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nevesis

macrumors 6502
Original poster
Jun 29, 2007
277
96
Just got home with my new 16" MacBook Pro. I had ordered online from Apple and had it built with 32GB of ram.

I opened it up, turned it on and everything looked good. Went through the basic setup, opened safari, checked a couple sites, and closed the lid. Came back from a few errands, and opened up the computer again and I see a vertical line in the screen. Restarted a few times, and it was still there.

After a few more minutes, the issue started to get worse, and now I can't even get into MacOS.

I'll be bringing it in tomorrow to return. The store doesn't stock any with 32GB of ram, so I most likely have to place a new order.

Extremely disappointed right now.

gV18Jki.jpg
 
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nevesis

macrumors 6502
Original poster
Jun 29, 2007
277
96
That’s a cracked / damaged LCD. Did anything land on it or apply pressure to the screen?

The screen isn't cracked, the display is perfect other than the lines and complete distortion. The computer won't boot normally either now.

Zero pressure applied to the screen. (why would anyone do that) I had it home for 10 minutes. Didn't drop it or anything. I've had Macs/Apple Products for 20 years. I treat them like an infant. This was not cheap, so I was sure to be extra careful.
 

Lobwedgephil

Contributor
Apr 7, 2012
5,471
4,333
Really sucks but it happens every once in a while. I bought my wife a MacBook Air recently that was DOA as well, not like yours but would never boot up.
 

jerryk

Contributor
Nov 3, 2011
7,275
4,107
SF Bay Area
Just got home with my new 16" MacBook Pro. I had ordered online from Apple and had it built with 32GB of ram.

I opened it up, turned it on and everything looked good. Went through the basic setup, opened safari, checked a couple sites, and closed the lid. Came back from a few errands, and opened up the computer again and I see a vertical line in the screen. Restarted a few times, and it was still there.

After a few more minutes, the issue started to get worse, and now I can't even get into MacOS.

I'll be bringing it in tomorrow to return. The store doesn't stock any with 32GB of ram, so I most likely have to place a new order.

Extremely disappointed right now.

gV18Jki.jpg

That is bad. Some stores carry the 32GB 2 TB model You might see if there is one in your area that has one in stock. Maybe they can do a swap.
 
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Nacho98

Suspended
Jul 11, 2019
729
674
god that sucks, definitely return.

ive got a 32 gig model on order and dread having a qc issue. so far on BTOs im 3/3 in being lucky while the one stock config i have now it took until the 4th one (1 - chip in lid, 2 - awful backlight bleed, 3 - looked good and set it all up only to get a scrambled screen every time i opened the lid).

definitely something to be said for being able to go through 4 in a couple days with stock configs, so i hope my BTO shows up ok.
 

Velin

macrumors 68000
Jul 23, 2008
1,743
1,308
Hearst Castle
I've cracked screens before. And that looks like a cracked screen. Did the laptop fall, or did something fall on it? Look at the bottom left, you can see where the screen is starting to delaminate, around the area of distortion.

No way Apple shipped it like that. And as the poster above me pointed out, the bend/snap is clearly visible under the lid camera.

Sorry, that screen was dropkicked. I've done it, that's exactly what it looks like.
 
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LoganT

macrumors 68020
Jan 9, 2007
2,382
134
I've cracked screens before. And that looks like a cracked screen. Did the laptop fall, or did something fall on it? Look at the bottom left, you can see where the screen is starting to delaminate, around the area of distortion.

No way Apple shipped it like that. And as the poster above me pointed out, the bend/snap is clearly visible under the lid camera.

Sorry, that screen was dropkicked. I've done it, that's exactly what it looks like.

You seriously think it’s impossible that a MacBook Pro that has been shipped from far away and flown thousands of miles couldn’t have been banged up in shipping?

Not sure why so many people just assume the OP drop-kicked their new MacBook Pro when it’s most likely they got a dud. Things happen.
 
