Just a quick update for those who asked me to post an update when I had anything to report. After having written a letter to O2 stating my case (that I believed that under the Sale of Goods Act I was entitled to a repair or to a replacement iPhone 3G) they called me back to say that they "weren't willing to 'overturn Apple's decision' not to repair or replace my phone free of charge". I pointed out to them that it wasn't Apple's decision to make since the phone was out of warranty and at that point the bloke's argument crumbled. I was quite amazed how uninformed on consumer legislation it is possible for someone to be if they are working in a department where they must deal daily with cases such as mine. So, 2 minutes of stating my case very clearly and firmly (and advising that if I didn't get the outcome I was expecting then the next step for me was to begin a County Court claim) resulted in the O2 rep agreeing to send me out a new handset which is arriving on Tuesday. I've already received the stamped, addressed jiffy bag for sending back the old handset but I'll wait until Tuesday before sending it off. Oh, a link to my original post can be found here.