my macbook pro won't start.

[sweet apple]

Good afternoon.

My macbook pro is not starting. i have this message "to restart hold the power button or ... " i am holding the power button and it goes off and when i turned it on i am facing the same thing all i did was watching a movie and it started acting up.

i attached a picture... please help.

Thanks...

p.s: when it gives me this message, the screen is not clear it looks strange.

 

[thundersteele]

http://support.apple.com/kb/ts2377

 

[InTheUnion]

http://support.apple.com/kb/ts2377

I expect you've been having problems for a while.

 

[sweet apple]

reinstall the operating system

I expect you've been having problems for a while.

yes, but now i can't even start it with my osx disc inside.

i wanted to reinstall it.

my mac is death?

 

[blueroom]

Seems you might be eligible for a free repair, make a Genius appointment and have a tech look at it. If it's the Nvidia chip it may be covered.

 

[sweet apple]

Thanks...

Seems you might be eligible for a free repair, make a Genius appointment and have a tech look at it. If it's the Nvidia chip it may be covered.

I will check if my apple care is still activated.

 

[GuitarG20]

I will check if my apple care is still activated.

doesn't matter. this is a faulty card/recall issue, so they should still replace even if you don't have applecare.

 

[sweet apple]

300$

doesn't matter. this is a faulty card/recall issue, so they should still replace even if you don't have applecare.

My frind, I was at the apple store. they said it's the graphic card and charged me 300$. Is that make sense or i got screwd?
i was asking him if it was the chip,and he said no.

 

[thundersteele]

My frind, I was at the apple store. they said it's the graphic card and charged me 300$. Is that make sense or i got screwd?
i was asking him if it was the chip,and he said no.

screwd. Call apple customer service.

They say its the graphics card, but not the graphics chip? That doesn't make sense at all!

 

[sweet apple]

screwd. Call apple customer service.

They say its the graphics card, but not the graphics chip? That doesn't make sense at all!

now i feel bad... I was expecting him to be honest.
now, i don't even have the serial #
I didn't even know that even after 3 years if its the chip it suppoused to be free.
they already have my mac
thanks anyway...

 

[GuitarG20]

now i feel bad... I was expecting him to be honest.
now, i don't even have the serial #
I didn't even know that even after 3 years if its the chip it suppoused to be free.
they already have my mac
thanks anyway...

when you get it back, (politely) ask for a written statement accounting for exactly what was wrong and accounting for the charge. then tell us what it says and we can try and tell you if it was supposed to be free or not.

 

[thundersteele]

now i feel bad... I was expecting him to be honest.
now, i don't even have the serial #
I didn't even know that even after 3 years if its the chip it suppoused to be free.
they already have my mac
thanks anyway...

Oh by the way, do you actually have a 2008 macbook pro that has the problematic nvidia 8600 chip? I think you never told us. Also, see the link above, in the first reply.

 

[blueroom]

My frind, I was at the apple store. they said it's the graphic card and charged me 300$. Is that make sense or i got screwd?
i was asking him if it was the chip,and he said no.

What country are you in? Was it an authorized Apple service centre?

 

[sweet apple]

2008

Oh by the way, do you actually have a 2008 macbook pro that has the problematic nvidia 8600 chip? I think you never told us. Also, see the link above, in the first reply.

Yes, i have got my macbook pro somewhere in 2008 ( if that's what you mean)

and, i will definitely let you know what was the problem when i will get my macbook pro back.

Thank you very much.

----------

What country are you in? Was it an authorized Apple service centre?

hi.

I am in Brooklyn, and i took my computer to Apple store on 14 street in Manhattan.

 

[sweet apple]

All the info

Here is the document i have attached. All the info about the problem, according to the apple store.