'iPhone' started by entlassen, Oct 5, 2014.

  1. entlassen macrumors member

    Joined:
    Sep 12, 2014
    #1
    I have a 64GB iPhone 6+. According to some articles I've read online, my phone was supposed to come with a bunch of pre-installed Apple apps such as Numbers, Pages, Keynotes, and iMovie. Here is such an article:

    http://9to5mac.com/2014/09/15/ilife...e-installed-on-64gb-and-128gb-iphone-66-plus/

    I bought my phone from AT&T full-priced, and I do not see the apps. I also searched on the App store on both iTunes and on my iPhone's App Store App itself, and the apps don't say they're free. The Numbers app, for example, shows a price tag of $9.99.

    Am I missing something here? Any insight would be appreciated. Thanks.
     
  2. duffman9000 macrumors 68000

    duffman9000

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    #2
    I say contact Apple. Apple will have all of your info.
     
  3. sjperformance macrumors 6502

    sjperformance

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  4. entlassen, Oct 5, 2014
    Last edited: Oct 5, 2014

    entlassen thread starter macrumors member

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    Sep 12, 2014
    #4

    The first time I booted it up, I set it up as new, and I did not see the apps.
    I then tried doing a full restore to factory defaults via iTunes and I still don't see them.
    I also tried restoring from back up but don't see anything either (I wouldn't expect to from my backup, which didn't have the apps)).
     
  5. simon48 macrumors 65816

    simon48

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    Sep 1, 2010
    #5
    Are you signed in with your Apple ID on the App Store?
     
  6. entlassen thread starter macrumors member

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    Sep 12, 2014
    #6
    Yes, and I can download updates to existing apps just fine.
     
  7. simon48 macrumors 65816

    simon48

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    Sep 1, 2010
    #7
    Very odd. I'd contact Apple, I bet they'll give you credit for the cost the apps you're missing and then you can just buy them. Or they'll just fix it somehow.
     
  8. entlassen thread starter macrumors member

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    Sep 12, 2014
    #8
    Is there anyone else here who bought a 64GB 6/6+ from AT&T not have the apps pre-installed on their phone?
     
  9. cinealta macrumors 6502

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    Dec 9, 2012
    #9
    Are you sure the Apple apps are not just for the 128 Gb owners? I have 128 and my 6+ came with them.
     
  10. wxman2003 Suspended

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    Apr 12, 2011
    #10
    Came with my 64 GB 6 Plus.
     
  11. simon48 macrumors 65816

    simon48

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    Sep 1, 2010
    #11

    Apple said they're preinstalled on the 64GB and the 128GB. They were installed on my 64GB 6. Either way, that also doesn't explain why the OP can't get them for free.
     
  12. entlassen thread starter macrumors member

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    Sep 12, 2014
    #12
    I launched a webchat session with Apple. They said "I'll look into it" and then it says chat session has ended. WTF.
     
  13. michael31986 macrumors 68040

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  14. doboy macrumors 68000

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    Jul 6, 2007
    #14
    Can't you just download them for free from the App Store?
     
  15. entlassen thread starter macrumors member

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    Sep 12, 2014
    #15
    No, they're not marked as free for me. Pages, Keynote, and Numbers are all marked as $9.99. iMovie is marked as $4.99. I see these prices whether I look at them from the App Store app on my device or from iTunes.
     
  16. doboy macrumors 68000

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    Jul 6, 2007
    #16

    Yeah, that's a problem. Mine was preinstalled on my phone. Also I had those apps for free from my iPad Air.
     
  17. sillywabbit macrumors 6502a

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    Nov 10, 2012
    #17

    Was reinstalled

    ----------

    Edit. Preinstalled
     
  18. SnowLeopard2008 macrumors 604

    SnowLeopard2008

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    Silicon Valley
    #18
    Call or email them. They come preinstalled but if you restore through iTunes, they won't be preinstalled. But you are able to download them again. When you first set up the phone, Apple will ask you to associate those apps with an iTunes/Apple ID account. After that, you can download them as many times as you like, as long as you are using that same account.
     
  19. STC macrumors 6502a

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    May 14, 2008
    #19
    My 64GB iPhone 6 came w/ those apps. I did a restore and noticed them on my 2nd pages of apps. I deleted them. I just went into the app store and I can download the apps for free.

    I hope you get the apps OP!
     
  20. Appleloves22 macrumors 6502

    Appleloves22

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    Sep 14, 2014
    #20
    Mine came with it. Same specs as yours, Ordered thru Att.
     
  21. Cloudsurfer macrumors 65816

    Cloudsurfer

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    Netherlands
    #21
    If they are not there you should be able to download them for free. Just check them out in the app store.
     
  22. macbookman83 macrumors 6502

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  23. Abazigal macrumors 604

    Abazigal

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    #23
    Won't be surprised if it was some bug with the app store. It has been wonky of late, with updates not registering.
     
  24. ElectronGuru macrumors 65816

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    Sep 5, 2013
    Location:
    Oregon, USA
    #24
    I erased two phones last week, 5S and a 6+. In both cases, while downloading apps from my purchased list, a special page dropped down. It was a list of all the apple i apps, each with its own DL button and an install all button at the top. If it shows up again, I'll nab a picture of it.
     
  25. dte0011 macrumors newbie

    Joined:
    Sep 30, 2014
    #25
    My iPhone 6+ 64GB did not come with iWork apps?





    Or you could just return/exchange the phone and buy another one. If they ask why? Just say you didn't like it as long as you are in the first 14 days (return/exchange policy) you shouldn't have problems returning it.
     

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