OK, so I've been struggling to get my G5 working since its delivery in September. This has involved lots of shipping equipment back and forth.
On Friday, FedEx attempted delivery of a replacement Cinema Display HD, the latest thing to get swapped out. They left a door tag, so I went to go pick it up at the FedEx office.
When I got there, I discovered that Apple has, as of about a week ago, put in place new delivery requirements on everything they ship out that require (first) that only the named recipient can sign for a package, not an apartment manager or any other third party, and (second) that they are specifically forbidden from releasing the package over the counter at a FedEx location even to the named recipient.
Of course, since I have to go to work during the week, this makes it impossible to have anything delivered at home (since I won't be there) or at work (because receiving would have to sign for the package, not me, and the requirements apparently do not permit this.)
So, faced with this, I had to refuse delivery, and I'm waiting until Monday to see what happens next. The tier-2 tech support rep who's been handling my problems at Apple got an earful on his voice mail, so I guess I'll hear what he has to say on Monday.
-- Mark
On Friday, FedEx attempted delivery of a replacement Cinema Display HD, the latest thing to get swapped out. They left a door tag, so I went to go pick it up at the FedEx office.
When I got there, I discovered that Apple has, as of about a week ago, put in place new delivery requirements on everything they ship out that require (first) that only the named recipient can sign for a package, not an apartment manager or any other third party, and (second) that they are specifically forbidden from releasing the package over the counter at a FedEx location even to the named recipient.
Of course, since I have to go to work during the week, this makes it impossible to have anything delivered at home (since I won't be there) or at work (because receiving would have to sign for the package, not me, and the requirements apparently do not permit this.)
So, faced with this, I had to refuse delivery, and I'm waiting until Monday to see what happens next. The tier-2 tech support rep who's been handling my problems at Apple got an earful on his voice mail, so I guess I'll hear what he has to say on Monday.
-- Mark