My MBP was delivered with a better spec than ordered

[yusukeaoki]

Betcha wouldn't have the same attitude if you ordered two of each from somewhere and you only got one of each. If I'm wrong, then sure...completely acceptable to have that way of thinking. If I'm right, well...

Of course I would complain if I didnt get what I wanted.
But if I got something better, no reason to have them take it back.

 

[Bobby Corwen]

Of course I would complain if I didnt get what I wanted.
But if I got something better, no reason to have them take it back.

Well, what about ethics?

 

[TWR Motorsport]

Actually not. Law says if you were delivered something you didn't order it's not against the law to keep it.

Few moral ones broken I agree, but legal ones no.

In the UK that is theft if you know you did not pay for it.

 

[yusukeaoki]

Well, what about ethics?

Right, because all the people in the world would report if they got something better.

 

[abc123]

Well, what about ethics?

If it was a refurb I'd just take it, unless it was something I didn't want like a larger HDD when I would prefer a smaller SSD. My understanding is that it is easier for them move refurbs as base models rather than filter them into every possible customisation. It happens so often in the refurb store seems very unlikely not to be intentional.

If it were a regular store purchase or I received something completely wrong (e.g 2x my order or a retina when I ordered an air, etc) I'd be honest about it. I'm also pretty sure where I live it could be considered theft under the law.

 

[racer1441]

This. It will clear your conscience, and the most probable scenario is Apple will tell you to keep it. The cost of recovering the machine and then sending you a new one will be higher for them that just letting you keep it.

Besides the fact that if they let you keep it you'll be a happy customer. If the ask you to send it back they will just have a disappointed/unhappy customer.

What's this conscience you speak of?

 

[Ccrew]

That's right, and supports what I had written earlier. '

And you have only cherry picked what you wanted to look at and ignored the rest.

From the FTC FAQ you must have missed, and within their section on unsolicited merchandise:

Q. What should I do if the unordered merchandise I received was the result of an honest shipping error?

A. Write the seller and offer to return the merchandise, provided the seller pays for postage and handling. Give the seller a specific and reasonable amount of time (say 30 days) to pick up the merchandise or arrange to have it returned at no expense to you. Tell the seller that you reserve the right to keep the merchandise or dispose of it after the specified time has passed.

Clearly that says it is not illegal to keep. Merely that you should notify the seller and they should make arrangements to pick up at their expense, or they forfeit their right to do so.

Keep in mind, you, when you purchased supplied money for a product. Not two products, not extra products, not anything more than what you agreed to. A vendor sending you extra product then demanding payment falls under the Unsolicited goods framework. That stops vendors from sending everyone three of what they order subsequently padding sales.

Is it morally reprehensible to keep it? IMHO yes. But in the good old USA it's not illegal.


Been here done this and won the chargeback with Visa based on this alone.

 

[roxxette]

Well, what about ethics?

Couldnt care less about ethics in situations like this, its apple fault.

 

[yusukeaoki]

Couldnt care less about ethics in situations like this, its apple fault.

Thats what I believe.
Besides dont feel like reporting something that I benefited from.
Also its a hassle just to report.

 

[trikky]

And you have only cherry picked what you wanted to look at and ignored the rest.

From the FTC FAQ you must have missed, and within their section on unsolicited merchandise:

Q. What should I do if the unordered merchandise I received was the result of an honest shipping error?

A. Write the seller and offer to return the merchandise, provided the seller pays for postage and handling. Give the seller a specific and reasonable amount of time (say 30 days) to pick up the merchandise or arrange to have it returned at no expense to you. Tell the seller that you reserve the right to keep the merchandise or dispose of it after the specified time has passed.

Gee...you must be picking the same cherries, because I wrote in an earlier post:

In this case, it wasn't unsolicited. It was a shipping mistake involving a product (or products) that had beed requested. There is a legal obligation to attempt to return the extra merchandise. Much like if you suddenly find $1m in your bank account...you can't keep it.

Clearly that says it is not illegal to keep. Merely that you should notify the seller and they should make arrangements to pick up at their expense, or they forfeit their right to do so.

Yup. That's what I said, alright.

Glad we agree.

----------

Couldnt care less about ethics in situations like this, its apple fault.

So then, if the supplier (let's say Apple) didn't sent you what you ordered, it would be just as okay, then?

 

[fskywalker]

Those 2 pieces of equipment (laptop and display) should had been accounted as missing on an inventory check at Apple, wonder how often this happens to them.....

 

[dakhein]

1 CTO iMac refurb came with extra video ram than was ordered.
2 CTO MBP refurb came exactly as ordered

 

[roxxette]

Gee...you must be picking the same cherries, because I wrote in an earlier post:





Yup. That's what I said, alright.

