Negative Black Issue. *Replaced, but now ANOTHER problem!!

Discussion in 'iPod touch' started by delude, Jan 6, 2008.

  1. delude macrumors 6502

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    #1
    UPDATE
    I would REALLY appericate if a few more people could at least go to www.ipodtest.notlong.com on their touch and tell me if in the bottom left corner or the middle right they can see a dotted black.
    *************************************************

    UPDATE

    *************************************************

    Please can I ask a few people to help me out, and test something?
    Can you go to YouTube on your iPod Touch and search 'batman begins'. Then go on the third one down, which is 02:08 in length and is hosted by 'daneimp'. Please can you watch the video and tell me if any of the black or dark colours are shown as dots, like the picture of the battery image that cjmal posted frther down. Please especially look at the shaded side of the womans face on the left side of the screen at 00:47. Also when the dude whips the cape out a dotted black can be seen on my iPod Touch.

    I would be so grateful if a few people could do this, and tell me the week of their iPod and if they too can see the dots like in cjmals battery picture.

    Also, could you go to www.ipodtest.notlong.com and feedback on if the bottom left corner and middle right is sort of grainy, with dotted blacks.

    Thanks!

    *************************************************




    Hey everybody.

    I have a 45-week 16gb iPod Touch, which I thought was perfect until I started to watch a few vids. There was also a website somewhere which I browsed in safari to check the screens contrast etc, and all seemed to be great.

    So...here's the point of the thread. Is the negative black issue when the dark/black parts of the screen are shown as dots? Like different colours? I'm not sure if it’s just the quality of the videos but on the darker parts of videos the black is often made of lots of dots, or squares filled with dots randomly placed everywhere. I would make a video but I don't think it would be clear enough, like all of the other videos I have seen when I have searched 'Negative Black'.

    Should I contact Apple? (Something I REALLY didn't want to do and fuss about)

    Thanks

    EDIT: I suppose if there is an issue then it would be better to solve it sooner so that I wouldn't have to worry about a firmware that couldn't be downgraded.
     
  2. CorTeX macrumors member

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    #2
  3. delude thread starter macrumors 6502

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    Cortex, could you explain what you see to me?
     
  4. CorTeX macrumors member

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    #4
    Well it looks like the shadows or light effects looks bad, like the halo around the battery when the ipod is wired ...
     
  5. delude thread starter macrumors 6502

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    #5
    I've only really just noticed but there are two glows around the battery when mine is hooked up. One at the top left diagonal and one to the top right. If I look closely they are both dotted at the edge.
     
  6. gowanis macrumors 6502

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    Sep 22, 2007
    #6
    check out this web page with your touch:

    http://www.lagom.nl/lcd-test/small/

    if you have the negative issue, it will be apparent in the contrast test (won't go from darkest to lightest properly)
     
  7. cjmal macrumors 6502

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    Feb 25, 2007
    #7
    Delude, this is what negative blacks look like
    [​IMG][​IMG]

    Cortex, I think you have a contrast problem. Does it look similar to this image?
    [​IMG]
     
  8. CorTeX macrumors member

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    #8
    yes it is a contrast problem, are they going to change my ipod ?
     
  9. delude thread starter macrumors 6502

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    #9
    Thanks very much cjmal. Are the pictures on the top what they are meant to look like? My battery looks like the other picture you posted, and those sort of dots or pixels also seem to be present with darker colours. I'll try to take a video and post it.

    EDIT: Okay, I've tried recording my Touch with my Digital Camera and Video Camera but neither make the picture come out too good.

    *************************************************

    Please can I ask a few people to help me out, and test something?
    Can you go to YouTube on your iPod Touch and search 'batman begins'. Then go on the third one down, which is 02:08 in length and is hosted by 'daneimp'. Please can you watch the video and tell me if any of the black or dark colours are shown as dots, like the picture of the battery image that cjmal posted above. Please especially look at the shaded side of the womans face on the left side of the screen at 00:47. Also when the dude whips the cape out a dotted black can be seen on my iPod Touch.

    I would be so grateful if a few people could do this, and tell me the week of their iPod and if they too can see the dots like in cjmals battery picture.

    Also, could you go to www.ipodtest.notlong.com and feedback on if the bottom left corner and middle right is sort of grainy, with dotted blacks.

    Thanks!

    *************************************************
     
  10. delude thread starter macrumors 6502

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    #10
    I have updated my posts and would be extremely grateful if a few people could help out.
     
  11. LordEntropy macrumors regular

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    #11
    I will have a look later and report back.
     
  12. delude thread starter macrumors 6502

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  13. CorTeX macrumors member

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    #13
    OK, let me know
     
  14. delude thread starter macrumors 6502

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    #14
    Cortex, could you read the starred part of my post and try it too? Just to see if we have the same problem.
     
  15. CorTeX macrumors member

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    #15
    I do not have wifi right here sorry.
    BTW I called Apple they sarted to bored me since I am no more under the 90 days. Anyway I said that my ipod have a defective screen contrast problem and that it is cover by the warranty. They took me for stupid and told me to try the ipod touch repair test on the support site and to call them back tomorrow if the problem still occur (of course it will). Then they talk about "take and repair", that they will send me a box to give them back my ipod ....
     
  16. delude thread starter macrumors 6502

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    #16
    What is this 'repair test' thing?
    I'm still within the 90 days, but hope that both of us will be able to get the problems sorted.
     
  17. CorTeX macrumors member

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    #17
    http://www.apple.com/support/ipodtouch/troubleshooting/ they told me to do this. I don't care about the 90days things if my screen have a problem they have to exchange it, it is part of the warranty. After 90 days they said you don't have the phone help anymore but how do you want to contact them without the phone lol
     
  18. LordEntropy macrumors regular

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    #18
    Have done all of the above and everything looks good to me, sorry.

    May look like a warranty return for you.
     
  19. CorTeX macrumors member

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    #19
    I had some hard time to explain them the problem so i'll try to show them the battery picture you posted tomorrow.
     
  20. CorTeX macrumors member

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    #20
    Apple send me a box to return it *waiting for it*
     
  21. delude thread starter macrumors 6502

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    #21
    Well I think I'm going to go to an Apple shop at the weekend and see. Of coourse this means I'll have to restore it, but will also add images and videos that proves thre is something wrong.

    I would REALLY appericate if a few more people could at least go to www.ipodtest.notlong.com on their touch and tell me if in the bottom left corner or the middle right they can see a dotted black.

    Thanks!
     
  22. Terberculosis macrumors newbie

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    #22
    I didnt notice any black dotted line, just a pic of some guy on fire. It looked nice.
    Hope that helps
     
  23. delude thread starter macrumors 6502

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    #23
    Thanks very much. Now I can actually tell the 'Genius' that I have had others try to view the image, and have seen it as fine, just in case they don't believe me or 'don't know anything about it'.

    Do you think I should also try to get a brand new replacement? (Has anybody else received a BRAND NEW iPod Touch as a replacement?) I don't really think I'd be too happy with a refurb:confused:

    Would it be worth asking for the manager if they will not give me a new one?

    Thanks so much in advance,
    James
     
  24. CorTeX macrumors member

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    #24
    i have sent my ipod back and i'm waiting fot the apple diagnostic. I hope they'll give me a new one
     
  25. godisjustpreten macrumors member

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    #25
    I received a brand new iPod Touch as a replacement. Just request one. Talk to the manager if you need to. I'm somewhat confused why you are not sure if you *deserve* a new one, rather than a refurb from the exchange stock.
     

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