I don't understand why Apple authorizes resellers that have zero return policy or customer satisfaction guarantees, especially on hardware and more significant purchases. I just found out the reseller I ordered a new MBP from has zero return policies on so-called custom configured hardware purchases (yes, didn't think I should check). Contrast that with Apple's unconditional 14-day return policy on any product. I felt a bit blindsided by this discovery (some more experienced shoppers will see me as naive, no doubt). Even though I fulfilled Apple's return policy described here: http://www.apple.com/legal/sales-support/sales-policies/reseller.html , Apple still denied any possibility of return as did the 3rd party reseller. I've called Apple support and explained the situation as well as how I fulfilled the requirements stated above, but to no avail. Everyone I've spoken to at Apple Support and my local Apple store empathized and saw my point, but "there was nothing they could do". Hindsight being 20/20, I will personally never order or purchase from an authorized Apple reseller ever again, regardless of some of the particular incentives at the time. It is not worth it. You will not get anywhere near the support and satisfaction guarantee period. Though I never intended to return the item, I certainly felt my satisfaction as a regular Apple product customer & user would have carried more weight with Apple, regardless of where the Apple product was purchased. I am disappointed in what I feel is a flawed policy (allowing no return policies by 3rd party resellers), as well as disappointed in finding no real help from Apple when I reached out with the details on my particular situation. Hopefully someone will change the rules eventually, even if it is just requiring an upfront disclaimer on a sale that "it cannot be returned or exchanged under any circumstances". Live and learn. Maybe someone will find my comments helpful.