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New Cust O2 Order Status in MY O2

G

glanv

macrumors regular
Original poster
Jun 19, 2008
239
0
Hello all

I will probably get slated for starting a new thread, but seeing as all the other threads are overwhelmed by disgruntled existing users I thought I'd try and attract the new customers to this thread.

I was successful in ordering a 16gb black this morning - luckily I was in work early and no-one was in the office so I could dive in and go for my life! Managed to get the order done and dusted by approx 0810! Got an order confirmation email, but as of yet haven't had another to follow this sentence in their email:

"We're just currently processing your request and we'll be in touch shortly to let you if it's been accepted and when it will be dispatched."

Checked the status in MY O2 but it just says "In Progress".

Has anyone had more than this?

Cheers!
 
Nope, that seems to be where everyone is at the moment. Same for me. Have had a 3rd email from O2 though...

Your order is still being processed and, if accepted, should be despatched to you within the next 5 days. Any iPhone 3G orders will be delivered on or after 11th July.
Click to expand...
 
Markleshark said:
Nope, that seems to be where everyone is at the moment. Same for me. Have had a 3rd email from O2 though...
Click to expand...

Cheers. It seems a little cheeky to now turn around and say:

"Your order is still being processed and, if accepted, should be despatched to you within the next 5 days. Any iPhone 3G orders will be delivered on or after 11th July."

I have the day booked off work, originally to queue up at shop, if the delivery doesn't happen I will be a little bit pi**ed. However, it isn't the end of the world! Hopefully we'll be lucky!
 
glanv said:
Cheers. It seems a little cheeky to now turn around and say:

"Your order is still being processed and, if accepted, should be despatched to you within the next 5 days. Any iPhone 3G orders will be delivered on or after 11th July."

I have the day booked off work, originally to queue up at shop, if the delivery doesn't happen I will be a little bit pi**ed. However, it isn't the end of the world! Hopefully we'll be lucky!
Click to expand...

Exactly the same here, got the day off to queue. What the heck, I'll be disappointed if it doesn't arrive, but it will eventually. Good luck to you sir, I hope yours arrives.
 
Markleshark said:
Exactly the same here, got the day off to queue. What the heck, I'll be disappointed if it doesn't arrive, but it will eventually. Good luck to you sir, I hope yours arrives.
Click to expand...

Same to you squire! I'll be sure to post back my cheers of joy or tears of frustration!
 
After ordering this morning, I had to call O2 to go through some extra verification/ID checks. After that was all done, the operator I was speaking to said my new iPhone should arrive on Friday.
My latest email says the following:

Re: Order Number on-XXXXXXXX

We just want to keep you updated on the progress of your order. Your order has now been passed to our warehouse for processing and we'll let you know shortly if it's been confirmed and when you can expect to receive it.

You can easily track the progress of your order online by visiting www.o2.co.uk/trackyourorder

Thank you for choosing O2. We look forward to welcoming you as a customer.
Click to expand...
 
croshtique said:
After ordering this morning, I had to call O2 to go through some extra verification/ID checks. After that was all done, the operator I was speaking to said my new iPhone should arrive on Friday.
My latest email says the following:
Click to expand...

Hi,

do you have their number? I would like to call o2 to know the status of my order.

thanks
 
croshtique said:
After ordering this morning, I had to call O2 to go through some extra verification/ID checks. After that was all done, the operator I was speaking to said my new iPhone should arrive on Friday.
My latest email says the following:
Click to expand...

croshtique, did you get a message on screen asking you to call for extra verification? Or was it in an email?

Markleshark, I didn't have to call either but I guess croshtique's one step ahead of us! I may not be able to resist calling O2 now to see what the score is!!
 
glanv said:
croshtique, did you get a message on screen asking you to call for extra verification? Or was it in an email?

Markleshark, I didn't have to call either but I guess croshtique's one step ahead of us! I may not be able to resist calling O2 now to see what the score is!!
Click to expand...

No, no disrespect to croshtique but I don't think it's something people/addresses with 'good' credit ratings have to do.

ssierra, tried that they can't tell you. Online only.
 
