I'm guessing this isnt normal behaviour. I'm also guessing that my "new" phone isnt actually new at all. The box was sealed, but there were air bubbles in the film when I took it out, with dust caught underneath. I've never encountered this issue before. Whilst I have my details in the phone itself for previous downloads etc, it keeps prompting me for some random person's password to an email address I have never seen before. Some guy named Gomez. I've also tried resetting and wiping the phone clean, with the same results.