Glad we agree.

----------



So then, if the supplier (let's say Apple) didn't sent you what you ordered, it would be just as okay, then?

Its not the same thing !

 

[calderone]

Its not the same thing !

Define "same thing."

If this is defined as a different sequence of events, then you are correct.

If this is defined as value lost by a party in the transaction, then you are not correct.

 

[Acorn]

with my luck they would send me 2 by accident i would be like sweet thanks. then two weeks later another charge for 1300+ dollars would appear on my card. call and ask em whey, because we sent you two. sigh. oh and by the way, if its open dont bother sending it back.

 

[Bear]

Think will depend on jurisdiction

NO. The mail and package regulations are federal not state.

State vs Federal is good for the US, but what about the rest of the world? I know the OP of the thread is in the UK.

So yes, it does depend on the jurisdiction.

 

[roxxette]

Define "same thing."

If this is defined as a different sequence of events, then you are correct.

If this is defined as value lost by a party in the transaction, then you are not correct.

Get a grip, is not the same thing if i bought X and Y from apple and they sent me only X they still owe me Y; if they sent me X Y and T im in no obligation to return T since its not my problem.

 

[Bobby Corwen]

Sometimes the time comes to do something right, even if nobody can see it.

It's the type of morals and values that make people and civilization great.

Its a simple yet profound concept.

The question of ethics comes up and there are always two types of people...

Which one are you?

 

[calderone]

Get a grip, is not the same thing if i bought X and Y from apple and they sent me only X they still owe me Y; if they sent me X Y and T im in no obligation to return T since its not my problem.

It is the same thing. It is about doing the right thing, in one case you expect Apple to do the right thing and in the other you feel that you do not.

Double standards. If you can sleep at the end of the day more power to you. But when you get screwed... well, I hope you are able to deal with it.

 

[yusukeaoki]

I like how some of you say "so if you didnt get what you wanted would you say the same thing?" crap.
Of course you would report it.
You didnt get what you paid for.
But if you got more than what you've asked, I see that as a benefit for me.
Whether its Apple's fault or not, I doesnt matter.
And Apple has to replace my machine if I didnt receive what I asked for.
If I didnt, that would be fraud.

 

[roxxette]

It is the same thing. It is about doing the right thing, in one case you expect Apple to do the right thing and in the other you feel that you do not.

Double standards. If you can sleep at the end of the day more power to you. But when you get screwed... well, I hope you are able to deal with it.

I wont waste my time with internet "saints" like you pretend to be, i pay for something and damm straight they need to deliver what they owe me.

If i they sent me more than what i asked aint problem and i wont waste my time to return it.

Double standards ? Seems you think that "apple" is a person, its a bussines i pay they povide, they provide more well more power to me i agree.

Have a good rest of the day.

 

[SnowLeopard2008]

Most of the time, they don't care and just let you keep it. Cost them money to pay for shipping back and to send another one to you. Might as well let you keep it and make you happier.

 

[trikky]

Its not the same thing !

It's not EXACTLY the same thing...you're right. But it's the same concept.
In one, the retailer is getting the advantage - you're not getting what you paid for.
In the other, you are getting the advantage - you're getting more than you paid for.

If you wouldn't be happy if you're at the disadvantage, then you can't say the other situation would be acceptable. If you do, you're a hypocrite.

 

[calderone]

Most of the time, they don't care and just let you keep it. Cost them money to pay for shipping back and to send another one to you. Might as well let you keep it and make you happier.

It is pretty much guaranteed they will let you keep it, but what is wrong with doing the right thing and calling them anyway?

The poster above is trying really hard to justify their dishonesty.

 

[trikky]

Get a grip, is not the same thing if i bought X and Y from apple and they sent me only X they still owe me Y; if they sent me X Y and T im in no obligation to return T since its not my problem.

Actually, in most jurisdictions, you do have an obligation to do nothing less than inform them of the mistake and make reasonable and good-faith efforts to permit them to collect the item, including but not limited to dropping the item off at a shipping depot assuming that they have agreed to pay for postage, or to make the product available for them to pick up from your place of residence/office, etc.

Until such time as you have fulfilled your legal obligation to return the mistakenly shipped item to the seller/shipper, it is "your problem".

As I've used as an example before, let's say the bank mistakenly deposits money into your account. You have no right to that money and if you spend it, you can be jailed and have to pay back the money.

I've said it in other posts - if a mistake on one hand is not acceptable to you (in this case, the retailer not shipping you everything you ordered) then a mistake on the other hand (the retailer shipping you more than you ordered) is no more acceptable.