I don't think it'll change its status until late Thursday or early Friday morning. Not that that helps anyone, least of all me...!
 
Amazing!!

I just called them at 0870 225 7879 and a very kind guy told me that my order was accepted and the credit check was passed but there is not stock for my order. I placed it at 8:41 (that was the first email) and the web had stock until the 11:00 or so.
He told me that they will try to fulfil my order on 11th...
I can’t believe that they sold iphones without stock, imagine how many will have this problem if my order was at that time.

:(
 
ssierra said:
Amazing!!

I just called them at 0870 225 7879 and a very kind guy told me that my order was accepted and the credit check was passed but there is not stock for my order. I placed it at 8:41 (that was the first email) and the web had stock until the 11:00 or so.
He told me that they will try to fulfil my order on 11th...
I can’t believe that they sold iphones without stock, imagine how many will have this problem if my order was at that time.

:(
Click to expand...

Yeah, as far as I can gather all the orders are showing out of stock at the moment. I think O2's whole process has been a little backwards.
 
ssierra said:
Amazing!!

I just called them at 0870 225 7879 and a very kind guy told me that my order was accepted and the credit check was passed but there is not stock for my order. I placed it at 8:41 (that was the first email) and the web had stock until the 11:00 or so.
He told me that they will try to fulfil my order on 11th...
I can’t believe that they sold iphones without stock, imagine how many will have this problem if my order was at that time.

:(
Click to expand...

Markleshark said:
Yeah, as far as I can gather all the orders are showing out of stock at the moment. I think O2's whole process has been a little backwards.
Click to expand...

I just called the number you posted ssierra and also spoke to a rather nice chap. He checked my order for me and confirmed it had been placed and a counter (I think that's what he said) has been put against it. I assume this means it has been assigned to an item of stock. He said that delivery cannot be confirmed for sure at the moment but it is expected that I should get it Friday no problem.

Not going to get too excited mind, I have the worst luck in the world with ordering things - they always take ages to arrive!
 
glanv said:
I just called the number you posted ssierra and also spoke to a rather nice chap. He checked my order for me and confirmed it had been placed and a counter (I think that's what he said) has been put against it. I assume this means it has been assigned to an item of stock. He said that delivery cannot be confirmed for sure at the moment but it is expected that I should get it Friday no problem.

Not going to get too excited mind, I have the worst luck in the world with ordering things - they always take ages to arrive!
Click to expand...

at what time di you pace the order?

cheeers
 
Got through to 'Stephen'.

Great guy, my order has been accepted, don't need to do anymore credit checks. He said they are aiming to have everyones iPhones who we're successful today out by Friday and advised me to ring back Wednesday or Thursday and they'll know for sure.

Happy Days.
 
Markleshark said:
Got through to 'Stephen'.

Great guy, my order has been accepted, don't need to do anymore credit checks. He said they are aiming to have everyones iPhones who we're successful today out by Friday and advised me to ring back Wednesday or Thursday and they'll know for sure.

Happy Days.
Click to expand...

Happy Days indeed! Now everyone keep everything crossed and we'll all be OK! I'm off to watch TV with the missus now as she has lost me to MR for last week or two! A glass of white and try not to have any thoughts about that phone!

Cheers everyone!
 
glanv said:
Happy Days indeed! Now everyone keep everything crossed and we'll all be OK! I'm off to watch TV with the missus now as she has lost me to MR for last week or two! A glass of white and try not to have any thoughts about that phone!

Cheers everyone!
Click to expand...

Yeah, sounds about right. Your a good 'en glanv, and I'll be sure to update this thread with the outcome, make sure you do the same. ;)
 
Im still on the first email as well havnt had the second one yet unfortunately. My order went through at about 8.21
 
I placed an order this morning and got my first email back from 02 at 9.31 and have had 2 other emails say almost the same thing from them. So I thought I would give them a call to make sure.

I was told that I have an order but due to the volume of orders from existing 02 customers that have priority over new customers that its doesn’t look likely that I will get an iphone on Friday but I would get one asap when they have more stock
 
That is the funniest quote ever...

You only have to browse this forum to see that the majority of existing users couldn't even get onto the upgrade page let alone actually place an order!
 
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