My power cord melted and almost caused a fire. What do I do?

Discussion in 'MacBook Pro' started by christall109, Jun 21, 2009.

  1. christall109 macrumors 6502

    Joined:
    Jun 15, 2007
    #1
    So the power cord coming out of the AC adapter to the Magsafe melted and almost started a fire. There is about an inch selection where all I can see now is the metal wiring underneith, all the insulation is off. Is this covered under AppleCare? Since it was smoking and almost caused a fire, would this have harmed my MacBook Pro? I'm lucky that when I returned home nothing was damaged. How do I document this?

    What's protocol on issues such as this? This has never happened to me before.
     
  2. JamesGorman macrumors 65816

    JamesGorman

    Joined:
    Dec 31, 2008
    Location:
    Winnipeg
    #2
    Take it to an apple store. But before you do that, call apple customer support, and tell them what happened. Tell them you weren't home and could have lost your house due to this. With any luck you could be looking at a new unibody macbook pro for this happening.
     
  3. christall109 thread starter macrumors 6502

    Joined:
    Jun 15, 2007
    #3
    Really? I'd just settle for a new charger... Do they do that and how bad does the circumstance have to be for a new unibody?
     
  4. SkyBell macrumors 604

    SkyBell

    Joined:
    Sep 7, 2006
    Location:
    Texas, unfortunately.
    #4
    Even if it's out of warranty, Apple should be able to help you with what to do. Go to an Apple Store and have them check it out, or call their customer support line.
     
  5. splashnader macrumors 6502a

    splashnader

    Joined:
    Jul 1, 2008
    Location:
    Via Satellite
    #5
    Does the computer still work fine? If so just replace the power cord, or have Apple replace it if it's under warranty or you have apple care. A brand new magsafe power cord is not too expensive I don't believe.
     
  6. michael.lauden macrumors 68020

    michael.lauden

    Joined:
    Dec 25, 2008
    #6
    you probably can't prove you have clean power - so hopefully you have a warranty
     
  7. MacDawg macrumors P6

    MacDawg

    Joined:
    Mar 20, 2004
    Location:
    "Between the Hedges"
    #7
    I am with Cassie, take it to the Apple Store with the cord and have them check things out

    Woof, Woof - Dawg [​IMG]
     
  8. NewMacbookPlz macrumors 68040

    NewMacbookPlz

    Joined:
    Sep 28, 2008
    #8
    Even out of warranty, a lot of times, they'll replace adapters that self-fry free of charge.
     
  9. dukebound85 macrumors P6

    dukebound85

    Joined:
    Jul 17, 2005
    Location:
    5045 feet above sea level
    #9
    lol

    you wont get a new unibody

    you may even not get a new charger though you probably will

    in any case, dont use that cord for th time being. if you must, at least super wrap in electrical tape
     
  10. midgetsanchez macrumors regular

    Joined:
    Jun 9, 2009
    #10
    Take a lighter and burn the side of the macbook until it no longer boots (do this outside btw). Claim the damage was caused by the faulty power cord and request a replacement. Apple will provide you with a new unibody.

    /sarcasm
     
  11. dukebound85 macrumors P6

    dukebound85

    Joined:
    Jul 17, 2005
    Location:
    5045 feet above sea level
    #11
    nothing like a good ol case of commiting fraud:rolleyes:
     
  12. MacDawg macrumors P6

    MacDawg

    Joined:
    Mar 20, 2004
    Location:
    "Between the Hedges"
    #12
    Uh, you forgot the ;) or the :p or the :rolleyes: or the :D after your post

    'cause if that was a serious suggestion... it was a bad one

    Woof, Woof - Dawg [​IMG]
     
  13. christall109 thread starter macrumors 6502

    Joined:
    Jun 15, 2007
  14. MacDawg macrumors P6

    MacDawg

    Joined:
    Mar 20, 2004
    Location:
    "Between the Hedges"
    #14
    Karma ;)

    Woof, Woof - Dawg [​IMG]
     
  15. NovemberWhiskey macrumors 68030

    NovemberWhiskey

    Joined:
    May 18, 2009
    #15
    You just want a new charger for something that could have killed you? I'd be furious if this happened to me.

    This is completely inexcusable. Apple needs to look into this matter, as now several people have had a problem with fires/electrical problems.

