Need Help iPhone 7 bricked!!

Discussion in 'iPhone' started by Kramer73, Sep 20, 2016.

  1. Kramer73 macrumors member

    Kramer73

    Joined:
    Sep 30, 2012
    #1
    So i got my 7 on friday and today when i went to software update it listed 10.0.1 was ready for download and install.I thought it was strange that i didn't come with it but went ahead with install. Now i have the lightning cable picture with iTunes logo on screen and keep getting the need to update and restore when i plug it in. Its not taking the restore or update saying there was an error. This happened to my iPad the other day. Not sure if its a wifi issue here at work but when i went home and tried with the iPad it fixed itself. Anybody having this issue or can point me in the right direction?
     
  2. OriginalClone macrumors 6502

    OriginalClone

    Joined:
    Jul 14, 2012
    #2
    Put in DFU mode and restore. Search the site for iPhone 7 DFU.
     
  3. eclipse01 macrumors 68020

    eclipse01

    Joined:
    May 16, 2011
    Location:
    Eau Claire, WI
  4. AppleWarrior macrumors member

    AppleWarrior

    Joined:
    Sep 9, 2016
    #4
    With 10, not 10.0.1
     
  5. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #5
    The official release of iOS 10 is 10.0.1. iPhone 7s come with iOS 10.0.0 installed.
     
  6. daflake macrumors 6502a

    Joined:
    Apr 8, 2008
    #6
    Far from bricked... Follow the instructions above.
     
  7. Bacong macrumors 68020

    Bacong

    Joined:
    Mar 7, 2009
    Location:
    Westland, Michigan
    #7
    make sure you have the newest iTunes installed too.
     
  8. Kramer73 thread starter macrumors member

    Kramer73

    Joined:
    Sep 30, 2012
    #8
    i tried DFU mode multiple times andstill has the cannot contact update server and there is a problem with the iPhone that requires it to be updated or restored windows that pop up
    --- Post Merged, Sep 20, 2016 ---
    iTunes is 12.5.1.21
     
  9. lenard macrumors 6502

    Joined:
    Oct 10, 2007
    Location:
    Raleigh NC
    #10
    I had a similar issue, I disconnect the lighting cable, turned off the phone and then restarted the phone, guess what?
    It started up normal, but was recovering my apps and settings from iCloud, there is a bug in there somewhere.
    I wasted 2 hours on that restore and update.
     
  10. kovey macrumors 6502a

    Joined:
    Apr 10, 2011
    #11
    Of the threads on this forum where people claim their device is "bricked", I've seen maybe .025% actually bricked.
     
  11. eclipse01 macrumors 68020

    eclipse01

    Joined:
    May 16, 2011
    Location:
    Eau Claire, WI
    #12
    although this may be true, I have truly seen a phone "bricked" after an update (which Apple finally blamed on a hardware failure)

    No matter what I did DFU mode and every other idea in the book I could not get it off the itunes plug in screen.
     
  12. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #13
    It is a good reason why you should never get rid of your computer as the iPad Pro will not take it's place here!
     
  13. menist macrumors regular

    menist

    Joined:
    Jun 10, 2010
    #14
    This happened to me too, when I try to updated to 10.01 via iTunes. It turns out being my 3rd party lightning cable that was the problem. I switch to the original cable, and it updated like normal. btw, the error I got was a iTunes error 9.
     
  14. Neebee macrumors 6502a

    #15
    Don't use 3rd party cables with your 7 until they become more compatible is my suggestion.
     
  15. SisterBlue22 macrumors 6502

    SisterBlue22

    Joined:
    Apr 29, 2015
    Location:
    Arizona
    #16
    Did you update iTunes first, before you plugged your phone in?
     
  16. tekjunkie macrumors 6502

    Joined:
    Oct 25, 2013
    #17
    Most of the 3rd party cables are just to charge. No data.. that's why they are cheap/3rd party!
     
  17. LoveToMacRumors macrumors 68020

    LoveToMacRumors

    Joined:
    Feb 15, 2015
    Location:
    Canada
  18. Kramer73 thread starter macrumors member

    Kramer73

    Joined:
    Sep 30, 2012
    #19
    don't know what else to call it other than bricked. you try DFU mode numerous times, unplugging and plugging nothing happens but the lighting cable and the iTunes logo on the screen
    --- Post Merged, Sep 20, 2016 ---
    Apple OEM 6ft cable from retail store
    --- Post Merged, Sep 20, 2016 ---
    yes
     
  19. gaymerraver macrumors member

    gaymerraver

    Joined:
    Sep 14, 2016
    Location:
    Essex/London
  20. Kramer73 thread starter macrumors member

    Kramer73

    Joined:
    Sep 30, 2012
    #21
    Finally got it to restore...Had to restart MacBook pro twice and plug lightning cable and DFU resets I don't know how many times. It wiped it clean which is no big deal there wasn't too much on it other than apps. Just confusing why it didn't have 10.0.1 on it. Just for everyones info its a iPhone 7 128gb matte black. Thanks for all the help and advice.
    --- Post Merged, Sep 20, 2016 ---
    there were a lot of them 1671 16 3099 those are the ones i can remember
    --- Post Merged, Sep 20, 2016 ---
    didn't get a 9 but there were a lot of them lol!!
     
  21. Stereo macrumors member

    Joined:
    Jun 10, 2011
    #22
    I updated via wifi instead of itunes as itunes showed I needed to download 2gb and wifi update via the phone was only 50mb or so.
     
  22. gaymerraver macrumors member

    gaymerraver

    Joined:
    Sep 14, 2016
    Location:
    Essex/London
    #23
    Have you tried the install on a different computer?
    --- Post Merged, Sep 20, 2016 ---
    https://www.ifixit.com/Answers/View/193899/iTunes+Error+16+-+Please+help

    saying here error 16 = hardware failure. I would contact Apple. Applecare will help you out with it they did screenshare (mac) with me the other day when I had battery issues. Helps them a lot to diagnose the issue quicker so you're both on the same page even though you're complicit as them in this regard.
     
  23. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #24
    iTunes will always get the full installer, while OTA will generally go for the delta update (although sometimes a full installer could be needed as well and that's what would be offered).
     
  24. ABC5S Suspended

    ABC5S

    Joined:
    Sep 10, 2013
    Location:
    Florida
    #25
    Should not have to be that way. Apple should give us a way that we can we re-store our messed up downloads without having a computer. Didn't Tim Cook say that the iPad Pro would be our notebook replacement? I got rid of my MacBook Pro, and I have now a iPad Pro for that purpose. So what happens if I have a messed up download on my iPhone or iPad Pro?
     

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