Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

segrobja

macrumors regular
Original poster
Sep 20, 2013
232
121
NYC
Went to setup two new HomePods as a stereo pair and keep running in to an issue where they get stuck in "Configuring"

I have removed them, reset them, tried adding them again. No luck. Any idea what to do here?
 

segrobja

macrumors regular
Original poster
Sep 20, 2013
232
121
NYC
No and I think the issue is they are getting stuck updating to 16.3. They each came today with 16.0 installed
 

dallardice

macrumors regular
Jan 29, 2008
240
102
I'm in the same position. They're stuck in Configuring before they get to the Software Update stage. I updated to the new HomeKit configuration when it was available in case that's the issue. Have tried numerous things including connecting the HomePod to a Personal Hotspot but haven't had any success. Leaving them overnight in the hope that something resolves as server demand drops.

I can play to them both but only as two independent HomePods, not as a stereo pair.
 

ksj1

macrumors 6502
Jul 17, 2018
294
535
I just set mine up an hour ago. I set one up first, then the other, which asked if I wanted it to be a stereo pair. I said yes and it got through configuring in just a few minutes. I let them sit there for a while and I just started the 16.3 upgrade.

Edit - 16.3 upgrade completed successfully
 
Last edited:
  • Like
Reactions: curdy

EastHillWill

macrumors 6502
Dec 2, 2020
472
550
Boise, ID
No and I think the issue is they are getting stuck updating to 16.3. They each came today with 16.0 installed
Hmm. Asking because I’ve had this issue with two different HomePods (big and small) and what worked was updating and THEN resetting. Thankfully the updates eventually took despite being stuck in configuration. Bit of a pain, but smooth sailing since.
 

KobeMamba

macrumors newbie
Feb 3, 2023
5
0
I did one homepod at a time for the initial setup, but the setup process was interrupted and then closed. I brought my Ipad over and then was able to restart it and finished correctly and updated correctly. Original Poster is it possible if you have another apple product (ipad) to restart the setup process over again. That is how iIwas able to give it a kick start again. ( so this could help with your update.) Note for my update though I had both speakers already declared as a stereo pair before updating them to 16.3
 

jbaugher

macrumors newbie
Mar 23, 2009
5
0
I got 2 today and started setting them up One at a time. They seemed to hang on updating To 16.3. Let them set and eventually they updated. But when they rebooted they came up with a different MAC address on my Wi-Fi. So had problems, even though they would work with Apple TV but not with Siri or seeing the internet. Seem to change MAC address every time it rebooted. Which my Wi-Fi does not like. So reset both back to factory (and as they were now upgaraded to 16.3) they came up with original Mac Id so was able to get them working properly. But if I reboot or power off and on they come back on with new MAC address, so are blocked on my Wi-Fi to internet.
 

metzy25

macrumors 65816
May 7, 2011
1,066
104
Anyone having issues pairing it your Apple TV? I had my HomePod mini paired just fine. Going through the set up of the new HomePod, it asks if I want to pair with my Apple TV. Which I select yes. Yet I get no tv sound through it.
 
  • Like
Reactions: mommybetts79

ksj1

macrumors 6502
Jul 17, 2018
294
535
Anyone having issues pairing it your Apple TV? I had my HomePod mini paired just fine. Going through the set up of the new HomePod, it asks if I want to pair with my Apple TV. Which I select yes. Yet I get no tv sound through it.
You might check in the Apple TV setup that the Homepod is the default speaker.
 

metzy25

macrumors 65816
May 7, 2011
1,066
104
You might check in the Apple TV setup that the Homepod is the default speaker.
That’s what I thought to, but doesn’t even show the HomePod as an option. Just shows tv speakers.
 

abraxian

macrumors member
Jun 3, 2013
49
6
I cannot get my two new HomePods to work. And I've reset everything. Multiple times. Now my two HomePod minis won't set up right either. I've got from Apple TV 4K + 2 x HomePod mini to only the Apple TV working. So annoyed. They simply will not finish configuration. They're fully updated to 16.3 and everything. Half a mind to sack the whole lot off and return them.
 

dallardice

macrumors regular
Jan 29, 2008
240
102
There's a report on Reddit that Apple are aware of the problem and iOS 16.3.1 will fix it and may be released as soon as Monday. I'm now trying to resist the temptation to go through the convoluted process that @jwstock went through in the hope that there's an easier answer early next week but it's very annoying to get a new product and be unable to use it properly because of a mismatch between OS releases.
 

dallardice

macrumors regular
Jan 29, 2008
240
102
Managed to get mine working by using an iPhone that hadn't upgraded to the new architecture, setting up a New Home and adding them to that which triggered the update to 16.3. Then reset them and added them to the original home. Working at last!
 