    Since they aren't being proactive about it, someone needs to sue them for the safety of everyone else involved. I don't mean a lawsuit where someone tries to gain personally, but a class-action lawsuit to make Apple ensure the safety of its products.

    I don't want to have to worry about fires while I sleep.
     
  16. midgetsanchez macrumors regular

    Joined:
    Jun 9, 2009
    #16
    And possibly burn down your house and family. I think this warrants a brand new laptop.
     
  17. dukebound85 macrumors P6

    dukebound85

    Joined:
    Jul 17, 2005
    Location:
    5045 feet above sea level
    #17
    hell, why stop at a new computer. he deserves a 51% stake of apple for this!

    :rolleyes:

    lol no it really doesnt

    stop living in imagination land
     
  18. t0mat0 macrumors 603

    t0mat0

    Joined:
    Aug 29, 2006
    Location:
    Home
    #18
    If it scorched your desk/carpet etc, don't forget to mention that.
     
  19. JamesGorman macrumors 65816

    JamesGorman

    Joined:
    Dec 31, 2008
    Location:
    Winnipeg
    #19
    There was another person who this happened to and they gave him a new macbook pro. And I believe his computer was working fine afterwards, but they replaced it all anyway. So lol at yourself:p
     
  20. instaxgirl macrumors 65816

    instaxgirl

    Joined:
    Mar 11, 2009
    Location:
    Edinburgh, UK
    #20
    You stated that your house could have burned down so to me the only reasonable response is:

    Complain. Loudly.

    People saying no new cord, really? I'd be asking for an investigation into what caused the incident (and for myself to be informed of the outcome) and for my computer to be examined for damage/replaced. If there was so much as a scorch mark on my computer I'd want it replaced. If my furniture had been damaged I'd also be pointing that out.

    Saying that be polite, it's not the staff's fault, but if you do this in store be polite in a clear, carrying voice.
     
  21. midgetsanchez macrumors regular

    Joined:
    Jun 9, 2009
    #21
    http://gizmodo.com/5262590/the-not+so+safe-apple-magsafe-gallery

    [​IMG]

    Seriously though, request a replacement...worst comes to worst they turn you down and say no. it's worth a shot though.

    People have filed class-action lawsuits against Apple for this in the past, and some people here just would just be content with a new power cord? Really?
     
  22. MacDawg macrumors P6

    MacDawg

    Joined:
    Mar 20, 2004
    Location:
    "Between the Hedges"
    #22
    It didn't cause a fire
    It didn't burn down the house
    It apparently didn't even damage the computer

    If it HAD, that would be a different story... but basing everything on what could have happened is tenuous


    Woof, Woof - Dawg [​IMG]
     
  23. dukebound85 macrumors P6

    dukebound85

    Joined:
    Jul 17, 2005
    Location:
    5045 feet above sea level
    #23
    im off to continuously bend my power cable till the stress causes it to malfuntion during use so i can get a free computer. im gonna use my cord stretchedout and turned so the head is at like 90 deg from the cable! that should do it after a few days


    i am going to bend my branklines as well so i can get a new car too

    hmm im gonna also somehow make my house explode with a malfuntioning gas line so i can get a free house lol
     
  24. NovemberWhiskey macrumors 68030

    NovemberWhiskey

    Joined:
    May 18, 2009
    #24
    :rolleyes::rolleyes::rolleyes::rolleyes:

    Who said a 51% stake in Apple?

    I hope you know why we have seatbelts in cars today--along with all the other safety measures designed to save lives: LAWSUITS.

    Without legislation designed to force car companies to look out for safety, you can be sure that they wouldn't be as stringent as they are today.

    Grow up.

    They should replace his computer, and then start looking into this matter and issuing a recall if one hasn't already been issued. Unfortunately, without a lawsuit, I'm pretty sure they are just going to keep going after their profits and not do anything but replace the computers to those few individuals that have had problems.

    You should read up about the history of the Ford Pinto and what kind of calculations the business guys are making behind the scenes--the calculations that determine whether or not they should issue recalls.

    Lawsuits are not all bad. It just depends on the type.
     
  25. JamesGorman macrumors 65816

    JamesGorman

    Joined:
    Dec 31, 2008
    Location:
    Winnipeg
    #25
    I completely agree.
     

Share This Page