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my nightmare with iphone 4s from verizon
- Thread starter duoduodz
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I know on some phones with Verizon you had to dial *228 to activate the phone. Have you tried that.
yes tried more than 20 times。
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apple vs. customer
seems you are not at the customer side
why don't you ask them to put more man power on customer service? instead you expect every customer to meet their needs?
You do realize it was launch day with thousands of people calling in at the same time? Might I suggest that you wait to get a new iPhone until the surge in demand goes down if you are expecting prompt customer service. It's like trying to get great customer service at Wal-Mart on Black Friday. Use some common sense. High volume, they can't cater to your every whim, or maybe they can but you're going to have to pay more for your phone or service.
One of the reasons I love Apple is for their fantastic customer service, and I think most people here would agree.
The issue is YOU. You're expecting things that are completely unreasonable. No company, not even Apple, is going to waste time and money to sit idly on the phone waiting for you. You should be prepared when your call is answered.
We all spent time yesterday trying to activate our phones, and none of us deserve any sort of payment for the time we put into it. We chose to buy the phones at launch, as did millions of other people. Hiccups were bound to happen. Deal with it and move on.
ok, during the 10 hours call, I spend 80% of them waiting on the phone. They spend 2 hours in talking with me and figuring out the problem but no succeed. Even if it is not a rush hour, do you think it is reasonable for them to figure out a problem by using 2 hours? Do you think it it acceptable for them to kick me back and forth between verizon and apple?
I am not angry with the time I spend if they were really helping me to solve the problem. I am angry just because they do not treat customer seriously. Put on hold for long time is one thing, put on hold for long time but no explanation and no solution is another thing!
did you turn off your old phone? and then try and activate it. because it wont activate with your old phone on.
Was on phone with VZW
for about 2.5 hours last night, once I got through to porting center, the rep had no problem getting both of my phones that were ported from ATT activated. Said it was only some preorders, not all, a problem with the checkout process when pre-ordered. *228# didn't work and iTunes did nothing.
for about 2.5 hours last night, once I got through to porting center, the rep had no problem getting both of my phones that were ported from ATT activated. Said it was only some preorders, not all, a problem with the checkout process when pre-ordered. *228# didn't work and iTunes did nothing.
DuoDuodz:
Your logic is seriously unbearable to comprehend. Buy a phone that isn't in demand and you'll find yourself to be a satisfied customer.
Your logic is seriously unbearable to comprehend. Buy a phone that isn't in demand and you'll find yourself to be a satisfied customer.
when you log into your vzw account does the iPhone show up or your old phone? If the old phone id try turning off both devices, then turn the iPhone back do a restore, then try and dial the *228 and press 1 see if it makes you type if your phone # or just go the activation. If not try doing the *228 and selecting option 2. If you've done all of that multiple times. Then i don't know, I did an upgrade swap and couldn't activate it for an 20 min because i forgot to turn off my old phone as soon as i did that it worked.
thanks
My new iphone show up in my vzw account. Did what you said quite a few times but didn't work. Not able to dail *228, or even 911, because the phone has no mobile signal at all.
You try going into settings and reset the network settings. I'm just tossing things out there. I had that issue initially to where you could bring up the call screen just nothing would work. I cant remember what i did over the phone with the rep. Id try that and even pulling out the sim card.
Can you imagine if all other callers were like you and made the Apple supervisors hold the line for 10 minutes...
It just adds more waiting time for other customers...
It just adds more waiting time for other customers...
You are absolutely ridiculous. HAHA. You do realize that you among the millions of people that have purchased an iPhone and that you are not the only one that is having problems. I can't believe you tried to put the Apple super on hold HAHA that is hilarious. I would laugh in your face if I were him. How many apple super's do you think there are? probably not enough for your bulls**t and he definitely has better things to do than be on hold for your nonsense. You are seriously ********* in the head. HAHA. It sounds like your joking at first... but your not... Jesus.. what has this world come to.
