iPhone X My iPhone X Battery Blew Up

dkupras

macrumors regular
Original poster
Oct 21, 2017
114
15
What did Apple tell you when you told them what happened? (Good pix, BTW!)
They were more on the hush hush side....obviously this cannot be mimicked. I just feel this money spent was all a waste....they want to "ship" that cracked stuff out? Frustration!
 

AppleHaterLover

macrumors 68020
Jun 15, 2018
2,036
2,041
Your tone seems off. If that happened to me I’d be livid and threatening to sue.

Tell them to get off their asses and replace the phone. Send it to them if need be.
 

iApplereviews

macrumors 65816
Jun 3, 2016
1,467
896
The Internet
That phone was 100% damaged before the battery went. A thermal event doesn't do damage like that.
[doublepost=1548028217][/doublepost]There is no way it did that on it's own. That phone was damaged/modified in some way. If you look both sides are broken and pieces missing the frame is bent etc... that all does not happen when a battery thermal event occurs. The battery does not explode with much force it's more of a hiss with some flames.
 

keysofanxiety

macrumors G3
Nov 23, 2011
9,536
25,262
Is this :expected" behavior as seen in what I was able to capture in the screenshots/videos?

Thanks team!

http://iphonebattery.cr8haven.com/
Oh of course it’s expected that your iPhone would blow up. How else would Apple get you to upgrade. :rolleyes:

Could you be more specific about the circumstances because all we have is a picture of a burned iPhone. Was it charging at the time? Wired or wirelessly? Did you ever have a battery replacement or anything like that?

You’ve contacted Apple which is the right thing to do. Ultimately we can’t be of any help, but I’m curious nonetheless.
 

Shark5150

macrumors 65816
Sep 24, 2014
1,224
1,105
Dallas, Texas
They were more on the hush hush side....obviously this cannot be mimicked. I just feel this money spent was all a waste....they want to "ship" that cracked stuff out? Frustration!
Waste? You'll get a brand new phone bro. Jus the inconvenience of sending it back to them for their analysis. You'll be made whole if the phone was defective.
 

OneMike

macrumors 603
Oct 19, 2005
5,658
1,588
That phone was 100% damaged before the battery went. A thermal event doesn't do damage like that.
[doublepost=1548028217][/doublepost]There is no way it did that on it's own. That phone was damaged/modified in some way. If you look both sides are broken and pieces missing the frame is bent etc... that all does not happen when a battery thermal event occurs. The battery does not explode with much force it's more of a hiss with some flames.
Pretty bold claim without knowing what happened.
 

BasicGreatGuy

macrumors G5
Sep 21, 2012
14,164
14,103
In the middle of several books.
Your tone seems off. If that happened to me I’d be livid and threatening to sue.

Tell them to get off their asses and replace the phone. Send it to them if need be.
Why are you telling him he should threaten to sue Apple, when you don't even know what caused the damage? That kind of rhetoric is not productive or logical (at least at this moment in time).
 

iApplereviews

macrumors 65816
Jun 3, 2016
1,467
896
The Internet
Pretty bold claim without knowing what happened.
I've repaired a lot of iPhones and a battery rupturing doesn't do that kind of damage to an Aluminum frame. Lithium Ion batteries don't "explode" as i said. They produce heat and flame when they rupture and would not damage both sides of the phone to that extent.
 

BasicGreatGuy

macrumors G5
Sep 21, 2012
14,164
14,103
In the middle of several books.
That phone was 100% damaged before the battery went. A thermal event doesn't do damage like that.
[doublepost=1548028217][/doublepost]There is no way it did that on it's own. That phone was damaged/modified in some way. If you look both sides are broken and pieces missing the frame is bent etc... that all does not happen when a battery thermal event occurs. The battery does not explode with much force it's more of a hiss with some flames.
Are you recognized as a legal expert by any court(s), in regards to thermal electronic explosions and the specific batteries used by Apple? If so, what are your qualifications to be able to make such a declarative statement without knowing any facts?
 

iApplereviews

macrumors 65816
Jun 3, 2016
1,467
896
The Internet
Are you recognized as a legal expert by any court(s), in regards to thermal electronic explosions and the specific batteries used by Apple? If so, what are your qualifications to be able to make such a declarative statement without knowing any facts?
Why do i need to be a "legal" expert. This isn't court
 

iApplereviews

macrumors 65816
Jun 3, 2016
1,467
896
The Internet
Are you recognized as a legal expert by any court(s), in regards to thermal electronic explosions and the specific batteries used by Apple? If so, what are your qualifications to be able to make such a declarative statement without knowing any facts?
Also if you notice it's fairly easy to tell the back of the phone was already damaged. You can see the burn mark on the floor but most of the glass is missing from the back but it's also not on the floor.
 

dkupras

macrumors regular
Original poster
Oct 21, 2017
114
15
Correct, right after it started burning....out of nowhere
 
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