Well you don't DESERVE an exchange, but you got one anyway. Congrats to you. Another exception to the rule.
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New iMac with a dead pixel...
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Well you don't DESERVE an exchange, but you got one anyway. Congrats to you. Another exception to the rule.
All of this thread seems like overkill to me. I bought one of the new 24" iMacs last Tuesday, got it home, noticed a stuck pixel. It was a pixel that seemed to be dying however because it would be stuck/then unstuck. I called up the store, told them I had one faltering pixel that was fairly annoying, they told me to bring it in and they replaced it without looking at the unit, in fact, they didn't even check to see if everything was in the box. I gave the guy the receipt, he went in the back to find a new one and somehow lost my receipt in the process. He just say "oh well, whatever." Rang it all up and I was done. In fact, he even let me throw on a Nano and a printer and gave me the rebate forms for them, even though it wasn't on the same purchase. He did some finagling and made them all show up on the same receipt so I could get the rebates. Far above and beyond.
Well I think it's awesome you went to get it exchanged. I went through 3 MPBs before I got one without a dead pixel.
I don't know if it's my luck or what, but I use Dells (LCD monitors) at work and my girlfriend has a couple of HPs (LCD monitors) and none of them have dead pixels, nor corner shading.
My three MPBs either had dead pixels or corner shading, I finally got my 4th MPB without any issues, but now I'm afraid to go out and purchase the new iMac and have to face the same issue.
But one thing's for sure, Apple did replace 3 of my MPBs trying to satisfy me, I doubt either Dell or HP would have done anything like that.
Why do you care?
Good job OP, I would do and expect the same.
Its apple who is bending the rules and choosing to not enforce them. If there was no precedent to them replacing units, I would perhaps agree with you, but since there is.
Indeed, I am typing this from an MBP that is a replacement because the first had a single dead pixel in the very top-right corner (where the spotlight icon is). Apple replaced it no problem. In fact, Apple have replaced over 8 out of about 30 machines for me in the last 3 years because of dead pixels and never given me any hassle about it (I buy a lot as part of my work in a computing department). It seems that Apple replacing machines due to dead pixels is the norm and not the exception.
It is most certainly the exception to the rule (which is not equal to being the minority case). It occurs frequently, for a variety of reasons already discussed, but it is not a consumer right and it is not appropriate to demand the exception of policy. If you want to talk about tools, there they are.
They have a written policy for a reason. When people demand to have the rules broken, there's a serious problem. They're not entitled to anything beyond the policy on the page. Politely and respectfully bringing a product back, expressing concern and disappointment with a within-tolerance blemish and asking what they can do to remedy the situation is one thing. Storming in, demanding a replacement and throwing a fit is quite another. Fundamentally irrational behavior and a lack of basic courtesy shouldn't be rewarded. So there most certainly is a difference between seeking a replacement and being entitled to one.
If you want to know why this society is so litigation-happy, look to your fellow citizens. Lawyers aren't the ones sitting around and cooking up complaints--trust me, there's more than enough work to go around. If people would start behaving like adults, there wouldn't be a problem.
Call and complain
But be polite, apple support is known for being very friendly. I have no doubt your screen will get fixed.
I'm sorry your imac isnt perfect, the one I'm typing on is, just got it today.
Its completely in your right as a consumer, and you paid for a premium product, you should expect an excellent standard from apple. Especially one that was mailed to you.
Sorry about your bad luck. Im sure if worst comes to worst you can get a refund.
But be polite, apple support is known for being very friendly. I have no doubt your screen will get fixed.
I'm sorry your imac isnt perfect, the one I'm typing on is, just got it today.
Its completely in your right as a consumer, and you paid for a premium product, you should expect an excellent standard from apple. Especially one that was mailed to you.
Sorry about your bad luck. Im sure if worst comes to worst you can get a refund.
I wouldn't worry about it for now. If it is that bad, complain and call AppleCare. Say how mad you are and you payed all this money to get a dead pixel.
This is unacceptable behavior regardless of the situation. (even if your iMac's LCD was cracked in half)matticus008 said:
Bottom line. Apple takes care of their customers.
I must be the luckiest person alive when it comes to dead/stuck pixels. Below is the list of Apple LCDs I've owned, none of which had any pixel problems:
20" iMac G4
20" ACD
20" iMac CD
23" ACD
15" MBP SR
20" iMac SR
24" iMac SR
Prior to the iMac G4, I had a PC wih a pixel-perfect 20" Samsung. I feel blessed!