I've had to call apple 4 times trying to get applecare+ added to my phones. I've spent about 2 hours on the phone on hold, and I still don't have applecare+ on the phones because they weren't in their systems yet. Did I freak out at the CSR? No. It's not their fault. I purchased an absurdly popular phone on the first day it was available when there were LITERALLY 1 million other people also getting the same new product.
Yeah, I have to call them back again in order to get what I want done, done... but I have found the customer service to be EXCELLENT! All super nice guys (weirdly, all guys!) who were pleasant, cordial, funny and understanding.
If everyone in the world seems crazy, chances are... it's not EVERYONE else.
Yeah, I have to call them back again in order to get what I want done, done... but I have found the customer service to be EXCELLENT! All super nice guys (weirdly, all guys!) who were pleasant, cordial, funny and understanding.
If everyone in the world seems crazy, chances are... it's not EVERYONE else.
well then i dont know. if it was att i could look at it at work in the am. but this yeah im just as clueless as you. 1 more thing i just thought off, did you try a device switch on the vzw website?
Just return your iPhone OP and find a company that will actually stay on hold for you (good luck).
Apple doesn't care about you. Seriously, they don't. Do you really think it makes a difference to them? Nope. It doesn't even make a difference to them if I went Android instead of going to a 4S.
They have many other people to help as well, that aren't as demanding.
Apple doesn't care about you. Seriously, they don't. Do you really think it makes a difference to them? Nope. It doesn't even make a difference to them if I went Android instead of going to a 4S.
They have many other people to help as well, that aren't as demanding.
I was not really asking him to wait for 10 min. I just want to make him know customer's time is also valuable. I had no one to speak at that time. I just want to know their response for my request. If they say 'ok, i will call you back after 10 min when i am available', it is completely fine with me. But he asked me to call again, which means I have to hold the phone for another hour or so to have another chance to speak with them.
For my case they can solve the problem in 1 hour, but they wasted my 10 hours, and at least waste themself 1-2 hours. Why don't you ask them to work more efficiently? Why do u blame me for the 10 min thing? Can you see which is more important?
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yes. switched back to my android phone in 1 minute. But when tried to switch to iphone, no success.
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It will be really ridiculous if apple is a company to serve users are like you.
As I have said, I was not really asking him to wait for 10 min. I just want to make him know customer's time is also valuable. I had no one else to speak at that time. I just want to know their response for my request. If they say 'ok, i will call you back after 10 min when i am available', it is completely fine with me. But he asked me to call again, which means I have to hold the phone for another hour or so to have another chance to speak with them.
For my case they can solve the problem in 1 hour, but they wasted my 10 hours, and at least waste themself 1-2 hours. Why don't you ask them to work more efficiently? Why do u blame me for the 10 min thing? Can you see which is more important?
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maybe you are true. i just had very very bad luck to receive unworking phones and bad customer service.
Ok, so a few things, first, have you tried activating the phone at a different location, or on your computer through iTunes? I would think an iTunes activation would succeed even if there is no signal, and would make it very apparent that there is an issue with the phone.
Second, and more important, if you are having issues with an apple product, why on earth are you calling if you aren't willing to accept a replacement phone? You can talk about something broken on the phone for 6 months, but if it's broken, no phone call is going to fix it. Apple has excellent warranty service, you should just go to an Apple store and have them look at it.
As for complaining that Apple can't give you a refund but Verizon can... Did you buy the phone from Verizon? Of course apple isn't going to give you a refund for something you bought from somewhere else...
ZOMG Sony... my PS3 that I bought at Best Buy BROEKZ! Give me money back sony!!!
Seriously? If you want to return something, regardless of the reason, you need to return it where you bought it.
Regardless though I truly don't understand what the issue is here, why is it that you don't want to get a replacement unit and would rather try and fix a broken one? I don't know about you, but if I buy something and it's broke, I don't want it fixed, I want it replaced.
And then your 10 hours? It sounds like you kept going in circles because you were clinging to the phone you already had because you didn't want to wait a few more days for a replacement and for some reason couldn't be bothered to go to an Apple or Verizon store...
