New iMac 5K Retina won't start

[saranger]

I just bought a new iMac 5K Retina yesterday evening. Everything went fine, it looked great! Today (after less than 24 hours after buying it) was going out and turned it off (Shut Down). Came home about 3 hours later and tried to turn it on. Nothing. I took off the cables and waited for a while and tried again. Nothing again. The new iMac is completely dead less than 24 hours after I bought it!!

I've had an iMac for 7 years without any problems and this one died within a day! Does anyone have any ideas what happened and how to fix it? Unfortunately it seems there's nothing I can do and I have to take it to Apple service, but would you ask for a new iMac if the one you just purchased stops working within 24 hours?

 

[cmaier]

They'll give you a new one since you are within the return window anyway.

 

[hfg]

I would try a different power outlet first, and verify the power cord was securely plugged into the back. But, then, of course return it for a replacement.

 

[saranger]

Thank you for your replies! Yes, I tried a different power outlet and even a power cable from my old iMac, but nothing seems to work. This is very disappointing as I have always thought of Apple as a high quality manufacturer, but I guess things change.

 

[cmaier]

Thank you for your replies! Yes, I tried a different power outlet and even a power cable from my old iMac, but nothing seems to work. This is very disappointing as I have always thought of Apple as a high quality manufacturer, but I guess things change.

Things happen. The difference with Apple is they painlessly make it right (usually). Whereas HP or Dell tell you that since you installed software they can no longer help you.

 

[saranger]

Things happen. The difference with Apple is they painlessly make it right (usually). Whereas HP or Dell tell you that since you installed software they can no longer help you.

Yes, that might be true. However, I did have 2 choices when I went to the shop to purchase a new computer. Either an HP Envy or iMac. Once I was in the store there really was no competition; I could not go back to Windows because iMac just looks so much better and my previous experience was so positive. Now I'm not so sure anymore. Maybe I made a mistake because I judged both on past experience? Unfortunately it seems that Apple doesn't have an edge anymore on quality. If I purchase a computer that costs about $2800 I expect it works flawlessly. In this case I got a piece of rubbish that stopped working within 24 hours I got it home.

 

[Surfer13134]

Yes, that might be true. However, I did have 2 choices when I went to the shop to purchase a new computer. Either an HP Envy or iMac. Once I was in the store there really was no competition; I could not go back to Windows because iMac just looks so much better and my previous experience was so positive. Now I'm not so sure anymore. Maybe I made a mistake because I judged both on past experience? Unfortunately it seems that Apple doesn't have an edge anymore on quality. If I purchase a computer that costs about $2800 I expect it works flawlessly. In this case I got a piece of rubbish that stopped working within 24 hours I got it home.

Nothing is perfect,not even apple. You have to remember they produce thousands of units,out of those thousands there is bound to be some that have a problem,that is just logic. When I worked at bestbuy and sold the computers I would always see computers from other manufactures come back due to failures,dead pixels,etc out of the year I worked there I only saw maybe 3-5 macs come back with problems. That's pretty good ratio if you ask me.

 

[saranger]

Yes, absolutely. But once you pay nearly $3000 for a computer you sort of expect it to be flawless (I guess that's one selling point for Apple?). Maybe they are focusing on other things than quality control these days? It is just so strange; what can cause this? First it works flawlessly and then suddenly it just turns into a piece of dead junk, all this within 24 hours after purchasing it. Does anyone have any idea what can cause this?

 

[cmaier]

Yes, absolutely. But once you pay nearly $3000 for a computer you sort of expect it to be flawless (I guess that's one selling point for Apple?). Maybe they are focusing on other things than quality control these days? It is just so strange; what can cause this? First it works flawlessly and then suddenly it just turns into a piece of dead junk, all this within 24 hours after purchasing it. Does anyone have any idea what can cause this?

Could be anything. Sounds like most likely a dead power supply.

 

[imanidiot]

Yes, absolutely. But once you pay nearly $3000 for a computer you sort of expect it to be flawless (I guess that's one selling point for Apple?). Maybe they are focusing on other things than quality control these days? It is just so strange; what can cause this? First it works flawlessly and then suddenly it just turns into a piece of dead junk, all this within 24 hours after purchasing it. Does anyone have any idea what can cause this?

I can tell you exactly what caused it: you got a defective machine. It happens in all areas of manufacture, smartphones, cars, whatever. Take it back and get a new one and stop crying about it.

 

[saranger]

Hey, no kidding, "imanidiot", thanks for pointing that out. Thanks for taking this thread to a new level. I was sort of expecting that.

 

[imanidiot]

Hey, no kidding, "imanidiot", thanks for pointing that out. Thanks for taking this thread to a new level. I was sort of expecting that.

Please understand that I meant no offense, just stating what I felt was the obvious.
As an aside, when I replaced my 2010 iMac with a 4K Retna (which is great in every way), I had to return my first one for a dead pixel---yes, a single dead pixel which irritated me no end, but they replaced it, no questions asked. As long as you are reasonable, Apple customer service is unmatched, in my experience.

