I recently purchased a NEW iMac from an Authorized Apple Retailer. I had an issue with my password and used my Apple Install disk to do a password reset. When I rebooted, low and behold, I am looking at SOMEONE ELSE'S Profile. Their email, their contacts, their pictures, everything! I called them (I had their contact information in their address book) and it turns out that they bought the iMac, used it for a bit, and returned it to the store. The store SHOULD have wiped this system, right? The store SHOULD have sold it to me with the admission that the system was used, right? What recourse do I have? The other user is livid that their information is in my hands... What can she do? Should Apple be notified? Is there a policy on this? Any thoughts on this? Is this normal practice for Apple and it's resellers?