Second, and more important, if you are having issues with an apple product, why on earth are you calling if you aren't willing to accept a replacement phone? You can talk about something broken on the phone for 6 months, but if it's broken, no phone call is going to fix it. Apple has excellent warranty service, you should just go to an Apple store and have them look at it.
As for complaining that Apple can't give you a refund but Verizon can... Did you buy the phone from Verizon? Of course apple isn't going to give you a refund for something you bought from somewhere else...
ZOMG Sony... my PS3 that I bought at Best Buy BROEKZ! Give me money back sony!!!
Seriously? If you want to return something, regardless of the reason, you need to return it where you bought it.
Regardless though I truly don't understand what the issue is here, why is it that you don't want to get a replacement unit and would rather try and fix a broken one? I don't know about you, but if I buy something and it's broke, I don't want it fixed, I want it replaced.
And then your 10 hours? It sounds like you kept going in circles because you were clinging to the phone you already had because you didn't want to wait a few more days for a replacement and for some reason couldn't be bothered to go to an Apple or Verizon store...
First, I tried the itunes activation several times. no success.
Second, I thought it was a problem I can fix with the help of those customer service guys. That's the reason why I called. However, during the call I only have very limited change to speak with a human, most of the time I spent is waiting. And they won't let you know how long will you wait. Even when speaking with a human, he/she just tell me to repeat restarting/restoring my phone for 20 times. I finally went into a angry mood because no one said sorry to me and no one told me I have to replace the phone earlier.
Third, both apple and verizon refused to give any kind of compensation for the time I wasted. They just kick me back and forth like a ball between them. your example is not funny at all.
Again, i though it was a minor problem which can be fixed by the guidance of customer service. That's the reason I called. I think it will only take 20 min for them to help me figure it out, but unfortunately they spend my whole day. I didn't hang up again and again. they transfered me from one place to another, and each time they asked me to describe the situation, to reset, to restart. I patiently did that. But none of them told me I should have a replacement until 10 hours wasted. That's the reason I am angry with them.
It's just baffling to me that you feel entitled to compensation for your wasted time. That is a concept that is just... odd.
No, you are not entitled to compensation. Some companies will give you something because they want to. But being on hold on an iPhone launch day trying to get an iPhone fixed is not one of those days where you want to be having high expectations of prompt service. Come back and join us in planet Earth. It's a lot more fun down here....
I know it might be odd to ask for compensation for wasted time. I just want to make them know not every customer are like you, easy to fool with.
If iTunes activation failed then there is clearly something seriously wrong with the phone. I would have checked the MEID/ESN and then if activation failed do a DFU Mode restore. If it wasn't working after that, then I would immediately call in or go to the store and ask for a replacement. No more troubleshooting.
I can understand initially thinking the issue could be fixed on the phone, but normally after an hour or so, most people would realize it's not happening and ask if they can get a replacement... or GO TO THE STORE.
As for compensation, yes most CS agents have some (albeit minor) latitude to give some form of compensation if it is warranted, however you are NOT entitled to it. And being surprised that you spent alot of time on hold on an iPhone launch day where at least 1.2million (probably closer to 2million) new handsets were sold is ridiculous, and you aren't going to get compensation for that.
Now honestly, I genuinely don't believe you spent 10 hours on the phone, I'd guess it was 2-3, and you are just upset and using hyperbole. But if it was 10 hours, that is just as much your fault as theirs. If you are getting transferred back and forth and they don't know what you have done... ITS YOUR JOB TO TELL THEM. If you are told to reset your phone and you have already done it 10 times, rather than reset it again... tell them you have already done it. Explain where you are and then REFUSE to do the same thing again. At a certain point, they shouldn't have had to tell you to get a replacement.
Though once again, even if you wanted to start by trying to get the device fixed on a phone call, after 1-2 hours, you should have just gone to the store, and not doing so just doesn't make sense.