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Either way it is going to cost them the same amount... They either give you your money back, and take the laptop back, or they give you a new one and take the old one back.
I would think theyd be more inclined to do the latter, because if they refund you, they risk losing your business for good, vs. a replacement, they've still got you on the hook with their products.
Either way, it costs then the same - and even if they dont want to replace it, if you wanted to you could just take the refunded money and purchase another one.
Now, if you'll excuse me I need to go rehab my thumbs from typing this all out on my iPhone.
nah, they wont be losing near as much money giving them a new computer as opposed to cash back, the build of a computer costs so much for the brains that designed it. the actual building of a computer itself is very vey cheap.especially when you build 9~ million~ of them