Got my new 64GB iphone 4s yesterday through online order of Verizon wireless. Nightmare began. 1. the phone can't be activated and used. completely no mobile signal. 2. contacted verizon and apple more than 10 times (more than 10 hours wasted), no apology, no explanation; no solution worked; 3. finally, connected with a senior advisor from apple after 30min waiting on the phone（name: Ronald Oliver). I asked him to wait for 10min because I am speaking with a verizon representative. He refused and asked me to call again. Why you can put your customer on hold for hours and hours, but can't hold for your customer for 10 min? There is no way to ask Jobs now whether he meant to waste his customer's time to save his own 'time'. ok. Mr Oliver suggested me to replace the iphone 4s but I refused. I want to return and get full refund&some compensation for the hours and hours wasted during the process to realize that I have got a disordered phone. He refused again and asked me to contact Verizon where I bought the phone. 4. Funny things happened during my contacting verizon again. Return? "fine." Restocking fee? "ENN...We will charge for that. But probably we can refund that to you." Compensation for the time/energy wasted during the two days. "NONE!" I don't care about how much for the compensation, even 1$ is fine. But they choose to refuse, and suggest me to ask apple for that. The name of the senior supervisor from verizon is "Patrick", ID is"2412051". A really rude guy, who speaks so fast and want to hang up the phone as soon as he finished his long non-sense talk. Ok, I bought product from you, you didn't solve the problem promptly, which lead me to wasting hours and hours's time. I complained about that and requested for a apology since I didn't even get a apology during all that time. Seems it will take his life to say a 'sorry' to me. compared to apple and verizon, I am really a small, negotiable customer. Even with this post, I can have nothing changed. My decision is to return the iphone 4s as soon as possible, discontinue Verizonwireless as soon as possible. Finally, I hope to remind those who want to purchase iphone 4s: there is a possibility that you will have the same experience like me. Be prepared to waste your time. Or if you have any problem, return or exchange it directly, never waste your time with those 'customer service' guys over the phone.