  • Like
Reactions: Mighty Joe

DanielGMac

macrumors member
Jan 9, 2011
47
3
Mine originally did that. I reset it to factory settings and rebooted and went to dinner. When I came back it was updated.
 

EJSMD

macrumors newbie
Feb 13, 2023
3
3
Here's what worked for me. Took about a week, but finally we're running fine.

I got two new HomePods on release. Many efforts to install were unsuccessful as HomePods got stuck with message that they were awaiting configuration. At this point, they'd play music, but would not make stereo pair or attach to Apple TV. Both HomePods would not update from version 16.0 factory OS. After reading site, concluded my issue is that I was running the new Home architecture which was released in December then pulled (but only after I'd gotten it installed).

Many troubleshooting moves and many, many resets and 45 min support call later, this is what worked.

Start from Factory reset. Installed from wife's iPhone which is attached to a different Apple ID. Create new "Test" Home and install HomePods there (otherwise would not install as I she was not main home administrator). From here, HomePods were able to successfully update to OS 16.3.1. Confirm all is well and Homepods working out of config state. Do another factory reset. Reinstall with my iPhone on main Home network successful. Delete "test" home from wife's iPhone.
If this didn't work, next move would be to take to a friend's house and have them install on their home network and update to 16.3.1. After that, diconnect from network and do factory reset. Device now in 16.3.1 ready for fresh install at my house. Pretty sure that would have worked too. Key to getting HomePod to work on network with new Home architecture was to update OS to 16.3.1.
Hope that helps.
 
  • Like
Reactions: Mighty Joe

EJSMD

macrumors newbie
Feb 13, 2023
3
3
Managed to get mine working by using an iPhone that hadn't upgraded to the new architecture, setting up a New Home and adding them to that which triggered the update to 16.3. Then reset them and added them to the original home. Working at last!
This is basically the same thing I did as described below. Was on the verge of giving them to a buddy. I'd tell him -- "hey take these home, install them and enjoy for a week. Let me know if you like them. I'll come pick them up later."
 

rowets

macrumors newbie
Apr 18, 2012
2
0
I followed @Mighty Joe and that worked for me.
Had 2 homepods (large) arrive on ios16.0, configured the first and everything was good and it updated to 16.3.2 all in the space of about 20 minutes.
The second just would not get past configuring (i waited about an hour). So i got a test phone with a different apple id and created the empty home and after the reset, it configured and updated to ios 16.3.2.
Did another reset and put it back to the original home and it sat configuring for hours so i got fed up and went to bed.
Next morning it had all configured and is working.
Obviously the problem is that the software doesn’t update until AFTER the configure step, so if the config step is a bit screwy you can’t apply a patch cause you can’t get to the software update stage, come on Apple, this is the wrong way round, it should turn on and check the software FIRST.
And why one device takes a fews mins to configure and the other takes around 10 hours is nuts!
Hope this helps somebody, Trev
 

TonyC28

macrumors 68030
Aug 15, 2009
2,764
6,941
USA
I'm experiencing this now too. The interns running Apple's HomeKit program are effing killing it lately. Keep up the good work kids!
 

TonyC28

macrumors 68030
Aug 15, 2009
2,764
6,941
USA
Ok that last post wasn't helpful, so here's how it got resolved for me after working with Apple Support.
The backstory: I had two HomePod Minis in my Home. I removed them a few weeks ago when they were on OS 16.3.2. Yesterday I tried to re-add them. I was able to get them added but they were stuck on configuring and although they worked for everything music and Siri related, they would not work as a hub in HomeKit.
1 - I plugged each of them into my MacBook and did a restore and update. This was the only way I could get them to OS 16.4.1.
2 - Then a device-initiated restore by holding the top, waiting for it to turn red, then let go after the beeps.
3 - (This is where the actual solution starts although I can't say exactly which of these next steps did it, maybe a combination) I unplugged all other hub devices which was two OG HomePods and three Apple TVs.
4 - I then did a network settings reset on my iPhone which Apple recommended.
5 - While my iPhone still wasn't connected to my home wifi after the reset, I rebooted all home network devices (modem and eero routers).
6 - Re-join my home Wifi.
7 - Re-add the HomePod Minis and this time it worked perfectly.

Hopefully that can help anyone else having this problem.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.