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nevesis

macrumors 6502
Original poster
Jun 29, 2007
277
96
I've cracked screens before. And that looks like a cracked screen. Did the laptop fall, or did something fall on it? Look at the bottom left, you can see where the screen is starting to delaminate, around the area of distortion.

No way Apple shipped it like that. And as the poster above me pointed out, the bend/snap is clearly visible under the lid camera.

Sorry, that screen was dropkicked. I've done it, that's exactly what it looks like.

It was not dropkicked.

I took another photo from a different angle to show the entire screen with minimal reflections.

QWpMS6P.jpg
 
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konqerror

macrumors 68020
Dec 31, 2013
2,298
3,698
You seriously think it’s impossible that a MacBook Pro that has been shipped from far away and flown thousands of miles couldn’t have been banged up in shipping?

Shipping damage would be reasonable if the OP reported the problem was there when they first turned on the device, but the OP reported it worked fine until it was left unattended for a period of time.
 

nevesis

macrumors 6502
Original poster
Jun 29, 2007
277
96
OP did you ever put a hard shell case on the computer?

No, I had it home on my desk for 10-15 minutes, went through setup, browsed macrumors/YouTube for a minute, closed the lid and ran some errands. Came back, opened it up again to begin checking some work email, and noticed the vertical lines. I reset the PRAM, and did a few restarts, and then issue started getting progressively worse to the point where 95% of the screen is blank now and I can't access any of the OS.
 

nevesis

macrumors 6502
Original poster
Jun 29, 2007
277
96
Look at the bottom left, you can see where the screen is starting to delaminate, around the area of distortion.

That's literally the reflection of the charging cable.
[automerge]1574732437[/automerge]
Maybe you closed lid and there was an object on trackpad.

I think I would have been aware of that. Nothing was near the trackpad other than my own fingers. I even washed my hands thoroughly before touching the thing for the first time. I am VERY OCD about my Apple products, and treat them all very carefully. This cost me $3k, the first time I literally used it, I made sure nothing that could damage it whether it be liquid or otherwise was anyway near the thing.
 

littlepud

macrumors 6502
Sep 16, 2012
436
269
If there's no physical damage, most likely culprit is the GPU or VRAM being DOA, especially if the computer won't boot past the firmware.
 
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twennywonn

macrumors regular
Mar 15, 2012
242
247
The screen isn't cracked, the display is perfect other than the lines and complete distortion. The computer won't boot normally either now.

Zero pressure applied to the screen. (why would anyone do that) I had it home for 10 minutes. Didn't drop it or anything. I've had Macs/Apple Products for 20 years. I treat them like an infant. This was not cheap, so I was sure to be extra careful.

The screen is cracked internally there is no debate. I'm not debating whether you cracked it or not because you already know if you did.
 

nevesis

macrumors 6502
Original poster
Jun 29, 2007
277
96
The screen is cracked internally there is no debate. I'm not debating whether you cracked it or not because you already know if you did.

Actually, I thought you were referring to the glass. The LCD definitely is cracked in that one small spot. I literally did nothing to cause it (e.g. stress, dropping etc) Just opened and closed the lid carefully the few minutes I had the machine.

Are these LCD's on the new MBP's thinner than the last gen's model?
 
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Velin

macrumors 68000
Jul 23, 2008
1,743
1,308
Hearst Castle
You seriously think it’s impossible that a MacBook Pro that has been shipped from far away and flown thousands of miles couldn’t have been banged up in shipping?

Not sure why so many people just assume the OP drop-kicked their new MacBook Pro when it’s most likely they got a dud. Things happen.

Sorry, wasn't saying the OP did it. Shipping, absolutely could have happened. We've all seen the delivery folks heaving fragile packages like they were dumbells. Maybe something happened while OP was away.

Regardless, the screen is borked. Get it returned within the 14-day window, no question. You'll feel alot better about getting a brand new machine without these issues.
 
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