 

[ZipZap]

Yes, absolutely. But once you pay nearly $3000 for a computer you sort of expect it to be flawless (I guess that's one selling point for Apple?). Maybe they are focusing on other things than quality control these days? It is just so strange; what can cause this? First it works flawlessly and then suddenly it just turns into a piece of dead junk, all this within 24 hours after purchasing it. Does anyone have any idea what can cause this?

You sure it was new never used?
Could it have been a return resold to you?

 

[ZipZap]

Hey, no kidding, "imanidiot", thanks for pointing that out. Thanks for taking this thread to a new level. I was sort of expecting that.

You're the only one taking this thread to a new level. If its so obvious WHY are you here??

Bad units happen. Go get a replacement. There is no special knowledge here and frankly you won't get any buy-in from posters that iMacs are bad.

I think its the finest computer I have ever owned.

I've have been around for a LONG while. From Cosmac Elf to iMac and this is the best equipped, highest quality machine I have seen for the price.

 

[ZipZap]

Please understand that I meant no offense, just stating what I felt was the obvious.
As an aside, when I replaced my 2010 iMac with a 4K Retna (which is great in every way), I had to return my first one for a dead pixel---yes, a single dead pixel which irritated me no end, but they replaced it, no questions asked. As long as you are reasonable, Apple customer service is unmatched, in my experience.

You don't need to apologize.

 

[saranger]

Sorry guys if I was a bit irritated. I agree 100% that iMac is the finest computer I have ever owned as well. That's what drives me crazy because I saw for a few hours how great the new one is and then it didn't turn on anymore. Anyway, let's close this thread on a good note, sorry for all. I was sort of hoping to hear if anyone had a similar experience and if there was some easy fix to this problem. Obviously there isn't and I have to drive back on Monday and try to get it changed. Have a great day all and thanks for your replies!

 

[cerberusss]

Yes, absolutely. But once you pay nearly $3000 for a computer you sort of expect it to be flawless

Heh, I can really relate to this line of thinking
Before buying Macs, I always used the cheapest Dells to run Linux. I expected and got all sorts of problems. Then I plunked down a thousand for a white MacBook and thought "I just bought off all problems". But oops, the shell started cracking (a well-known issue). It was on the bottom and they refused to fix it back then. And I was lucky, knowing what some people got with particular 2011 MacBook Pro's (graphics card problems and endless replacements with just the same problem).

Then I realize that Apple is just another computer supplier. They have excellent build quality, good customer care but still there's a chance that you get a lemon.

Nowadays I don't buy top-of-the-line, but always keep enough budget to resell a lemon at a loss, and get a new one if support doesn't help me.

 

[hfg]

https://forums.macrumors.com/threads/late-2012-imac-27-i7-3-4-died-where-to-start.1895536/

 

[Lankyman]

Yes, absolutely. But once you pay nearly $3000 for a computer you sort of expect it to be flawless (I guess that's one selling point for Apple?). Maybe they are focusing on other things than quality control these days? It is just so strange; what can cause this? First it works flawlessly and then suddenly it just turns into a piece of dead junk, all this within 24 hours after purchasing it. Does anyone have any idea what can cause this?

You have paid $3000 dollars because of the parts you have included. If you had paid half that money for a lesser spec iMac would you expect it to be half as reliable?

I saw a Rolls Royce stuck at the side of the motorway not to long ago with a 'technician' looking under the bonnet. Price is irrelevant, anything can fail.

 

[JamesPDX]

Yes, absolutely. But once you pay nearly $3000 for a computer you sort of expect it to be flawless (I guess that's one selling point for Apple?). Maybe they are focusing on other things than quality control these days? It is just so strange; what can cause this? First it works flawlessly and then suddenly it just turns into a piece of dead junk, all this within 24 hours after purchasing it. Does anyone have any idea what can cause this?

What causes this is when watchbands, thinness, and haste on the production line trump quality control and quality assurance: Every electrical product shipped is supposed to be tested for working condition before it leaves the plant.

 

[kblbn86]

What causes this is when watchbands, thinness, and haste on the production line trump quality control and quality assurance: Every electrical product shipped is supposed to be tested for working condition before it leaves the plant.

 

[UL2RA]

What causes this is when watchbands, thinness, and haste on the production line trump quality control and quality assurance: Every electrical product shipped is supposed to be tested for working condition before it leaves the plant.

I learned a really neat trick ... if you look at the last post date ... it keeps you from resurrecting ancient threads.

 

[9917282]

Oh god...stop crying go back to the store and you'll have a replacement in 20 minutes. I don't think with other brands you could resolve your issue so easy so I don't understand if you're just a troll

 

[UL2RA]

Oh god...stop crying go back to the store and you'll have a replacement in 20 minutes. I don't think with other brands you could resolve your issue so easy so I don't understand if you're just a troll

This thread is two years old.

 

[JamesPDX]

I learned a really neat trick ... if you look at the last post date ... it keeps you from resurrecting ancient threads.

**** you.
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This thread is two years old.

Still relevant. See newer threads.