20" iMac G4
20" ACD
20" iMac CD
23" ACD
15" MBP SR
20" iMac SR
24" iMac SR
Prior to the iMac G4, I had a PC wih a pixel-perfect 20" Samsung. I feel blessed!
What's up with this "roll over and die" attitude, that is instilled into people?. Before I hand over £800 of my *very* hard earned money, to my local Apple specialist, I am gonna make flippin *SURE* that I could swap it out, should the dead pixel scenario, exhibit itself!
Why does it make people "fussy" or "nitpicking" because their product has a defect, no matter HOW small, and they complain about it?. If I pay *MY* money on *MY* hardware, I expect that hardware to be as functional and defect-free, as the one I played with in store. Period!.
It seems to me, that people are too scared to stand up for their rights, and more concerned about how *TOTAL STRANGERS* perceive them (IE; people thinking we are "fussy"), and more willing to just swallow their dissatisfaction with the product,
I'm not a whining consumer by any means; I don't nitpick or LOOK for defects where there aren't any, but tell me this - if I have a dead/stuck pixel, then why do I **NOT** have the right to a swap out??. I think People have every right to - courteously and firmly - state their case, and discuss the issue, in such a way as to encourage the refunding of monies paid, or a direct swap out. No discussion needed.
The chances of it happening are slim; the chances of you eating gone-off chicken is slim, but that doesn't make the situation any more bearable. Noone can help dead pixels from time to time, but you have EVERY right to reject the product. End of.
Bottom line: People nowadays are more "Image conscious", and more aware of how they come across to people who they DON'T EVEN KNOW, and let's face facts, they're **** SCARED of standing up for themselves, albeit VERY politely and courteously, in case they are JUDGED by these same strangers. Personally, I have great faith in myself as a person, and if I go to buy something, I expect it to do what it says on the "tin". If it doesn't (within reason) back it goes.
Apple are great - their reputation is such, because they pride themselves on impeccable standards, as a rule. Their is always the odd "bad apple
", pardon the pun, but that would NEVER put me off sticking by my guns, and getting EXACTLY what I asked for. Makes me mad, all this pathetic "oh just put up with it" mentality. Noone should do that; this is why Apple has SUCH a great reputation for good service.
There are enough companies out there who LIE and undermine their consumers; I don't assosciate this scummy behaviour with the Apple brand, as I REALLY don't think that they are like this.
Comments from MovieCutter and the suchlike, are hardly encouraging OR helpful; I suggest dismissing such complacency-inducing advice givers; you will gain nothing, from heeding such ignorant advice.
Thanks
Why does it make people "fussy" or "nitpicking" because their product has a defect, no matter HOW small, and they complain about it?. If I pay *MY* money on *MY* hardware, I expect that hardware to be as functional and defect-free, as the one I played with in store. Period!.
It seems to me, that people are too scared to stand up for their rights, and more concerned about how *TOTAL STRANGERS* perceive them (IE; people thinking we are "fussy"), and more willing to just swallow their dissatisfaction with the product,
I'm not a whining consumer by any means; I don't nitpick or LOOK for defects where there aren't any, but tell me this - if I have a dead/stuck pixel, then why do I **NOT** have the right to a swap out??. I think People have every right to - courteously and firmly - state their case, and discuss the issue, in such a way as to encourage the refunding of monies paid, or a direct swap out. No discussion needed.
The chances of it happening are slim; the chances of you eating gone-off chicken is slim, but that doesn't make the situation any more bearable. Noone can help dead pixels from time to time, but you have EVERY right to reject the product. End of.
Bottom line: People nowadays are more "Image conscious", and more aware of how they come across to people who they DON'T EVEN KNOW, and let's face facts, they're **** SCARED of standing up for themselves, albeit VERY politely and courteously, in case they are JUDGED by these same strangers. Personally, I have great faith in myself as a person, and if I go to buy something, I expect it to do what it says on the "tin". If it doesn't (within reason) back it goes.
Apple are great - their reputation is such, because they pride themselves on impeccable standards, as a rule. Their is always the odd "bad apple
", pardon the pun, but that would NEVER put me off sticking by my guns, and getting EXACTLY what I asked for. Makes me mad, all this pathetic "oh just put up with it" mentality. Noone should do that; this is why Apple has SUCH a great reputation for good service. There are enough companies out there who LIE and undermine their consumers; I don't assosciate this scummy behaviour with the Apple brand, as I REALLY don't think that they are like this.
Comments from MovieCutter and the suchlike, are hardly encouraging OR helpful; I suggest dismissing such complacency-inducing advice givers; you will gain nothing, from heeding such ignorant advice.
Thanks