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MacGizmo

macrumors 68040
Original poster
Maybe not the right place, but the normal Google searches almost all lead to a Microsoft help page that is of absolutely no help whatsoever.

I have a Lenovo laptop that currently has Windows 11 installed, along with Office 365. It has two user accounts set up. There is very little existing data and just a few 3rd party apps installed between the two users.

My son wants it for college and I would like to give it to him in as new a state as possible.

So I EITHER need to create a new user (which I can obviously figure out how to do) and then completely erase all data/settings for the two existing users – all without reinstalling Windows.

OR, I need to completely reset the laptop to it's original setup. No discs were provided with the laptop, so it's obviously some sort of cloud re-install much like the Mac.

I would love to get some advice and/or step-by-step instructions from more experienced Windows users here. I more than know my way around a Mac, but I'm a little less confident on Windows.

Thanks in advance!
 
From ai in google search for "completely reset lenovo windows 11 laptop" :

Using the Windows Settings menu
If your laptop is working and you can get to your desktop, this is the easiest method. [1]
    • Click the Start button and select the Settings gear icon.
    • In the left menu, click System.
    • Scroll down and click on Recovery.
    • Look for the Reset this PC section and click Reset PC.
    • You will see two choices: Keep my files or Remove everything. Select Remove everything for a full factory reset.
    • Choose between Cloud download (downloads a fresh Windows copy from the internet) or Local reinstall.
    • Click Next.
      • Finally, click Reset. The laptop will restart a few times and may take up to an hour to finish.

      • Once the reset is 100% complete, the laptop will boot up like it is brand new. You will see the initial Windows setup screen. You will need to select your country, connect to a Wi-Fi network, and sign in with or create a Microsoft account.

      • Difference between cloud download or local reinstall :
        • Choose Cloud Download if you have a fast internet connection or if your laptop is crashing, freezing, and experiencing severe system errors.
        • Choose Local Reinstall if you have limited data, no internet access, or just want to wipe the laptop quickly to sell it.
 
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