my macbook pro won't start.

Discussion in 'MacBook Pro' started by sweet apple, Nov 10, 2011.

  1. sweet apple macrumors newbie

    Joined:
    May 10, 2011
    #1
    Good afternoon.

    My macbook pro is not starting. i have this message "to restart hold the power button or ... " i am holding the power button and it goes off and when i turned it on i am facing the same thing :( all i did was watching a movie and it started acting up.

    i attached a picture... please help.

    Thanks...

    p.s: when it gives me this message, the screen is not clear it looks strange.
     

    Attached Files:

  2. InTheUnion macrumors regular

    InTheUnion

    Joined:
    Apr 10, 2009
    #3
  3. sweet apple thread starter macrumors newbie

    Joined:
    May 10, 2011
    #4
    reinstall the operating system

    yes, but now i can't even start it with my osx disc inside.

    i wanted to reinstall it.

    my mac is death?
     
  4. blueroom macrumors 603

    blueroom

    Joined:
    Feb 15, 2009
    Location:
    Toronto, Canada
    #5
    Seems you might be eligible for a free repair, make a Genius appointment and have a tech look at it. If it's the Nvidia chip it may be covered.
     
  5. sweet apple thread starter macrumors newbie

    Joined:
    May 10, 2011
    #6
    Thanks...

    I will check if my apple care is still activated.
     
  6. GuitarG20 macrumors 65816

    GuitarG20

    Joined:
    Jun 3, 2011
    #7
    doesn't matter. this is a faulty card/recall issue, so they should still replace even if you don't have applecare.
     
  7. sweet apple thread starter macrumors newbie

    Joined:
    May 10, 2011
    #8
    300$

    My frind, I was at the apple store. they said it's the graphic card and charged me 300$. Is that make sense or i got screwd?
    i was asking him if it was the chip,and he said no.
     
  8. thundersteele macrumors 68030

    Joined:
    Oct 19, 2011
    Location:
    Switzerland
    #9
    screwd. Call apple customer service.

    They say its the graphics card, but not the graphics chip? That doesn't make sense at all!
     
  9. sweet apple thread starter macrumors newbie

    Joined:
    May 10, 2011
    #10
    now i feel bad... I was expecting him to be honest.
    now, i don't even have the serial #
    I didn't even know that even after 3 years if its the chip it suppoused to be free.
    they already have my mac :(
    thanks anyway...
     
  10. GuitarG20 macrumors 65816

    GuitarG20

    Joined:
    Jun 3, 2011
    #11
    when you get it back, (politely) ask for a written statement accounting for exactly what was wrong and accounting for the charge. then tell us what it says and we can try and tell you if it was supposed to be free or not.
     
  11. thundersteele macrumors 68030

    Joined:
    Oct 19, 2011
    Location:
    Switzerland
    #12
    Oh by the way, do you actually have a 2008 macbook pro that has the problematic nvidia 8600 chip? I think you never told us. Also, see the link above, in the first reply.
     
  12. blueroom macrumors 603

    blueroom

    Joined:
    Feb 15, 2009
    Location:
    Toronto, Canada
    #13
    What country are you in? Was it an authorized Apple service centre?
     
  13. sweet apple thread starter macrumors newbie

    Joined:
    May 10, 2011
    #14
    2008

    Yes, i have got my macbook pro somewhere in 2008 ( if that's what you mean)

    and, i will definitely let you know what was the problem when i will get my macbook pro back.

    Thank you very much.

    ----------

    hi.

    I am in Brooklyn, and i took my computer to Apple store on 14 street in Manhattan.
     
  14. sweet apple thread starter macrumors newbie

    Joined:
    May 10, 2011
    #15
    All the info

    Here is the document i have attached. All the info about the problem, according to the apple store.
     

    Attached Files:

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